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Customer Ratings & Reviews

Customer reviews

Rating 2.2 out of 5 stars with 22 reviews

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Rating by feature

  • Value

    Rating 2.2 out of 5 stars

  • Quality

    Rating 2.5 out of 5 stars

  • Ease of Use

    Rating 2.2 out of 5 stars

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Cons mentioned filter

32%would recommend to a friend

Customers are saying

Customers are delighted by the carrying case's design, although some have noted issues with the case fit. Several users reported that the case doesn't fit snugly and may fall off, particularly when opening the phone. Concerns were also raised regarding the lack of a built-in screen protector. The case's protective capabilities are therefore a point of contention among users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-22 of 22 reviews
  • Rated 5 out of 5 stars

    Otterbox case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox has been my go to for cell phone cases. Continually protecting my phone at work.

    I would recommend this to a friend
  • Cons mentioned:
    Case fit

    Rated 1 out of 5 stars

    Stop making garbage , otterbox names is being ruin

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    0 stars absolutely ridiculous, falls off the phone when you open it . Seriously. Recall it and give back peoples money

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there, Andy. We're very sorry to learn about your disappointing experience with the Symmetry Series Flex case for your Galaxy Z Fold4. We understand that you expect more out of your OtterBox. As far as that top piece goes, you should be able to simply slide it back into place if it slips off a bit. We sincerely appreciate your feedback on this case though and we'll be sure to share it with our design team for you. Please feel free to give our friendly Otters a call at 1-855-688-7269 with any questions, concerns, or if you'd like to chat about things some more.

      Kindly,
      OtterBox Customer Support OtterBox

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