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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 345 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers value the excellent protection and snug fit offered by the Symmetry Clear Series case. Many appreciate the case's design and high-quality construction, noting its ease of use and lightweight nature. However, some find the case slippery and others mention concerns about button responsiveness and the price point. Overall, the positive feedback on protection and fit outweighs the negative comments regarding grip and cost.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 345 reviews
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Durable, good looking case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case was to replace a broken case and I like the look, feel and believe this will better protect my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Cute IPhone Case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love all of their cases. Definitely protects the case and they offer free cases through the direct website in case yours breaks.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Inaccurate description of case size

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The size of the case in the description and on the box was inaccurate. It did not fit the 12 pro max Iphone. The case did have a pretty design.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Otter box case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fit and looks great on my iPhone. I like that it’s a see through case because you can see the color of the iPhone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Good case

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case. It’s cute and has done a great job of protecting my phone— even with toddlers dropping it all the time.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Gold designs on my Otterbox

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The OtterBox for my Apple 12 iPhone is great. I picked the clear Box with gold designs and I love it.

    I would recommend this to a friend
  • Cons mentioned:
    Grip

    Rated 4 out of 5 stars

    OtterBox Symmetry clear series iPhone 12 gray

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid case by OtterBox, it’s as sturdy as u want a one piece case to be. You don’t have to worry about it coming apart on you. However does not really have any grip. Will slide if u lay it down so be aware.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    Otter Box clear iPhone 12 Pro Case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this OtterBox case for my iPhone 12 pro. About time that Otter Box came out with a clear case from the brand we trust!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otter box is the best

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing better than an otter box to protect your phone. Lifetime guarantee is off the charts.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otter box phone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Safes the phone from getting broke when dropped. The case itself does last quite a long time even after it is dropped.

    I would recommend this to a friend
  • Cons mentioned:
    Feel

    Rated 2 out of 5 stars

    Not what I expected

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a gift for someone and the box arrived torn up and the case looks used.. over all I’m not impressed with the appearance and feel of this case, it looks and feels cheap.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about the condition that your Symmetry Series case was delivered in! That's certainly unusual. The good news is, we have a great warranty, so feel free to call us at 1-855-688-7269, and we'd be more than happy to get you helped out with a replacement case.

      Best,
      OtterBox Customer Service Team OtterBox

  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    new Apple

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ben buying these for years, have 10 tital just wish they cost less

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this case!! I’ve received many compliments for it. It’s neutral to match with various color grips attached to your phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Grip

    Rated 3 out of 5 stars

    Too slick

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is too slick. Makes the phone hard to hold. Good protection. I would get a stickeyer one next time

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi, Bill!

      We're sorry to hear about your frustration with your Symmetry Series case! We appreciate your feedback about the feeling of your case, and we'll be sure to get your experience passed up the ladder to our design team. If you're looking for a case with a bit more grip, we'd suggest checking out our Defender Series case, as it comes with a silicone outer slipcover. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us

      Best,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Phone Case *IPhone 12

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for my phone and personality. I Love the simple yet elegant pattern.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Good case

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case wears well and very durable. I like the smoke grey backing.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Cool design yet still see through.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love being able to see through, but have a design as well. I didnt buy a blue phone to hide it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Promotion code

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my phone! But I was told I would get bonus points for my trade-in from Verizon but it wasn’t offered. I contacted Verizon and they have no idea what promotion code was use to get my discount I was promised from Best Buy. I contacted the one 800 number and they said they don’t know the promotion code either. Also the store doesn’t answer their phones. I’m going to have to make a trip to the store to get this resolved. I’m very unhappy about that.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Phone cover

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good clear cover for new iPhone. Otter box so you can’t go wrong. It will protect your phone for sure

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great iPhone case

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have use this iPhone case good for your iPhone,I never drop I put it in my back pocket

    I would recommend this to a friend
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