Customers highly value the Defender Series Pro XT Hard Shell for MagSafe for Apple iPhone 16 Pro Max for its protection, perfect fit, and exceptional build quality. Users appreciate the improved grip and MagSafe compatibility offered by the case. However, some customers find the phone case to be bulky, and a few have concerns about the camera cutout.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 259 reviews
Rated 5 out of 5 stars
Great phone!!
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love the bigger screen…so fast and absolutely love using this phone!!
Hello, Richard! We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with any questions or concerns you may have on this!
Rated 5 out of 5 stars
Good Buy
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
So far this has been one of the best cases I've bought in a long time!
Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have always been a fan of otterbox cases. I have used them for iphones and ipads with no complaints. The only problem i have with this case is the open space around the camera button. It looks bad and offers no protection for the edge of the screen in that area. For that reason i will be returning this product and going with something else.
Hello! The new and improved designed cases work seamlessly with Apple's new camera control button on the Apple iPhone 16 line of cases. Our engineering team not only found that the new notch does not diminish the drop protection of the case, we also re-engineered these cases to be Drop+ 7x rated. Please give our CS Team a call at 1-855-688-7269, or reach out to us via chat, and we are happy to help with any other questions or concerns you may have.
Rated 5 out of 5 stars
Wonderful
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It’s great I love it looks wonderful on my new phone
This reviewer received promo considerations or sweepstakes entry for writing a review.
Not a fan of the cutout for the camera button - leaves a portion of the phone body and screen vulnerable to damage. MagSafe magnet also fell out within the first week, my guess is not enough adhesive. Too expensive for what it is.
Hello, Scott! The new and improved designed cases work seamlessly with Apple's new camera control button on the Apple iPhone 16 line of cases. Please give our CS Team a call, or reach out to us via chat, and we are happy to help with any other questions or concerns you may have.
Rated 3 out of 5 stars
Not enough protection
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The seems good overall. Just don’t like that the camera button is left unprotected.
The new and improved designed cases work seamlessly with Apple's new camera control button on the Apple iPhone 16 line of cases. Our engineering team not only found that the new notch does not diminish the drop protection of the case. Please reach out to our Customer Service Team via chat, and we are happy to help with any questions or concerns you may have on this!
Rated 3 out of 5 stars
Goodnot great.
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It looks nice but overheats the phone way too easily.
We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with any questions or concerns you may have on this!
Rated 1 out of 5 stars
The worst otterbox case I've ever bought.
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Posted . Owned for 5 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I always buy otterbox case for my phone. I got six people I get these cases for. This year otterbox case is the worst. I understand theres a new Control button on iPhone 16 pro max. But the cut out for Control button leaves the phone exposed for damage. And the purpose of buying a protection case is to help protect the phone from damage. This otterbox case does not do that. Luckily I have a screen protector on my phone. if I didn't, this case would really serve no purpose. even though I have a protection screen on my phone. The protection screen constantly gets damaged because of the cut out on this case. the protection screen gets instantly damage from a drop. which normally doesn't happen. the only difference between the screen protector I always buy with the otter box case is the cutout. Horrible idea. I never thought about buying a case different from otterbox. but for the first time ever. I'm looking at other cases. SMH. Otterbox really left me disappointed with this case. I don't understand way they haven't offered other options. Might be the last otterbox I buy.
No, I would not recommend this to a friend
Brand response from OtterBox Customer Support
Posted .
The new and improved designed cases work seamlessly with Apple's new camera control button on the Apple iPhone 16 line of cases. Our engineering team not only found that the new notch does not diminish the drop protection of the case. We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with any questions or concerns you may have on this!
Rated 1 out of 5 stars
Poor product now. Used to warranty the phone too
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Had on otter box on my last iPhone, screen front and back shattered. Thought I would give them a try again with my new iPhone. Haven’t dropped it to see if it’s protected yet but the free belt clip has a piece that sticks out, that goes against the screen. Needless to say that will crack your screen. Was on the riding mower and the bumps in the yard must have been enough for that to bounce off the screen. Found out when the last phone broke, otter box doesn’t warranty the phone anymore just sends you a new case for your broken phone.
We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please reach out to us via chat with any questions or if you would like a new case.
Rated 2 out of 5 stars
Flawed Design
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I’ve always been a fan of OtterBox Defender series cases , so I was excited to try this one out. The OtterBox Defender Pro XT case for the iPhone 16 Pro Max, is a decent and sturdy option, but it has a flawed design. The notch in the case for the new camera button leaves a vulnerable 1-inch area where the screen lacks protection. Due to this, I’ve already cracked the tempered glass screen protector on my phone. As a result, I’ll be returning this case.
Hello! The new and improved designed cases work seamlessly with Apple's new camera control button on the Apple iPhone 16 line of cases. Our engineering team not only found that the new notch does not diminish the drop protection of the case, we also re-engineered these cases to be Drop+ 7x rated. Please give our Customer Service Team a call, or reach out to us via chat, and we are happy to help with any other questions or concerns you may have.