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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 74 reviews

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97%
would recommend
to a friend

Customers are saying

Customers enjoy the outstanding protection offered by the Defender Series Protective Case for Google Pixel XL, finding the belt clip a useful addition. However, some find the case bulky and difficult to use, while others express concerns about the screen protector's quality and ease of cleaning. The case's size is also a point of contention for some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 74 reviews
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Excellent case!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone case is excellent for this phone! Keeps phone protected and is not bulky.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    PROTECTS PHONE PERFECT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PROTECTS PHONE PERFECT WITH THE MUFFLE THAT THE SEALED LIFEPROOF CASES HAVE

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits my Google Pixel XL perfectly. The belt clip serves as a a nice kickstand.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Love the new phone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great otter box found what we needed to protect my husbands phone

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Very good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for me because I am outside a good bit and need the extra protection.

    I would recommend this to a friend
  • Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this case! It felt bulking at first, but now I don't even notice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone case. Full protection from water as well as dropping

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Good protection/ gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case would be too bulky for me but it was a gift. Solid sturdy excellent protection.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otterbox is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have dropped it and got it wet and it protects greatly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very protective and easy to use.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The defender is a very tough yet light protector. The belt turns to allow a vertical or horizontal position on a belt. The cover comes with its own screen protector and easy to install. I have dropped the phone once and it just bounced off the ground with no physical damage at all. I would highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Sturdy Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case provides the ultimate protection for your phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Nice case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A nice case to keep the phone protected from any damage

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had Otterbox on my other phones and wanted to be sure my Pixel was going to be safe too. I have had the clip break before and Otterbox stands by their product and will ship a new one to you. That is a company I want to buy from.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Bubble in film.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No much to do. Will return to Best Buy for a replacement.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey John!

      Did you happen to order your Defender with a side of bubbles? We didn't think so either. We apologize that the screen protector developed an air bubble! If you still have the case around, we would very much like to help by sending out a warranty replacement. Please feel welcome to give our friendly Otters a quick call at 1-855-688-7269, and they'll order a new case that should keep your Google Pixel XL safe and secure for the long haul!

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 5 out of 5 stars

    Otter box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow, this thing really increases the felt size and weight of the phone. After my son showed me his phone with the area around the camera lens cracked I went and got this for protection. I do feel my phone is protected now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case. Hold up well while intoxicated. Hasn't broke yet

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 3 out of 5 stars

    Great case same flaws as always

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always have loved OtterBox but the built in screen protector is garbage and always has been. I usually rip it out and put a glass one on then put the case over it. It is a lot more responsive.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Firefox60,

      We are sorry that you haven’t had a typical OtterBox experience with the Defender’s built in screen protector. We do not encourage altering the case as it can diminish the protective qualities and may void the warranty. If you ever have any OtterBox questions please feel free to reach out to our friendly Otters at 1-855-688-7269. We are happy to help!

      Happy Holidays,
      OtterBox Customer Service Team otterbox

  • Rated 3 out of 5 stars

    Broke

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case itself is great the clip however falls short on quality and toughness. The clip broke today after I hit the phone with a dumbbell while doing standing arm curls

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Luckyace,

      Although we are glad that the Defender case did its job, we’re sorry that the belt clip holster did not survive your workout routine. Thankfully we can easily replace your damaged clip through our warranty. Simply give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get that warranty replacement set up in practically no time at all!

      Cheers,
      OtterBox Customer Service Team otterbox

  • Rated 5 out of 5 stars

    Looks protected, solid case.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The rubber shell is very tight and secures the phone around the hard plastic case. Very comfortable that this case will protect the phone once I drop it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice but still kinda heavy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox has definitely slimmed down the defender case but it still has some weight to it once your phone is in it. Overall though it's sturdy and I like the built in screen protector.

    I would recommend this to a friend
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