Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 135 reviews

Rating Filter

Pros mentioned filter

Cons mentioned filter

96%
would recommend
to a friend

Customers are saying

Customers have good things to say about the Pursuit Series Case's excellent protection and snug fit for the Samsung Galaxy S9. Many appreciate the case's quality and the improved grip it provides, although some find it a bit bulky and expensive. Positive feedback also highlights the ease of use and the case's compatibility with screen protectors.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 135 reviews
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Durable case

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid case but slippery on the back a little. Have dropped it once but the phone is fine.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 4 out of 5 stars

    No issues

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, fits great. Hopefully will protect the phone as needed.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 4 out of 5 stars

    I WOULD RECOMMEND TO PURCHASE.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A VERY GOOD PRODUCT. I WOULD RECOMMEND THIS PRODUCT TO ALL CUSTOMERS.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 4 out of 5 stars

    Case fit phone great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case fit great and added screen shield which case didn't interfere with.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Works great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far no cracked screens but I always get screen saver as back up

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good case

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good case. Taking it off and putting it on is hard, but luckily the associates were able to help with that! It just sucks having to buy an additional screen protector (since at one point in time it was all inclusive). But other than that, it does the job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Case!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely LOVE this case! I always used the Defender Series from Otterbox...but I'm going to stick to this one from now on! Much thinner, better rubber parts and slides in/out of your pocket much easier!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    phone protections

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i was disappointed that otter box quit making cases with screen covers to protect phones. this unit served the purpose to mostly protect my phone

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very slim hope it protects

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got a new Galaxy S9 since my S6 died and bought this case for it. It very slim and fits nicely in my pocket big improvement over the Defender case I had on my S6 just hope it protects as well. I've only had a week so we'll see.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to look up how to get it on the phone and as soon as I did I felt so dumb because it is obvious. Other than that. The case is great and I love the look of it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Samsumg S9 phone so far

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a replacement phone for my old Samsung Galaxy S5, so it was a little challenge getting used to it. I was surprised it was easier than I thought it would be.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    OtterBox

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This 2 piece case was very hard to get on and off my phone. Which I didn’t like, it does seem like a very protective case but I was struggling with it.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey there EbbzKam,

      We apologize that you were struggling to apply this Pursuit series on your Galaxy S9! For future reference, please keep in mind that we are always happy to help with any installation issues. Just call our Otter experts at 1-855-688-7269, and they'll be glad to take a look!

      Regards,
      OtterBox Customer Service Team otterbox

  • Rated 5 out of 5 stars

    Amazing case

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is as durable as they come. It's very strong without being too bulky. Well worth the money to protect the much more expensive phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Non-Bulky Case

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how this is a very strong case for my new phone & also lightweight & non-cumbersome. I feel confident taking my phone anywhere with this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got a case from Verizon, and it was terrible. Went to Best Buy and bought the OtterBox case - so superior! Only OtterBox from now on!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung Galaxy S9 has all the bells an Whistles you will ever need in a Phone !!! The Best Buy Staff was Very helpful with all my Needs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good price

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    still new I have not had it long, all I can hope for is that is as good as my 3 S8's that the rest of my family has. Really too soon to know.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Otter box pursuit series

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dont care for it. Very expensive for minimum protection. Protects the back but doesn't enclose on the front. Front screen is vulnerable to physical and liquid damage

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great protection for drops

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product works great I am forever dropping my phone and I am great full for this protection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does it job. Haven't had any problems. Bought the clear one so I could see the color of my purple phone.

    I would recommend this to a friend
Sponsored