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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 357 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are delighted by the Symmetry Series case's excellent protection and snug fit for their iPhone 12 and 12 Pro. Many appreciate the case's lightweight design and ease of use, along with its good grip and sleek aesthetics. However, some customers found the buttons difficult to press and a few felt the price was a bit high. The overall quality of the case materials was frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 357 reviews
  • Pros mentioned:
    Case quality, Protection

    Rated 5 out of 5 stars

    Best Case

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greatest protection for you iPhone. I’ve used other cases before but the otter box cases are still the best.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality, Protection

    Rated 5 out of 5 stars

    Highly recommend

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought one for my last IPhone and it protected it so well it was a no brainer not to get one for my new phone. High quality protection.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Ottorbox for the ein

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What can I say it’s ottorbox. Great protection and does add too much bulk to the phone. Highly recommended to protect your phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has worked perfect for my phone and I’ve had no issues with quality or breaking

    I would recommend this to a friend
  • Pros mentioned:
    Case quality, Protection

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    High quality and very light, protects very good I recommend it if you want a light and protecting case.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great design, sturdy yet not bulky

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had Otter phone cases for years. They are the most durable I have found. I previously had an Otter Defender case---extremely rugged but bulky. The Symmetry is a nice mix---a "rubber" covering that surrounds the phone with a second hard plastic shell that covers most of the flexible cover. The two layers protect the screen as well. Definitely worth the investment for an expensive cell phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    No better case for the iPhone than this!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down one of the best investments to go alongside the purchase of a phone. I've dropped my phone countless times, and this case keeps on taking the hits without causing damage to the phone itself. Top lip gives enough clearance to lay the phone screen side down without touching the table surface, so no small nicks or scratches on the display. All around a fantastic case.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great product from otterbox

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does a really nice job of protecting the phone. Feels comfortable in the hand while not adding too much bulk to the phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Weight

    Rated 5 out of 5 stars

    great

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how it's light weight and is easy to use so that my phone is protected if I should drop it my phone won't break

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Fit

    Rated 5 out of 5 stars

    Great Case!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of my favorite cases by far for the IPhone 12. It’s very easy to use and fits the phone perfectly!

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Strong iPhone cover

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my new iPhone 12. It’s slimmer than my old one but will protect my phone if dropped. They are pricey though.

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    OtterBox Case

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case was really great not too bulky or big, easy fit and take out on my pockets!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Good case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality, fits good and protects the phone. It would be nice if the material wasn’t as slippery,

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to put onto the phone and works well and offers good protection.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otterbox case

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent option when it comes to protect your phone is not to bulky it have a great price, simple to install

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Good protection, but loose over time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second of this case. The first started cracking after a hard landing on the camera corner. The phone was fine, so the case did its job. However, the original one and the second one both start bulging out around the right button. I was hoping it was only the one, but the new one started doing it in less than a month. The case slowly gets loose. Still does its job of protecting the phone though, just more likely to come off in my pocket.

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Weight

    Rated 5 out of 5 stars

    case

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    favorite case from otter box. slim and protects phone very well from numerous falls

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Always a great product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case! Durable material and fits well. Protects the phone and fits in your pocket. Imagine that.

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Weight

    Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter box symmetry series is light weight/not bulky and gives excellent protection.

    I would recommend this to a friend
  • Cons mentioned:
    Bulk, Button, Price

    Rated 2 out of 5 stars

    Just OK

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Meh! Only had this for a coupla’ weeks and one of the side buttons is loose. Too lazy to trek back to the store for a replacement. Guess I set my expectations too high, but Otterbox used to make a quality product. Pricey for a piece of plastic. Giving two stars since it hasn’t completely fallen apart. Best thing about it is it’s not as clunky as the original Otter boxes

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about the frustration with the buttons on your Symmetry Series case! The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us

      Best,
      OtterBox Customer Service Team OtterBox