Customer Ratings & Reviews
- Model:
- 77-96100
- |
- SKU:
- 6603302
Customer reviews
Rating 4.5 out of 5 stars with 236 reviews
(236 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 3 out of 5 stars
Otter Box
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Case is good just wish OtterBox didn’t do that big side cut out
This review is from OtterBox - Defender Series Pro XT Hard Shell for MagSafe for Apple iPhone 16 Pro Max - Mountain Storm
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! The new and improved designed cases work seamlessly with Apple's new camera control button on the Apple iPhone 16 line of cases. Our engineering team not only found that the new notch does not diminish the drop protection of the case, we also re-engineered these cases to be Drop+ 7x rated. Please give our Customer Service Team a call, or reach out to us via chat, and we are happy to help with any other questions or concerns you may have.
Rated 3 out of 5 stars
Plastic gets smudgy and greasy very easily. Wouldn
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Plastic gets smudgy and greasy very easily. Wouldn't reccomend.
This review is from OtterBox - Defender Series Pro XT Hard Shell for MagSafe for Apple iPhone 16 Pro Max - Mountain Storm
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are so sorry to hear you are experiencing an issue with your case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Rated 1 out of 5 stars
not a fan
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Back is slippery. Scratches easily. Hard to hold with cut out on the side. Not sure if another case would have such a large cut out.
This review is from OtterBox - Defender Series Pro XT Hard Shell for MagSafe for Apple iPhone 16 Pro Max - Mountain Storm
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! Thank you for your feedback! The new and improved designed cases work seamlessly with Apple's new camera control button on the Apple iPhone 16 line of cases. Our engineering team not only found that the new notch does not diminish the drop protection of the case, we also re-engineered these cases to be Drop+ 7x rated. Please give our Customer Service Team a call, or reach out to us via chat, and we are happy to help with any other questions or concerns you may have.
Rated 2 out of 5 stars
Pass- gap in coverage and protection on edge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.More than likely, it will be the edge or corner of your phone that will hit the ground first…. The gap in coverage on the edge is a flaw in the manufacturer’s design. Exposes your screen edge and frame to damage. I know with my luck, it wouldn’t survive.
This review is from OtterBox - Defender Series Pro XT Hard Shell for MagSafe for Apple iPhone 16 Pro Max - Mountain Storm
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! The new and improved designed cases work seamlessly with Apple's new camera control button on the Apple iPhone 16 line of cases. Our engineering team not only found that the new notch does not diminish the drop protection of the case, we also re-engineered these cases to be Drop+ 7x rated. Please give our CS Team a call, or reach out to us via chat, and we are happy to help with any other questions or concerns you may have.
Rated 2 out of 5 stars
Phone case
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a very good case. The cut out for the camera is the weak point on the screen. I've broken 4 screen protectors due to this
This review is from OtterBox - Defender Series Pro XT Hard Shell for MagSafe for Apple iPhone 16 Pro Max - Black
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello Richard! The new and improved designed cases work seamlessly with Apple's new camera control button on the Apple iPhone 16 line of cases. Our engineering team not only found that the new notch does not diminish the drop protection of the case, we also re-engineered these cases to be Drop+ 7x rated. Please give our Customer Service Team a call, or reach out to us via chat, and we are happy to help with any other questions or concerns you may have.
Rated 2 out of 5 stars
It's ok just not a fan
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a fan of the cut out in side which is not needed
This review is from OtterBox - Defender Series Pro XT Hard Shell for MagSafe for Apple iPhone 16 Pro Max - Black
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! The new and improved designed cases work seamlessly with Apple's new camera control button on the Apple iPhone 16 line of cases. Our engineering team not only found that the new notch does not diminish the drop protection of the case, we also re-engineered these cases to be Drop+ 7x rated. Please give our CS Team a call, or reach out to us via chat, and we are happy to help with any other questions or concerns you may have.
Rated 1 out of 5 stars
Not what I expected from an otter box product.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke a plastic piece the first week I purchased it.
This review is from OtterBox - Defender Series Pro XT Hard Shell for MagSafe for Apple iPhone 16 Pro Max - Mountain Storm
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We're so sorry to hear about the trouble with your product. We have a great warranty, and our Customer Service Team would be more than happy to get you a new product via warranty replacement. Please reach out to us via chat, and we are happy to help with this!
Rated 1 out of 5 stars
Not worth the money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had this case for maybe a month and there is a design flaw and it needs to be redesigned. The case wants to come off to easy
This review is from OtterBox - Defender Series Pro XT Hard Shell for MagSafe for Apple iPhone 16 Pro Max - Black
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by chat, and we are happy to help with this!
Rated 1 out of 5 stars
Do not buy this iPhone!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this case! The case offers no protection for the iPhone because of the side button area. Best Buy was great to exchange it for a much more protective case, which I’ve already reviewed. Thank!
This review is from OtterBox - Defender Series Pro XT Hard Shell for MagSafe for Apple iPhone 16 Pro Max - Black
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are so sorry to hear this specific case was not the perfect fit for you. If our Customer Service Team may assist with any questions or help you find a case more to your liking, please reach out as we are always happy to help!
Rated 1 out of 5 stars
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.terrible I do not recommend this product at all. Get a different case.
This review is from OtterBox - Defender Series Pro XT Hard Shell for MagSafe for Apple iPhone 16 Pro Max - Black
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with any questions or concerns you may have on this!
Rated 1 out of 5 stars
Mr alexander
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product was nice and simple.It was easy to use and fix as well
This review is from OtterBox - Defender Series Pro XT Hard Shell for MagSafe for Apple iPhone 16 Pro Max - Black
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Thank you for your feedback! We are always trying to make our warranty process as simple as possible and are happy to help! Please reach out to our CS team via chat and we are more than happy to assist!
Rated 5 out of 5 stars
Great Case With Excellent Protection .
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy when the case, seems to provide great protection and I like the material around the edges which provides a great non slippery grip. Those complaining about the camera control cut out on the side just exactly what with you expect them to do? Yiu can only provide so much protection, that's what the AppleCare is for.
This review is from OtterBox - Defender Series Pro XT Hard Shell for MagSafe for Apple iPhone 16 Pro Max - High Desert Agate
I would recommend this to a friendRated 5 out of 5 stars
iPhone 16 pro max
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Greta case I like how it protects my iPhone and the design of the case also feels very high-quality
This review is from OtterBox - Defender Series Pro XT Hard Shell for MagSafe for Apple iPhone 16 Pro Max - Mountain Storm
I would recommend this to a friendRated 5 out of 5 stars
16 pro max xt case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had the outer box xt 15 pro max now I got the 16 pro max excellent case nice grip strong magnets
This review is from OtterBox - Defender Series Pro XT Hard Shell for MagSafe for Apple iPhone 16 Pro Max - Black
I would recommend this to a friendRated 1 out of 5 stars
Worst Case! I loved it for previous models...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case is awful, I hate the space for the new camera button. Also it seems that the magsafe part is not aligned with the charger because it did not charge at all last night! Also, I cannot believe that Otterbox, produced the Lumina and Figura models that sell at Apple Store, and they did not use the same type of camera button coverage... I had to return it.
This review is from OtterBox - Defender Series Pro XT Hard Shell for MagSafe for Apple iPhone 16 Pro Max - Black
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! The new and improved design works seamlessly with Apple's new camera control button on the Apple iPhone 16 line of our cases. Our engineering team not only found that the new notch does not diminish the drop protection of the case, we also re-engineered these cases to be Drop+ 7x rated up from Drop+ 4x rated on previous versions.
Rated 1 out of 5 stars
Screen cracked very first day buyer beware
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a screen protector on my new iphone 16 pro max and this otter box case the first day . The same day the screen protector cracked right where the big camera button gap is . I dont recommend for anyone this poor case design.
This review is from OtterBox - Defender Series Pro XT Hard Shell for MagSafe for Apple iPhone 16 Pro Max - Black
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are so sorry to hear that you experienced a broken screen protector. Please reach out to our CS Team by phone or via chat, and we are happy to help with this, as we have an amazing warranty!






