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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 1305 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers commend the Defender Series Pro Hard Shell for Apple iPhone 13 Pro Max and iPhone 12 Pro Max for its excellent protection, fit, grip, ease of use, and overall case quality. Some customers find the belt clip unfashionable and the case a bit bulky. Others mention the price is a little high compared to similar products, and some would prefer it included a screen protector and better wireless charging compatibility. Despite these minor drawbacks, many appreciate its lightweight design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 1,305 reviews
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Trust otter box

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always trust the otter box products and this protective case is no exception.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otter Box

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent protection for an iPhone. Dropping your phone won’t cause a tense moment.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Fits seemlessly!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is durable and protection is great. The design is simple and fits seamlessly with my iPhone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otterbox Protection

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m constantly on the phone as a supervisor for the schools in southern Arizona food program.So yes my phone is bumped dropped and the Otterbox does a excellent job in protecting my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great Phone case

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Usual Otteebox quality-Awesome! Great pricing and love the durability. It really protects my phone without being bulky.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Good phone case

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I work in heavy equipment and I’ve drop the phone multiple times and so it’s been holding up.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my third OtterBox product and I love them. This case fits perfectly and protects the phone from drops (which I’ve done several times). I also like that it doesn’t interfere with the 5G signal. Great product… you definitely get what you pay for and this is worth every cent.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Over protective….meh

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had many otter boxes in the past so the protection is there that’s why I buy them BUT when it interferes with the screen protector staying stuck to the screen that’s annoying. Currently my screen protector is lifted on one side…I may have to get another phone case…good case but a bit over protective :).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    bigg dogg

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first thing I noticed was that the case was made of solid material and will function as I need it to. Also looks great with phone in it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Does it job well!!!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got my son a phone as an emergency, plus he has been asking for it. He has a very expensive taste too. My phone is not even an iPhone, it is a galaxy s8. My son got an iPhone 13 Pro Max. I need something to protect it in case he drop his phone. I didn't buy a protection plan for this phone because the phone is already expensive enough. The only case that I do trust is OtterBox Defender. All my devices cases are otterbox defender and it hasn't fail since. It does protect the device very well. It has been months and this phone has endure many drops. The case truly protects the phone. There were no scratches, cracks, nor dents on the phone. I highly recommend OtterBox Defender Series Pro

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 5 out of 5 stars

    Best case ever

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you want a case that will protect your phone, is easy to hold, and has a grippy type surface- then this is it! This is my second case after a number of years and it has never failed me!

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 5 out of 5 stars

    Must have 4me or kids

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these cases! Offer great protection and grip with its rubber outer shell. Improved design allowing for ability to still use screen protecter. Feel almost confident enough not to add insurance on device. This case will not effect mics on phone at all..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy buyer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good phone and the best experience when you buy it, very qualified staff in the Best Buy store

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great protection

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, it’s a great choice if you want maximum durability and peace of mind. Not the slimmest option, but one of the most reliable cases out there.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service great case !

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product I really like Best Buy this was my first time I shipped an item to my house came sooner than i expected very happy with this!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 12 case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good case...does the job. A little difficult to install, but not bad.

    I would recommend this to a friend
  • Cons mentioned:
    Wireless charging

    Rated 4 out of 5 stars

    Super-Solid Case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would get 5 stars.. but due to lack of the magnetic inclusion, does not allow cordless charging. The included belt clip works well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protect case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good design, sturdy feels protected, safe. Great value for the price to purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Build quality

    Rated 5 out of 5 stars

    Mrs.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item I purchased, the OtterBox - Defender Series Pro Hard Shell for iPhone 13 Pro Max is a top quality phone case. In my opinion it is the best you can buy for the protection of your expensive iPhone. The sales staff was very helpful in finding this product in the store.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Otterbox cases cutting corners?

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used to swear by Otterbox cases as they were hands down the ultimate protection! They still build a formidable case, however their bezels are much shallower and the screen protector is now no longer included as part of the case. I’ll most likely have to find a price appropriate alternative AND have to buy and install a screen protector.

    No, I would not recommend this to a friend
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