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Customer Ratings & Reviews

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Customer reviews

Rating 3.9 out of 5 stars with 110 reviews

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Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 3.9 out of 5 stars

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Cons mentioned filter

71%would recommend to a friend

Customers are saying

Customers often highlight the excellent protection, high quality, and strong magnet of the Strada Series case. Many appreciate the case's snug fit and ease of use. However, some users find the volume buttons difficult to press and the card slots challenging to utilize. A few also note that it lacks MagSafe compatibility.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 110 reviews
  • Pros mentioned:
    Magnet strength

    Rated 2 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I suspect the cases I received were used and returned but because I purchase what was supposed of be new and not open box I can only review the shape of the cases I received. They are decent in general but if you have been a long time user of the Strada series for iPhone you’ll notice that the quality seems to have dropped. Poor stitching (perhaps rushed to be complete in time for the iPhone 12 Pro Max release). The magnet is still super strong which I like. But both cases I received had significant signs of use. Deep scuffs on the side, small nicks in the leather, and the edges showing some wear. I hope this is just a case of Best Buy sending something they knew should have been sold as open box but it’s possible some damage occurred since Otterbox has made the packaging much cheaper than it was in the past. The cases are technically exposed on the front (no plastic to protect it so any and everything can touch it before it’s purchased and taken out of the box). I ended up returning them due to the poor craftsmanship (that stitching definitely wasn’t Otterbox Strada quality I’ve been used to) and because they clearly looked used. Such a shame. I have loved using this case for my last 4-5 iPhones but unless they make it better in a few months I’ll have to go with the Nomad folio (only negative for them is they lack a magnet to keep the case close but I can deal with that more than what I got with the Strada). Photos I shared were taken minutes after opening the package.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi, Kae!

      We're sorry to hear about the damage to your Strada Series cases! That's certainly unusual, and we'll be sure to get your feedback passed along to our design team. We sincerely hope you choose to give us another shot! If you ever run into any issues with an OtterBox case in the future, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us

      Best,
      OtterBox Customer Service Team OtterBox

  • Cons mentioned:
    Volume buttons

    Rated 1 out of 5 stars

    Stay far away.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The actual product does not reflect what is presented in the description and online design video. The ‘genuine leather’ feels like cheap plastic carved out of the dashboard from an 1988 Chevy Citation. The volume control buttons are unusable and the magnetic clasp is poorly functioning.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi, Rob.

      We're sorry to hear about your frustration with your Strada Series case! We appreciate your feedback about the volume buttons and the feeling of the leather, and we'll be sure to let our engineers know about your experience. In the meantime, we have a great warranty, and we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful team of Customer Service Otters here: https://www.otterbox.com/en-us/contact-us

      Best,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Quality
    Cons mentioned:
    Card slots

    Rated 4 out of 5 stars

    Quality product but touchy design

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it but would have liked at least one more row for credit cards or a money slot. I had yo buy a separate wallet. Also it doesn't stand up by itself for watching videos or doing video conferencing. In the past I have been able to do that with wallet phones. Also I seem to take a lot of pictures of the inside of my case and the volume will change easily while in the phone with a headset and the phone and case are is your pocket, my point, I think the buttons are touchy through the bendable portion between the case and the cover. Other wallet cases haven't been this way. Overall the quality of the magnet to hold open or closed is great, the quality of the product seems solid and I like how the leather is breaking in.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Volume buttons

    Rated 4 out of 5 stars

    Good case, but volume buttons not so much.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this case except the volume buttons are very difficult to use. I struggled with giving it either three or four stars. If I had the option I would give it 3 1/2 stars. The leather is nice, but don’t expect it to stay perfect. The case does provide good protection, has a thin profile, and it’s very light.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Volume buttons

    Rated 4 out of 5 stars

    OtterBox - Strada Series Apple® iPhone® 12 Pro Max

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this case ... the look of it, and it seems like it will give adequate protection if I drop my phone from a lower level height if it lands on the back or a corner ... hopefully ... however, the one thing that is keeping me from giving it 5 stars is that it is extremely difficult to adjust the volume buttons... I have to push the buttons so hard to adjust the sound levels/ringer volume that it actually hurts my fingers ... very annoying ...

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection, Quality
    Cons mentioned:
    Card slots

    Rated 5 out of 5 stars

    Really good case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality case and wallet. I recently upgraded to a new phone and wanted a new wallet case, so I tried this one. Good quality, sturdy case that will definitely do the job at protecting your phone. Overall great case but just not for me. I prefer the case that has the card slot in the back and the screen is always available.

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    OtterBox phone case

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really loved this phone case it was the best one I have owned since owning my first iPhone. Unfortunately my iPhone 12 promax had to be traded in for the iPhone 14 promax if there is a case just like that that can fit my 14 I would purchase it tomorrow, thank you

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Quality

    Rated 4 out of 5 stars

    Protects your phone all around

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This box is definitely of good quality. I think it is made of genuine leather. And my husband likes the color. With a cover, it protects the phone all around. The cameras on the back are exposed so it does not impact photo-taking at all. Only draw-back is it seems to be on the more expensive side.

    I would recommend this to a friend
  • Pros mentioned:
    Magnet strength

    Rated 4 out of 5 stars

    Good quality with a few quirks.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this protective case a lot. The only things preventing me from eating it five starts are listed below. 1. Cannot use the camera when cover is opened fully 2. Powerful Magnetic cover will allow you to stick and/or hang your phone securely onto almost any metal surface 3. Powerful Magnets in flip cover WILL DAMAGE any credit cards, gift cards, or magnetic strips is comes into contact with. DO NOT LAY YOUR CELL PHONE WITH THIS COVER ON TOP OF YOUR WALLET. Yes it most certainly wiped all of my cards, including my gift certificates and Costco.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Magsafe compatibility

    Rated 3 out of 5 stars

    Premium case. One drawback.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a great case. I have dropped it with the front open and face down. Not a scratch on my screen. Looks and feels premium. Big down side. It is not compatible with my mag charger. Which means I have to take the case off to change it with the mag charger.also the front flap covers the camera so you must hold it a certain way so that it doesn’t block the camera

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Jz88,

      We're so sorry about the trouble you've run into with this Strada Series case. This is strange because this case was tested to be fully compatible with MagSafe. We'd like to learn more about your situation so we can figure out the best way to help. Please feel free to give us a call at (855) 688-7269 and we'd be happy to dive in with some troubleshooting tips which should get you back on track to an impeccable charging experience!

      Best,
      obcst OtterBox

  • Pros mentioned:
    Protection, Quality

    Rated 4 out of 5 stars

    Great case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone cover offers awesome protection from drops . Very durable cover

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Like a wallet

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works for me. Something metal that can slice or go boom is always in my pocket. This provides great protection. I was worried that it would add bulk, but I find it comfortable. It has wear marks already so if you’re expecting it to look perfect......I like function over form.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Quality

    Rated 4 out of 5 stars

    Cover

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect on my phone elegant durable easy to used handy

    I would recommend this to a friend
  • Pros mentioned:
    Magnet strength, Protection

    Rated 5 out of 5 stars

    An excellent case for your iPhone 12 Pro Max

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case, I love the fact it’s wallet like and completely covers the face of the phone. A magnet holds the front of the case down so it protects the screen. It’s well worth the money and is the best lightweight and protective case I’ve found.

    I would recommend this to a friend
  • Pros mentioned:
    Magnet strength

    Rated 4 out of 5 stars

    Good phone case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First the good, strong magnet that holds the flap closed and open to the back. Good phone protection, buttons are able to be used while flap is closed, and the leather seems durable. Now the bad, if you put more than one card in the flap the cover doesn’t close.

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Quality

    Rated 5 out of 5 stars

    Otterbox

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best case I have owned so far . It’s solid durable and comfortable to hold . It protects my phone and screen on another level. The cover folds almost flat so it fits in my phone holder for my car so that’s a bonus.

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Quality

    Rated 5 out of 5 stars

    Great looking full protection

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is beautiful and feels great! High quality! It also has slots to carry your license and credit card. It opens like a book, so it protects your screen as well.

    I would recommend this to a friend
  • Pros mentioned:
    Magnet strength, Quality

    Rated 5 out of 5 stars

    Phone case

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone case. Works perfect my husband really likes it. It has a strong magnet do everything sticks to it a little too pricey but works

    I would recommend this to a friend
  • Pros mentioned:
    Magnet strength, Quality

    Rated 5 out of 5 stars

    Sturdy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality. Magnetic very strong. Color is very nice and it’s perfect for guys. Definitely recommend to everyone. Pricey but it’s worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Magnet strength, Protection

    Rated 5 out of 5 stars

    Great phone case

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone case! Never had one with a magnetic cover….protects screen! Have to hold case open to use camera though.

    I would recommend this to a friend