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Customer reviews

Rating 4.7 out of 5 stars with 95 reviews

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94%
would recommend
to a friend

Customers are saying

Customers enjoy the Defender Series Pro Modular Case's excellent protection and ease of use. However, some find the case bulky and large, affecting hand comfort and compatibility with certain phone holders. A few users mentioned issues with screen protectors, suggesting that a built-in or improved solution would be beneficial. Overall, the positive feedback on protection outweighs concerns about size and bulk.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-95 of 95 reviews
  • Rated 5 out of 5 stars

    I really like the quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy all the products I buy & the customer service is exceptional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Slim yet sturdy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can be used with or without belt clip. Still slim enough to slip in your pocket.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great, good,i like it. everyone needs one. do not have anything else to say

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case very durable definitely recommend to anyone who buys a phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protective case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cover to go back to school with!! Phone dropped - phone intact!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This purchase is for a phone to protect it from daily elements

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    OtterBox - Defender Series Pro Modular Case

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OtterBox - Defender Series Pro Modular Case for Samsung Galaxy S8+ - Black. This product is of the highest quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case for the Galaxy S8+. Lightweight but heavy duty.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Case Good Product Reliable Strong Dependable

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Easy way to carry phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really neat way to carry phone. Surprised it doesn't work with wireless charger as both are Samsung

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Yancy,

      We're glad to hear you're liking that belt-clip, but we apologize you're having some trouble securing a charging connection. This is strange to hear because this Defender Series case was tested to be compatible with all Samsung-approved wireless chargers. We'd like to sort this out ASAP. Give us a quick call at 1-855-688-7269, and we'll dive in with some troubleshooting and get you back on track to a seamless charging experience!

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 4 out of 5 stars

    I love otterbox they protect my cellphone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox is the best protective phone case I have found so far. The only issue that I have is that the holster breaks very easily

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Otterbox products have always been reliable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All my family have otterbox covers and there a great product

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my son on Christmas and he loved it

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    no good

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    as always otter boxes ruin your phones battery, not good for your phones battery life

    No, I would not recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 2 out of 5 stars

    Don't let it fall flat to the ground or...

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked mine until yesterday. Accidently dropped it, and it must have landed flat face down first on concrete and part of my screen is cracked in multiple places, but not bad enough I need to get it replaced. Would be better if they had a screen protector on the front piece mine probably would have made it without cracking, or atleast making the rubber stick out further on the face so it would have landed flat on the rubber edging... Looking for something more dependable now...

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about the damage to your device while it was in a Defender Series Pro case. While our cases are tough, we aren't able to predict every variable. Since we don't manufacture the device, we're not able to extend our warranty to it. That being said, we're more than happy to get you a replacement case. Simply contact our Customer Service Team here: https://www.otterbox.com/en-us/support

      Best,
      OtterBox Customer Service Team OtterBox

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