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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 220 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers frequently mention the Pursuit Series Case's excellent protection and snug fit as major strengths. Many appreciate the case's high quality and ease of use, along with its attractive design and clear back. However, some customers find the price to be high and a few note that it adds some bulk. Overall, the positive feedback on protection and design outweighs the concerns about cost and size.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 220 reviews
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Otter box unmatched protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This otter box phone case is awesome. Very durable case that is not to bulky. I have dropped my phone many times with no issues. I love my Otter box phone case!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Excellent Purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with Otterbox and their design on this case. It may take a moment to assembly and fit to the phone though it is a perfect fit and feels solid.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice design keeps everything cleaned the ports ect. Love the dual protection it has it enhances the speaker volume well worth the money

    I would recommend this to a friend
  • Pros mentioned:
    Back

    Rated 5 out of 5 stars

    Great for showing off the back of phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case shows off the back of the phone . My only problem is that my hands get sweaty when I hold the back of this case.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality, Protection

    Rated 5 out of 5 stars

    Great protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Screen protector friendly. Love the protection the otter box supply. The sound doesn't get muffled like other cases

    I would recommend this to a friend
  • Pros mentioned:
    Back, Protection

    Rated 5 out of 5 stars

    great protective case.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox cases have never let me down. I like the clear back as it shows the awesome blue color of my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Sturdy and protects phone really well

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Travel constantly and case protects as advertised. Not obtrusive and blends in

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Most overrated purchase ever!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this case for $80 from Best Buy a few months back immediately after purchasing my Samsung Galaxy S9+. I was very skeptical about spending $80 for a phone case but it looked good on the phone with the clear back that showed off the blue phone and I was always told that Otterbox cases offered a high level of protection. After today, I no longer believe that to be true. Today my phone fell out of my pocket, at a clothing store, from a height of no more than 2 feet. I thought nothing of it as it was the first time my phone had ever fallen and it was in my "Otterbox Pursuit". It landed on the backside. I picked it up and turned it over to brush any dirt of the back of my case to which I discovered a very discouraging sight. The bottom half of my phone shattered while inside the case. I am posting a picture with this so the amount of damage can be seen. I called Otterbox after I got back to the house and calmed down only to receive poor customer service that basically told me they aren't an insurance company and there is nothing they can do for me. I was told their devices are just for "added protection". So an $80 case can't protect a device against a 2 foot drop? I will definitely be letting everyone I know what kind of "added protection" they will be getting from an Otterbox case and how poor their customer service is. This has been a real eye opener for me and hopefully after reading this review it'll be for you as well. The lesson here is that more expensive doesn't always mean better products. Please don't make the same mistake I did. This was a complete waste of $80!

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey there ALT09,

      We're genuinely sorry to hear that your Galaxy S9+ took a spill and emerged with some fatal injuries while under the watch of the Pursuit series. Truly every effort is put forth in our engineering and testing operations to ensure that our products provide the best device protection possible. That being said, unfortunately every drop or fall is subject to a number of unique variables, some of which are simply beyond our control, and we are unable to guarantee that absolutely all exposure to risk is eliminated through the use of our products. Although our warranty is not able to extend to the Samsung device itself, we would very much like to send you a new OtterBox to ease the sting, even if just a little. If this sounds like an option that you might be interested in, please feel welcome to call our friendly representatives at 1-855-688-7269, and they'll be glad to further assist you with this.

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Pros mentioned:
    Case quality, Protection

    Rated 5 out of 5 stars

    Strong, very good protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very strong case, great protection, love the sound through the case

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Lightweight, Durable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 1st Otter, love it. Fits exactly right, is not bulky.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Excellent case!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved it! It is very protective, and it doesn't feel bulky.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Durable and lightweight

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case seems to offer great protection but not too bulky

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Awesome case 4 Gal. S9+

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case, protects very well, and amplifies the phone speaker. Cool wrist strap. A little too expensive $80

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Fit

    Rated 4 out of 5 stars

    Perfect Fit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It fits perfectly and is easy to put on the phone. The only drawback is having to buy the screen protector separately.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 4 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protects phone great. Easy to put on and stays on and protects if you drop or bump it against something.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Great case, great for, great protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the best fitting and best feeling cases I've ever used. The best buy employee recommended it and said that he felt it is the only case that he would feel comfortable using without a screen protector, and I completely agree. In addition, the bonus is that the case redirects the bottom speaker to the front.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Good protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's bulky and the clear on the back is scratched but it is keeping my phone safe.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    Its great but...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a very nice case. Well made and great materials. The forward firing speaker at the bottom is a very nice feature. The only draw back (not counting the price) is that it is very hard to get your phone out. So if you use a gimbal or VR, it may not be the best choice.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    If you want to protect your phone this is it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a otter cover for my phone and boy has it protected it. Saved my phone. So when we got a new phone for my daughter I told her to pick a otter case out for her phone. You pay that much for a phone you want to protect it.and this case does it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent protection against the occasional accidental drop/slip of the hands. No issues with wireless charging in the case. I use an insignia wireless charge pad. Buttons require a little more effort it have not been an issue for me.

    I would recommend this to a friend
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