Customer Ratings & Reviews
- Model:
- 77-96109
- SKU:
- 6589215
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers highly value the Defender Series Pro XT Hard Shell for MagSafe for Apple iPhone 16 Pro Max for its protection, perfect fit, and exceptional build quality. Users appreciate the improved grip and MagSafe compatibility offered by the case. However, some customers find the phone case to be bulky, and a few have concerns about the camera cutout.
This summary was generated by AI based on customer reviews.
Otter Box Defender XT
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Otterbox has always ben a high teir phone case brand, and this case was an 80 dollar case. The mag safe batteries literally peeled off and cause an ugly glue outline which one dirty looked horendous. Cannot use wireless charging now that the case is defective and un usable. Due to best buys return and exchange policy i was left with an 80 dollar paper weight
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are so sorry to hear you experienced an issue with the MagSafe component of your case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this, as we have a great warranty!
Otterbox cover
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Scratches easily, adds alot of extra circumference around iphone, so it doesn’t easily fit into pockets.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are so sorry to hear you are experiencing a scratching issue with your case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this situation! This case also features a belt clip holster accessory if that would be a helpful option for carrying your device!
Otter Box
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Case is good just wish OtterBox didn’t do that big side cut out
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! The new and improved designed cases work seamlessly with Apple's new camera control button on the Apple iPhone 16 line of cases. Our engineering team not only found that the new notch does not diminish the drop protection of the case, we also re-engineered these cases to be Drop+ 7x rated. Please give our Customer Service Team a call, or reach out to us via chat, and we are happy to help with any other questions or concerns you may have.
Logistics, logistics, logistics…
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Products okay. Best Buy service on the other hand… not so good. I placed the order on a Saturday.. I was expecting to receive the order by Tuesday next week. It finally arrived on Thursday (2 days after). The reason? Apparently FedEx. Im sure Amazon would’ve been able to deliver the product within the same day the order was placed. If you want the product.. make yourself a favor and go ahead and pick it up at the store yourself.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .We are confident that the retailer will help with this issue. Please feel free to reach out to the retailer you are working with on this. Please reach out to us via chat if you need any product assistance!
Plastic gets smudgy and greasy very easily. Wouldn
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Plastic gets smudgy and greasy very easily. Wouldn't reccomend.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are so sorry to hear you are experiencing an issue with your case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Pass- gap in coverage and protection on edge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.More than likely, it will be the edge or corner of your phone that will hit the ground first…. The gap in coverage on the edge is a flaw in the manufacturer’s design. Exposes your screen edge and frame to damage. I know with my luck, it wouldn’t survive.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! The new and improved designed cases work seamlessly with Apple's new camera control button on the Apple iPhone 16 line of cases. Our engineering team not only found that the new notch does not diminish the drop protection of the case, we also re-engineered these cases to be Drop+ 7x rated. Please give our CS Team a call, or reach out to us via chat, and we are happy to help with any other questions or concerns you may have.
not a fan
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Back is slippery. Scratches easily. Hard to hold with cut out on the side. Not sure if another case would have such a large cut out.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! Thank you for your feedback! The new and improved designed cases work seamlessly with Apple's new camera control button on the Apple iPhone 16 line of cases. Our engineering team not only found that the new notch does not diminish the drop protection of the case, we also re-engineered these cases to be Drop+ 7x rated. Please give our Customer Service Team a call, or reach out to us via chat, and we are happy to help with any other questions or concerns you may have.
Phone case
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a very good case. The cut out for the camera is the weak point on the screen. I've broken 4 screen protectors due to this
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello Richard! The new and improved designed cases work seamlessly with Apple's new camera control button on the Apple iPhone 16 line of cases. Our engineering team not only found that the new notch does not diminish the drop protection of the case, we also re-engineered these cases to be Drop+ 7x rated. Please give our Customer Service Team a call, or reach out to us via chat, and we are happy to help with any other questions or concerns you may have.
It's ok just not a fan
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a fan of the cut out in side which is not needed
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! The new and improved designed cases work seamlessly with Apple's new camera control button on the Apple iPhone 16 line of cases. Our engineering team not only found that the new notch does not diminish the drop protection of the case, we also re-engineered these cases to be Drop+ 7x rated. Please give our CS Team a call, or reach out to us via chat, and we are happy to help with any other questions or concerns you may have.
Not worth the money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had this case for maybe a month and there is a design flaw and it needs to be redesigned. The case wants to come off to easy
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by chat, and we are happy to help with this!
Do not buy this iPhone!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this case! The case offers no protection for the iPhone because of the side button area. Best Buy was great to exchange it for a much more protective case, which I’ve already reviewed. Thank!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are so sorry to hear this specific case was not the perfect fit for you. If our Customer Service Team may assist with any questions or help you find a case more to your liking, please reach out as we are always happy to help!
Not what I expected from an otter box product.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke a plastic piece the first week I purchased it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We're so sorry to hear about the trouble with your product. We have a great warranty, and our Customer Service Team would be more than happy to get you a new product via warranty replacement. Please reach out to us via chat, and we are happy to help with this!
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.terrible I do not recommend this product at all. Get a different case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with any questions or concerns you may have on this!
Mr alexander
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product was nice and simple.It was easy to use and fix as well
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Thank you for your feedback! We are always trying to make our warranty process as simple as possible and are happy to help! Please reach out to our CS team via chat and we are more than happy to assist!
- Pros mentioned:Grip, Protection
Great Case With Excellent Protection .
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy when the case, seems to provide great protection and I like the material around the edges which provides a great non slippery grip. Those complaining about the camera control cut out on the side just exactly what with you expect them to do? Yiu can only provide so much protection, that's what the AppleCare is for.
I would recommend this to a friend - Pros mentioned:Build quality, Protection
iPhone 16 pro max
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Greta case I like how it protects my iPhone and the design of the case also feels very high-quality
I would recommend this to a friend - Pros mentioned:Grip
16 pro max xt case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had the outer box xt 15 pro max now I got the 16 pro max excellent case nice grip strong magnets
I would recommend this to a friend Worst Case! I loved it for previous models...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case is awful, I hate the space for the new camera button. Also it seems that the magsafe part is not aligned with the charger because it did not charge at all last night! Also, I cannot believe that Otterbox, produced the Lumina and Figura models that sell at Apple Store, and they did not use the same type of camera button coverage... I had to return it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! The new and improved design works seamlessly with Apple's new camera control button on the Apple iPhone 16 line of our cases. Our engineering team not only found that the new notch does not diminish the drop protection of the case, we also re-engineered these cases to be Drop+ 7x rated up from Drop+ 4x rated on previous versions.
Screen cracked very first day buyer beware
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a screen protector on my new iphone 16 pro max and this otter box case the first day . The same day the screen protector cracked right where the big camera button gap is . I dont recommend for anyone this poor case design.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are so sorry to hear that you experienced a broken screen protector. Please reach out to our CS Team by phone or via chat, and we are happy to help with this, as we have an amazing warranty!