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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 567 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers often highlight the excellent protection offered by the Defender Series Pro Hard Shell, along with its good fit and build quality. Some appreciate the grip and the inclusion of a belt clip. However, a few customers have concerns about the bulkiness and price, and some miss the inclusion of a screen protector.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 567 reviews
  • Pros mentioned:
    Protection
    Best Buy Employee

    Rated 5 out of 5 stars

    Favorite Otterbox Case

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits perfectly on my iPhone. Dropped my phone the next day after putting it down and phone stayed in-tact without any external damage or internal issues. Definitely recommend if you like keeping your phone clipped on your belt at work or anywhere you go. Stays nice and tight on clip, assuring no fall issues while moving around rapidly for miles at a time. Best phone protector I have ever bought using my hard earned money. Definitely my favorite.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Solid case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its honestly a really solid case. Like. If I drop this I feel at ease because its a hard case and has alot to stop any cracks from happening. Even the cover for it helps me alot with the ease of taking it out and putting it away while at the construction site.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    looks great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great shell for phone. keep up the good work thanks.

    I would recommend this to a friend
  • Pros mentioned:
    Build quality

    Rated 5 out of 5 stars

    Phone case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good case very sturdy best case I’ve ever had

    I would recommend this to a friend
  • Pros mentioned:
    Build quality

    Rated 5 out of 5 stars

    Otter box review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice quality product Protects i phone from damaging drops

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Nice case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a nice case and protects the phone really well.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Worth the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case price is a bit much up front, but they last forever and work very well. My previous case lasted about 2 years, and I have dropped my phone dozens of times with no damage. Otterbox is the only brand of case I’ll ever buy (plus it came with a rockin dad belt holster so that I can show how hip I am)

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    iPhone case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for the iPhone and helps with keeping it in good shape from drops

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    OtterBox Is the ONLY ONE!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OtterBox Is the ONLY phone protector I've used in the history of me owning phones. I run &/or walk everyday and often drop my phone and my phone has never broke. I am clumsy and drop m phone all the time even when I am not running.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    A MUST HAVE!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Otter Box phone protector. I had my last one for over 6 years and it held up great! OtterBox is the only phone cover I will buy. It keeps your phone safe, how can you spend so much for a phone and not protect it with the best cover you can get?

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best phone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best phone case for someone who works on cars or outside and wants to keep the phone protected. I’ve used them on all my iPhones. Just be sure to read the description carefully Bestbuys search feature will trick you if your not careful.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case. works well, dropped phone several times and holds up safely.

    I would recommend this to a friend
  • Pros mentioned:
    Build quality

    Rated 5 out of 5 stars

    iPhone case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality. Very durable and heavy duty. Great purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Best Money Can Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greatest protection you can get for your phone. I have been buying Defender Pros ever since iPhone 5 or 7. I must dropped my phones at least 50 times and have never had to replace a iPhone due to damage, nor replace the glass screen. Same for my iPad 13 Pro.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Tough protection at it’s finest

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t beat the otter box when it comes to phone protection. I love mine

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otter Box Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protects my phone from falls and keeps phone in new condition.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mister

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item purchased quickly with the help of the Best By helper, Otterbox replaced one I purchased a year ago at Best Buy which I had accidentally broken broken and was relieved that Best Buy had maintained one in store as I neede a replacement quickly

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Phone saving case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best cases ever. I had my phone in a phone mount on my motorcycle. I hit a hole at 45 mph. It hard enough to knock my mirror and headlamp loose and the phone fell out of the mount and it hit the ground. I went back to grab my phone and there was no damage to my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Build quality

    Rated 5 out of 5 stars

    Recommended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case. Always have been a big fan of Otter Box.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    hikerb

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems fairly sturdy and hopefully will protect my phone should it need too. Time will tell. I just installed it today so as I say time will tell. It's a little difficult to fit the phone into and it could use a much better set of directions for installation. Just has pictures and arrows on the back of the box with no explanation, not that it's rocket science, but I had a bit of a struggle getting my phone into it.

    I would recommend this to a friend
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