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Customer reviews

Rating 4.6 out of 5 stars with 239 reviews

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95%
would recommend
to a friend

Customers are saying

Customers often highlight the excellent protection and snug fit offered by the Defender Series Protective Cover for LG G5 H850. Many appreciate the ease of use and the inclusion of a belt clip, while some find the case to be a bit bulky. Positive feedback also mentions the overall quality of the case. A few users experienced issues with the screen protector.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 239 reviews
  • Pros mentioned:
    Case quality, Protection

    Rated 5 out of 5 stars

    Very good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone case is well built and protects against most accidental damage that the average person will have to be concerned about.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Great protector

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Truly designed to do what it is intended to do - protect phones. I like the snug fit. Consumers can easily use the phone, plug the phone it to charge, use headphone port, charging port. The camera isn't obstructed in any way nor is the speaker. I have purchased this product for every phone in my family. I will never try any other type of phone protective cover for my family's phones since discovering this quality product.. We all have one now.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Great case for the LG G5

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always only owned OtterBox cellphone cases and have been always satisfied. This case is no different. It fit my RS988 G5 perfectly and have had no issues with the charging port being obstructed. The LG micro usb adapter and factory cable fits the opening without issue. Camera is unobstructed and works normally.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Solid protection for phone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits perfect and slip resistant. Screen protector included. A little on the bulky side for pockets, but offers solid protection for the LG G5.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    BEST CASE. MUST BUY

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I treasure my g5 however i am known to break cell phones all the time. This time I bought the case as soon as I received my phone. IT has been in the case the entire time and so far in the last two months it has held up to plenty of drops and even light water splashes. This case is flawless. It does add bulk however that constitutes for its purposes and will save you from a broken phone!

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen cover

    Rated 4 out of 5 stars

    Solid secure case for LG G5

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product definitely encases your phone completely and keeps it safe and intact if dropped. I have found that sometimes moisture would get between the screen cover and the phone surface and taking it all apart and putting it back together is a bit of a pain. Drying the screen cover and the phone surface with an eyeglass cloth took care of the issue and I've only had to do this twice, so it's more inconvenient than anything. Overall, I am very happy with this phone case and the only change I would make would be to make the belt clip also function as a kickstand.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen cover

    Rated 4 out of 5 stars

    Like

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had one before and it saved my phone several times when dropped on concrete and when left on car hood and drove off/it fell off. Only had to replace because phone stolen. No directions so had to go on YouTube to figure it out since last one was put on for me. Tabs hard to open without a small screwdriver. Plastic screen cover didn't allow good contact so took it out. Wish weren't so expensive. Best Buy employee seemed to try to oversell accessories.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Love

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter box is always the way to go! It protects your phone like no other

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    Doing great after several drops

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got the new G5, and (smartly) got the case asap afterwards. Good move because a couple random drops quickly proved it's worth. Easy clip in/clip out. Comfortable on my belt, and doesn't get in the way. Solid, built-up corners to protect better.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works great as a phone case.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It fit my LG G5 well and installed easily. All controls are accessible and work fine. I've had a previous Otterbox (for different device) that absolutely muffled the sound on phone calls, gladly not so with this one. It seems tough enough to protect the phone and has a built in screen protector. The release on the belt clip is the only thing that stops me from giving it 5 stars. Its difficult to release the phone one handed with the phone positioned horizontally.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this LG G5 otterbox about 3 months ago. I got it so that I could have something with longevity protection and so I didn't have to buy a seperate screen protector. Overall it does keep your phone really protected, the only downfall is that it's a bit bulky for my usual liking.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Great protection for the G5!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As expected, this Otterbox Defender series has a seamless, snug fit and protects the phone like a champ. All of the ports and buttons are easily accessible as well. You can't go wrong with an Otterbox.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality, Ease of use

    Rated 4 out of 5 stars

    Good Camera and Phone is User Friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone has a nice, large screen and takes some pretty good pictures. It may not be the best camera phone out there, but I'm pleased with it for the quality of pictures that it takes. Other than that the phone works great and is user friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone case really tough and protects the phone all around

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Gotten better!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So this is my return to the Otter Box. I Have used them before and was not to impressed with the holster and clip lock. they have redesigned the holster and the clip lock it looks to be more smooth on locking and unlocking the phone from the holster. the case has always been really good at keeping my phone safe. The only thing that would make this case for the LG G5 better is to keep the basics and cover the back of the phone better. they should of done the classic look in the back of the case to better protect the camera. There is a big triangle opening which allows the access to the Power button and the camera. This big opening allowed the damage to my camera lens after 3 days. The lens is Fragile as is. I believe the case with better back coverage would of helped.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality, Protection

    Rated 5 out of 5 stars

    Solid cover

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The defender series cover is solid. I had my previous phone for 4 years and the defender cover protected it from many accidental drops and falls

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Super protective

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protective case. My husband works a pretty rugged job and this case is so protective. It's a little too bulky for me but perfect for him

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Otter Box Rules

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a repeat user of the Otter Box. Yes, it makes your phone bulky, but it has saved a number of my phones from being destroyed in the past.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    Perfectly Secure case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the Otter Box on my LGG4 and when I picked up my G5 and didn't have any case, I felt very uneasy about handling my new phone as the T-Mobile store did not have any cases in stock yet as my G5 was one of the first few sold. A trip to Best Buy the next day solved that issue as they had the Otter Box in stock. I feel completely comfortable with this case. The heavy rubber frame along with the screen cover are the major benefits in my mind. Love the security I have with this Otter Box.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All in all a good protective case for my phone inly downside black is the only color for lg g5. Other than that i love it.

    I would recommend this to a friend
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