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Customer Ratings & Reviews

OtterBox - Symmetry Series Case for Apple® iPhone® 7 and 8 - Gray/Burgandy-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 1738 reviews

96%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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  • Rating: 4 out of 5 stars

    Decent case

    Posted
    Phoebe923
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Purchased this case in a pinch when I had to upgrade my phone last minute after my old one was dropped with a Kate Spade case on it that didn't protect it and the screen broke. This Otterbox case has a slim fit profile and a decent grip. I'm not sure about the protection for the front of the phone if it were dropped though as there is a small gap between where the case ends and the screen protector begins on the front where a tiny bit of the front of my phone is exposed. I like the color of the case, build and feel but actually purchased a heavier protection Otterbox online that protects and covers more of the front of my new phone and has a built in clear plastic screen protector casing. I have friends with a toddler who dropped their phone down the stairs outside and it didn't break with that style of Otterbox case. It does make it bulkier though. But for these expensive devices, you have to decide what the trade off is worth. I would say this is probably an adequate case if you're not accident prone or drop your phone a lot.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome iPhone case

    Posted
    JohnR
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Since finding the Otterbox symmetry style case years ago, it's been all I've used for whatever iPhone I happen to have. While the plain black isn't as cool as a graffiti pattern I stumbled across (also years ago), the protection is amazing. These cases hold up extremely well as time goes on, and show almost no wear from daily use. While the backside isn't extremely grippy, I have not had any problems losing my grip or dropping my phone. Unlike some other brands and other styles of cases, this is also easy to keep clean, and isn't a crazy fingerprint magnet. Sometimes I get "bored" and go out and buy a new case, and I (seriously) always end up removing it and putting the symmetry back on. While it can be debated as to whether or not its the best LOOKING case, once you use it and get used to it, it's hard to debate that in terms of functionality, durability, and aesthetics that it is pretty darn incredible.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Neutral for now

    Posted
    kkparr33
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This product is probably very good at protecting my phone from falls or drops. I won't know until I drop it or it falls. However, I am a bit peeved by the fact that it does not specifically have a screen protector. After I received it, I read the description again or read somewhere that this was a "one piece" device. That still doesn't indicated that the item will not come with a SCREEN PROTECTOR. Since it does not have a screen protector, it will not protect my phone from spills or rain (water). I've used Otterbox more than once and it always covered my screen. I haven't decided if I am going to return this for ANOTHER one that provides FULL protection. Probably will. I would recommend this to someone who is only looking to protect from falls or drops.

    I would recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi kkparr33,

      We sincerely apologize for any confusion surrounding the screenless style of the Symmetry series! Historically, the Symmetry has never included any sort of screen protection, but we certainly understand why some might be expecting one.

      If you're looking for a case that does include a built-in screen protector, we would recommend the Defender series. While it does not provide waterproof protection, the Defender integrates the rugged design that you may be used to, and should keep your iPhone safe from any drastic drops! Feel free to take a look via the link below, and give our friendly Otters a ring at 1-855-688-7269 with any further questions!

      https://www.bestbuy.com/site/otterbox-defender-series-case-for-apple-iphone-7-and-8-purple-nebula/6144007.p?skuId=6144007

      Sincerely,
      OtterBox Customer Service Team OtterBox

  • Rating: 4 out of 5 stars

    No need for Apple Care

    Posted
    nguye016

    I've had this case on my phone since the day I bought it (2-ish years ago) and have never taken it off (besides for cleaning once in a while) or even bought a new case. I LOVE this case. I've dropped my phone onto concrete I don't know how many times but the phone still looks great! Pair this with a tempered glass protector and you're good to go. The heighten edges really save the screen and with the countless number of times I've dropped my phone, only the protector has cracked, not the phone. The only downside (and why it's not a 5) is that dust really gets stuck near the camera and the speaker/charging port. Just preordered the XS and I'm going to be buying this case again!!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Very thin and streamlined phone case that protects

    Posted
    mlarma
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I was looking for a new iPhone case that gave me the same overall protection, but was smaller and more streamlined. I wanted a case that I can easily slide in and out of my front pocket. This phone case fit the bill and is perfect! Keep in mind there is no built in screen protection, but it hasn't been an issue. I bought a separate glass screen protector when I bought this case, but I never installed glass screen protector. I've even dropped my phone a couple times and this case has done it's job and phone screen has had absolutely no damage! This is a great phone case!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    My Wife Loves It, And I Love Otterbox.

    Posted
    rcrumb
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My wife LOVES Apple products. She owns a Mac, 2 iPads, an iPod and an iPhone 8. I bought her a clear case for her iPod a few years ago, and when we recently acquired her iPhone, she insisted on a clear case because she wanted the "Apple" logo to be visible. Mission accomplished. Plus, it's an Otterbox, a product for which I have expressed great affinity for toughness and impact resistance. I added a finger grip to the rear of the case because my dear wife tends to be a bit of a butterfingered klutz at times. But it's a very good case, and I recommend it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    OtterBox - Symmetry Series Case for Apple® iPhone®

    Posted
    miafufi
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I purchased this item for my husband & he is very pleased with it. This otter box is slim & it does everything the original otter boxes did, without the hassle of being bulky. It is also designed so perfectly that it fits in pockets easily without a fuss. It is also see through, enabling the niceness of the phone to be transparent. I really recommend it because it saves you tons of money if you accidentally drop your phone. It keeps it safe from breakage. This is a wonderful product.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Feel like I just got a new phone

    Posted
    Corey6486
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I've been loyal to the otter box brand for years to protect my iPhone. I usually have a Defender on there but I kept breaking the plastic belt holster for it. So in need of a smaller, slimmer case, I tried this one and I love it. It looks great, feels great, and the screen being uncovered isn't hindered visually anymore. I feel like I have a new phone and I've had this iPhone 7 for years. I have accidentally dropped my phone a couple of times since the case has been on it and its done its job perfectly.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Daughter loves it

    Posted
    Rmar
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My daughter picked this case because she wanted the glitter look and she said this one has the best look of all the glittery cases she looked at. I was happy it was a good brand like Otterbox so my investment is protected. Got a great Black Friday price at Best Buy. No complaints. We bought this for an iPhone 6s. The product description says its for iPhone 7/8. It does "fit" the 6s with the exception that the audio jack is not completely exposed. Not a big deal for my daughter as she has no issue using bluetooth headphones or the lightning adapter for her earbuds.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent case

    Posted
    Fella
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This case is great. It's much thinner than my previous case and with that I was worried that it would offer less protection - not so. It has a good bezel on the front face to keep the glass from contacting surfaces. I like that it has some texture to it, so it will stay in my hand, but not so much that it would be difficult to get out of my pocket (some of the more 'rubbery' cases tend to get caught on fabric). Also, good amount of clearance for the lightning port, even with a non-Apple cord. Overall excellent case.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best Case Ive Had!

    Posted
    Cavvy

    SO I purchased one of these cases for my old iphone 7 when i got it and i kept that same case with no damage to my phone for two and a half years and now i just upgraded to the iphone 8 and bought a new one. This is the best case to buy for protection if you dont like how the other larger, Bulkier otterboxes feel on your phone like i dont. i give this case a 10/10 in feel and design and a 9/10 in protection because obviously the bigger otterboxes are better for that. :)

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love that its Clear And has sparkly imprint design

    Posted
    J7User
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Can't compare the Otterbox cases with any other brand. They hold up well and protect the phone like no other case. The fact that my young female teen liked this clear case with some sparkly imprint design on the back is a testament that Otterbox is now coming up with impressive color schemes. She was so happy. It was the ONLY case she picked out and as soon as we were told it was an Otterbox Symmetry--- it was a no brainer. This has been a trusted brand over and over.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Case didn’t protect

    Posted
    techsavvy
    • My Best Buy® MemberMember

    I got my iPhone 8 and bought this case from Best Buy. About a week into the purchase I had sat down and I reached back to grab my phone because it doesn’t fit in my pocket when I sit. When I reached back the phone felled from regular chair height and landed right on the back on the floor. The phone didn’t bounce or anything. When I picked it up the whole back glass was shattered. I was very disappointed in this case’s performance. Do not buy if you are clutzy

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi techsavvy,

      We're disappointed to hear that your phone became damaged after taking this tumble. While we do our best to ensure that our cases are tough and able to reduce the chance of injury, we cannot eliminate all risk entirely, as there are variables that remain unpredictable.

      We cannot extend our warranty to the phone itself, as we are not the manufacturer, but if anything were to happen to the case, we would be more than happy to help with a replacement for the OtterBox. If you give us a call at 1-855-688-7269, our friendly Otters will gladly get that taken care of!

      Warmly,
      OtterBox Customer Service Team OtterBox

  • Rating: 4 out of 5 stars

    stylish and sturdy but one complaint

    Posted
    amyg
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This case is beautiful and sturdy and saved my phone a lot! Fits my iPhone 8 perfectly. Makes it to where if my phone is face down, the screen is not making contact with the surface.The back is a hard plastic and around the edges is like a more flexible rubber. My only complaint is that for some reason the lock button is soooo stiff. You have to use force to lock your phone- its annoying. Knocked down 1 point for that because it really is annoying. The volume buttons are okay though and not difficult to push.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    A good case for my daughter

    Posted
    Wiz090217
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Who is kind of rough on her phone. I was a little surprised to find this was a one-piece design, with a more rigid rubber/plastic back section. The phone pops into this very snugly, giving on the feeling that it won't easily or randomly come off during her use. I'm continually amazed that people will spend hundreds of dollars on a very expensive phone (more than a lot of laptops cost!) and then walk around with shattered screens because they wouldn't spend a few tens of dollars on good accessories to protect it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    OtterBox cases

    Posted
    Dutsguru
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This is probably my 3rd OtterBox case and all of them have saved my phone at one time or another. This one did as well a week after getting it. My phone fell out of my pocket and landed right on the corner of the phone. If I did not have the case on my phone, it surely would have broke! Thanks OtterBox another great product.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    All cases at the store had light stains

    Posted
    Dree
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I wanted a true clear case that would really protect my phone so, I went with the otterbox clear case. I was disappointed when I got home and saw it was stained, I thought maybe, it was just my case that was damaged, so I went back to the store to exchange it but saw all the ones they had at the store had the same staining so, I just got a refund. If you’re as picky as me, don’t get this case. It’s not very cheap either.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey Dree,

      We're so bummed to hear that your most recent Symmetry series didn't entirely meet expectations! This is certainly a curious situation, since a brand-new case shouldn't have any such staining or wear at all. Had you contacted us, we would have been happy to set you up with a warranty claim, but we also completely understand your decision to head down a different path. If you have any additional questions going forward, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be thrilled to help out!

      Cheers,
      OtterBox Customer Service Team OtterBox

  • Rating: 5 out of 5 stars

    Slim and Protective Case

    Posted
    ProAV8R25
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This is a great case for protecting your iPhone, while remaining slim and non-bulky. It rises above the screen level on the front, so you also don't really need a scree protector unless you are very prone to dropping your phone. I have this case on my work phone and another on my personal phone and have never had any issues. Well-worth the price of admission!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good protection but

    Posted
    PollyMary
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I’ve had a soft silicone case before and loved it. This was going to replace it for my new phone. I had an elastic finger sling on the back of my former case. I hadn’t planned to put one on this case. I don’t have a good grip so Best Buy very easily let me return it. I have my eye on a different otter box. If you carry a purse or are comfortable with your phone in your pocket, this case would be great for you. I swear they bounce!!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good Product

    Posted
    Neuberger03
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this case to protect my new iPhone 8. I have never had an OtterBox, but I know several people who swear by them. I like the sleekness of this case. It feels sturdy and durable in my hand. I don't feel like my iPhone is going to break if I were to drop it. The only downfall for me is, the corners and edges can be a little less than smooth which makes it hurt the hand if held for long periods of time. But overall, a very good case.

    I would recommend this to a friend