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Customer Ratings & Reviews

OtterBox - Symmetry Series Case for Apple® iPhone® XR - Aspen Gleam-Angle_Standard

Customer rating

Rating 4.7 out of 5 stars with 1455 reviews

97%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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  • Rating: 5 out of 5 stars

    Great prod. 2nd buy

    Posted
    Miirr
    • Verified PurchaserVerified Purchase

    This is my second time buying this clear/stardust/silver flake case; I also had it on my old iPhone. It is sturdy and protects the phone very well. I’ve dropped my phone numerous times and this case kept my phone in perfect condition. *ALWAYS BUY A GLASS SCREEN PROTECTOR THOUGH* The case is difficult to take off but not impossible. Only downside is that it turns yellow after a while even if you rinse it out with water and clean your phone/case regularly. It is inevitable since it’s a clear case. Like most phone cases it does make the phone feel a bit bulkier- but that’s what’s protecting it. The case doesn’t have too much shimmer which I love; it’s just enough. I have the red iPhone XR and it doesn’t make it look too busy; you could still see that the phone is red. The glitter just adds that extra oomph. I recommend this product to my sister; she has the iPhoneXS. After her purchase, she said the case is too difficult for her to take off and it she can’t charge it with the case on. I find that strange since I have no problem charging my phone with the iPhone cable or with the Belkin wireless charging pad while the case is on. I’d definitely recommend this product just keep everything above in mind.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Can't go wrong

    Posted
    EAHaRRy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I purchased this case as a gift for my wife. She has an iPhone XR and OtterBox makes really good protective cases. I selected this one because it maintains the sleek profile of the iPhone but adds additional layers of protection from any potential drops. The color way was a nice touch too. This case blocks 97% of the back of the phone. The only visible parts are the camera and flash and the minimal color that is in that area. {no apple logo shown} She likes it because it adds a unique color pop to her phone. But if showing off that silky color of your iPhone XR is your thing...this is not the case for you, so keep that in mind. Besides that... this case works just fine. Especially because there aren't many iPhone XR cases made, most of designs can only be found @ apple.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    This case is not scratch resistant.

    Posted
    MDC384
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I had to contact Otterbox for a replacement 2 weeks after my purchase due to scratches in the case, and I am not a heavy phone user. I will say Otterbox stands behind their products and sent me a replacement case with no problem. Be advised that all fingerprints and scratches will be clearly visible on this clear case. I have always purchased Otterbox phone cases bcuz Otterbox is a great company with phenomenal customer service. Despite the cosmetic issues, the case does offer durable protection.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Looks stunning

    Posted
    Kassy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    So first off this product is absolutely beautiful! I love how sparkly it looks and it just gives your phone a simple yet nice look. I will say however that it is pretty difficult take off, So much so it feels like you can break the case or damage your phone while attempting to do so. And the last thing is the one I could say was a little disappointed about is that the product is advertised as scratch resistant but within a couple of days of having it I noticed that it already had several scratches so that leads me to believe it’ll be pretty scratched within several months of having it..overall though I would recommend this product to anyone looking into it

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Couldn’t it come with colorful trim?

    Posted
    Peterangelo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I love Otter Box, have always used them since I bough my first iPad 6 yrs ago (or thereabouts) but the problem I have is that the cases need a splash of color so when the phone is set down agains a dark surface (car seat anyone?) you don’t fumble looking all over for the very well camouflaged phone. Maybe they could come up with some cool color designs (a NIke style swoosh Otter Tail style?) to add some color to their very well constructed products? Anyhow, this case handles the everyday wear and tear I put it through and protects my phone from the occasional drop out of pocket so Yeah I still like it and I add my own decals!!! ;-)

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    EXCELLENT CUSTOMER SERVICE

    Posted
    DGDMN
    • My Best Buy® MemberMember

    Otterbox Customer Service is Top Notch. purchased this Otterbox symmetry case for the iphone xr and in 2 months had an issue with the case, which was not related to a drop. Otterbox promptly addressed the issue and remedied. Their customer service and product warranty is top notch. There are quite a few choices out there for cases, including too many by Otterbox. They have the phone case solution that simply works. The case isn't too grippy and also not too slippery. Personal preference are their 'slimmer' cases.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good product, though a bit thick for my liking

    Posted
    khairil
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Overall it is a good product. Though as mentioned it is a bit thick to my liking. Putting it on is also a bit tough, as the material is a bit tough, and it requires you to use a bit of force to put it on. That however, compensate for the good protection it renders. True to its name and brand, the Otterbox provides really good protection for your phone, rest assured. So if you can close one eye on the thickness of the Otterbox phone casing, you can be very well assured of a good investment to protect your much more expensive investment, i.e.: your phone.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Case is too narrow and stiff, unable to fit

    Posted
    JimW949
    • My Best Buy® Elite MemberElite Member

    Purchased the Otterbox Symmetry iPhone XR case on 10/25 online. Picked it up later at the local Best Buy store the same today. Note that the iPhone XR release date is 10/26. After picking up iPhone XR from Apple Store on 10/26, could not fit the phone within the case. For some reason, the case is too stiff and narrow for me to even to be able to insert the phone. Returned it to the store on 10/26. Best Buy customer service rep tried it out and had the same conclusion. Got a much cheaper Insignia clear thinner case, and that one worked fine. (Otterbox probably didn't have the right dimensions for the new phone before they released it.)

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi JimW949,

      We're truly sorry to see that this Symmetry series didn't end up working out for you! This case was intentionally engineered to fit the iPhone XR tightly and securely in order to provide the best device protection possible. If the phone falls, we don't want the case popping off and abandoning the cause!

      That being said, this tenacious design can sometimes make installation a little tougher than normal. For these circumstances, please note that our friendly Otters are always on hand to provide application assistance. Just give them a ring at 1-855-688-7269, and they'll always be more than happy to help you get back on the path to premium protection!

      Sincerely,
      OtterBox Customer Service Team OtterBox

  • Rating: 4 out of 5 stars

    Great protection

    Posted
    ihartsony
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I needed a case that would keep my new iPhone protected without making it bulky. It kept my iPhone looking sleek. I have a 3yr old child that loves to grab the iPhone and play games but she tends to drop the phone often. This case has kept the phone from cracking it's screen. I have a screen protector so it doesn't even have a scratch on it. The only reason I gave it 4 stars instead of 5 was because one hand operation can be a little slippery at times. Very little bulk and great protection make this case a must buy.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Wanted to Love This Case

    Posted
    jediknight
    • My Best Buy® MemberMember

    I really wanted to love this case, as I'm a big Star Wars fan (I got the full Vader case, not the smaller helmet one). Unfortunately, this case developed a lot of little white scratch marks, usually in the four corners of the case in just a few days (see below photos). Other than that, it's a solid case that does protect quite well, but has a bit of a price premium due to the Star Wars images on it.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey jediknight,

      Sorry to hear that this Darth Vader Symmetry series seems to have a little bit of light shining through the dark! While these cosmetic complications shouldn't necessarily affect the powers of the force, we certainly understand Vader's dedication to the dark side, and our Otter Stormtroopers would love to assist with a warranty claim. Please feel free to give them a call at 1-855-688-7269, and they'll send you a sleek new replacement with speed and agility!

      Cheers,
      OtterBox Customer Service Team OtterBox

  • Rating: 5 out of 5 stars

    Solid Slimline Case

    Posted
    Lawyer4Ever
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I am a huge fan of Otterbox, but I wanted a case for my iPhone XR that was a little slimmer, but yet still offers solid protection for the phone. This case does not disappoint. It has no screen cover, which is fine, since I hate screen covers anyway. I have dropped my phone a couple of times and this case protects it very well. The corners are reinforced and the case is clear. I can see my blue iPhone XR, yet I am nonetheless confident it is well protected. Buy with confidence!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Protection But Not Scratch Resistant

    Posted
    NYBred
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I wanted a clear case for my iPhone XR so the color would shine through. It is good in that regard and seems like it will provide good protection if I drop the phone. (I have not dropped it yet. I also put a screen protector on the phone.) My main complaint is that almost immediately, small hairline scratches appeared on this case although it is supposed to be scratch-resistant. Unlike some other reviewers, I was able to put the case on the phone without much difficulty but even minimal handling caused very faint scratches on the case.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi NYBred,

      Our apologies that this Symmetry series is struggling with a few scratches! While these surface level issues shouldn't affect your overall protection, we completely understand why this is disheartening, and our stylish Otters are ready to do a complete makeover to get things back on track. Just give them a call at 1-855-688-7269, and after a few finishing touches, you'll have a shiny new warranty replacement headed your way!

      Sincerely,
      OtterBox Customer Service Team OtterBox

  • Rating: 5 out of 5 stars

    Perfection

    Posted
    AlexO42
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I only buy otterbox cases for all my phones. Actually my entire family has otterbox cases. We’re an iPhone family so from iPhone 7+ to 8+ and xr and wouldn’t think of using anything else! This new slim style without being so bulky it’s perfect! You still have the protection and you can definitely tell tell the difference on the weight of the phone. Would I recommend this case to anyone with an iPhone or Android? Of course, you can’t go wrong with this case!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Case

    Posted
    Gina
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have used this case for a couple months now and am very pleased with its performance. I have not had any negative issues with it and it protects my phone flawlessly. It fits super tight but that is a plus in knowing its made for my exact phone to do the job designed for. People have complained about getting the case on and there is an easy way and a hard way. Top first slide it in and pop in bottom corner then the other corner. Done. No problems. People need to stop complaining about something made to do its job correct!!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Solid Phone Case

    Posted
    Mike
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This is my first OtterBox phone case, I felt most of their cases in the past were just too big and bulky. This one is a solid case and not overly bulky, but seems very protective. The black is low profile without a bunch of gaudy branding everywhere. The case has a nice texture to it that provides a little grip and makes the phone a little less slick, yet still allows it to easily slip in and out of a pocket. Had it about a month and a half now with no problems.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Fabulously Blingy yet Protective Case

    Posted
    vernsgal
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Just bought the iPhone XR in coral and this case is PERFECT for it. It is clear with tiny glitter throughout so it's beautiful yet it's an OtterBox so it provides all of the safety I need to protect my phone. Though the glitter is actually silver, the coral color makes it look gold and oh-so-pretty while on the phone.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good Case for the Price

    Posted
    MadisonDoe
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased this case after upgrading to the IPhone XR. I wanted something that would protect my phone and show off the bright coral color. This case does in fact do that. I have not dropped my phone so I cannot say how protective it is, but I imagine its as protective as other otterbox cases I have had. In general, they are very protective. The only negative thing about this case is that it scratches very easily, and the then you can see the scratches on it.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Super protective

    Posted
    Gigi
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I really like the fact that they've mixed protection with fashion. The sparkle is subtle but adds such a nice touch. The buttons are super clicky so that is a welcomed feature over the past iterations. The only and biggest downfall was the case made an already wide phone feel huge in my hands. I found my hands get fatigued pretty quickly so I don't see myself keeping it. I think this is better for those with larger hands.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Second time buyer

    Posted
    Soccermom123
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This case is decent. I purchased this for my iPhone XR because the case I wanted was out of stock. I used this for my previous phone (iPhone 8) and it lasted me a good year and 4 months. The complaints I have are that the sides turn brown. A very dark brown. It looks very ugly and might bother you. You are also going to need a screen protector because it won't protect the front much. The price is also high considering the value of the case.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Slim case, great protection

    Posted
    Krystle
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Was worried that the case wouldn’t protect my XR but it does the trick! Have dropped my phone a few times and have had zero problems! I also have a glass screen on to protect from scratches but it serves its purpose and covers the phone great without being bulky! Plus since my phone is red and having the clear glitter case on allows me to still show the red instead of covering the whole back up.

    I would recommend this to a friend