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Customer Ratings & Reviews

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Customer reviews

Rating 4 out of 5 stars with 133 reviews

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Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

74%would recommend to a friend

Customers are saying

Customers consistently note the Frē Series case offers great protection and a snug fit for the Apple iPhone 14 Pro Max. Many appreciate its water resistance, enabling underwater use and protection from the elements. However, some users find the sound quality to be muffled and negatively impacted by the case, and others feel the price is too high for the product. A few also mentioned concerns about the case's bulk.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 133 reviews
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great Phone Case

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used this case for a couple years and I absolutely love it. It has not stretched out or cracked at all. I have dropped my phone multiple times and it has protected my phone every single time!

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Perfect projection.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best case for a working individual who wants exceptional device protection. Perfect fit. Quality case. Worth every penny. I personally think no other case even comes close to this one. I looked around for another case like this. It doesn’t exist. Buy this with confidence. I highly recommend this one.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Thumbs Up

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, gives me a sense of reliefs knowing my phone is well protected

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 2 out of 5 stars

    Waaaay Overpriced - but functional

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This plastic garbage is way too expensive just for a rubber band o-ring that keep water out. The case is a fingerprint and dust magnet, and it doesn't even seem that durable. For the price, the case should be waterproof and incredibly durable. I don't particularly feel confident about dropping it. The plastic screen protector isn't even Amazon quality. It's already scratched a day later and I don't keep anything else in the pocket with the phone. Follow the instructions first to water test it before putting the phone inside. Too late? The phone's already inside? Use a coin to separate the case halves and water test. I took the case apart maybe like ten times trying to clear the dust out, and to perform a water test, so it will continue to work with many case halve separations. Another reviewer mentioned it muffles sound but I haven't observed that. The phone sounds fine inside the case. Two stars because it works, but two stars because this case is so obviously overpriced.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there! We're so sorry to hear the Frē Series case for your iPhone 14 Pro Max wasn't quite what you were hoping for. Although that case may seem thin to you, we've thoroughly drop tested and confirmed it offers a DROP+ rating 5X the military standard (MIL-STD-810G 516.6). We do recommend performing that water test before applying the case to your phone to ensure everything is sealed up against water, as well as dirt and dust. If you're noticing some blemishes on the case, you can clean that right up with some warm water and mild soap.

      As far as pricing goes, we think the cost of the unit is well worth the high-caliber protection, outstanding customer service, and limited lifetime warranty that all come along with the product. If you're case has unfortunately taken on some damage already, there's no need to worry. We have our fantastic product warranty in place to keep you covered when something unexpected like this happens. Please give our friendly Otters a ring at 1-855-688-7269 with any questions or if you'd like to go over your case replacement options.

      Kindly,
      OtterBox Customer Support OtterBox

  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    OtterBox Fre Ok but not great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As an otter box it is a very protective case. What I didn't understand from the package is that it is fully enclosed and that an additional screen protector is not needed. With an integrated screen protector there is an air gap and that can make it difficult to activate the touch screen at the edges.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Just meh

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This definitely isn’t the lifeproof of old models. I JUST got this case and I opened it following their instructions and the side of case is all marked up from opening it. Kind of disappointing. I also don’t remember the old screen protector getting so yucky with finger prints / makeup etc. I am bummed I spent so much money on this case and it looks bad so quickly.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey there, Aileen! We apologize for any trouble you've had with the Frē Series case for your iPhone 14 Pro Max. This is a bit surprising to hear though. Were you able to take care of those marking by cleaning the exterior of the case? We do recommend the occasional case cleaning with mild soap and water to keep things looking fresh and to keep that screen protector clear of any marks or fingerprints. We appreciate you taking the time to share this feedback with us though. Please feel free to give our CS team a call at 1-855-688-7269 with any questions, concerns, or if you'd like to chat about this some more.

      Best,
      OtterBox Customer Support OtterBox

  • Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing phone case ! Just needs the camera lens reinforced with a better material because it gets very foggy after a few months that’s the only downside to this case

    I would recommend this to a friend
  • Cons mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Nice, but used

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case itself is good, but it seemed like I got a used one. It was all fingerprinted in the box had been open but I was in a hurry when I picked it up so I didn’t have time to check it out but when I got home it looked like it was a used item or a return

    I would recommend this to a friend
  • Pros mentioned:
    Water resistance

    Rated 5 out of 5 stars

    Leak proof drop proof whaterlife case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so great! I have a child and she throws the phone sometimes and I love listing to music when I’m water so it has been perfect, no leaks just make sure to do the 30mim test to make sure no leak. Perfect for every occasion!!

    I would recommend this to a friend
  • Pros mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Half tempting not to buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was half tempting to not buy this item due to the issues you read online with the screen protector with bubbles and etc but it’s been fixed and I’m extremely pleased with the purchase 5 stars. Besides the price feel 100.00 little to expensive for this item

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Best Buy Employee

    Rated 5 out of 5 stars

    Perfect for me!

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cases used to be more looks than functionality but not anymore and this case was just the right one. Fits cleanly around the phone, looks amazing, built robust and no fear of phone popping out of the case during a hard drop.

    I would recommend this to a friend
  • Pros mentioned:
    Waterproof

    Rated 3 out of 5 stars

    Jury is still out

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case doesn’t look like it will protect the phone as my last otter box case. The one plus is that it is supposed to be waterproof. I question the sturdiness of the charge plug cover. I think it will break off and or start to leak in a short period of time.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey there! We apologize if the Frē Series case for your iPhone 14 Pro Max wasn't quite what you were hoping for. However, we've thoroughly drop tested and confirmed this case offers a DROP+ rating 5X the military standard (MIL-STD-810G 516.6). As far as the charging port door goes, we don't expect that to cause any issues, but if something should go sideways we have you covered with our amazing product warranty. Just give our awesome Otters a ring at 1-855-688-7269 with any questions or concerns and they'd be more than happy to assist you further.

      Warm Regards,
      OtterBox Customer Support OtterBox

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otterbox for iPhone pro Max

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best case around. Pricey, but 100% protection against drops and is waterproof. One drawback- it covers your phone so well, it muffles the volume.

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Okay.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits great. Nice case. The phone does look bigger with it. I believe it is overpriced. It does not work on wireless charger. Does not come with a clip. Overall ok.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Thanks for the feedback on your recent time spent with the Frē Series case. Are you using a MagSafe-enabled charger? This case was definitely designed to accommodate Apple's accessory ecosystem, so that should be working to keep your iPhone amped up wirelessly. If you're using a non-MagSafe charger, the case is still compatible with Qi technology, but results can vary depending on what particular base you're using.

      Feel free to give our friendly Otters a call at 1-855-688-7269 if we can be of any further assistance, and we'll always be happy to help!

      Best,
      OtterBox Customer Support OtterBox

  • Pros mentioned:
    Waterproof

    Rated 5 out of 5 stars

    Jobs thats have very risky environments!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case holds up very well and its super beneficial when working near water or some unpleasant environments and need to use your phone without the risk lf having thr device damaged.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Highly Recommend!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case is Amazing!! Dropped multiple times and no damage whatsoever. Would highly recommend. Also, 360 protection just what you want if you don’t want any damage to your phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the full protection of this case. Previous cases I had would have dust under the screen at some point so we will see: but over all seems tough and sleek.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Awesome!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case!! It protects the camera glass, which is what I was needing. The ones you can buy, never stay on and I ended up cracking my last phone's camera.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone dropped in The Lazy River‼️

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Dropped my phone in The Lazy River @ Splash Adventure & could not find it. The crowd kept moving, so I had to keep moving too. I thought my phone was gone for good. After going around it completely, I started looking again approximately dropped it. Lo & behold, I saw my phone!!!! I secured it with my foot until my nephew could dip under the water & get!!! It was still lit up. Pressed the buttons on it….STILL WORKING LIKE NOBODY’s BUSINESS!!! Got home, took it out the case, not a drop of water inside!!! Whenever I get a new phone, I always get this case for my model phone phone!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Will buy again

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Third exact case and traveled overseas with it. Submerged under water, dropped on sands and on pavements. Phone is still in perfect condition.

    I would recommend this to a friend
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