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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 357 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are delighted by the Symmetry Series case's excellent protection and snug fit for their iPhone 12 and 12 Pro. Many appreciate the case's lightweight design and ease of use, along with its good grip and sleek aesthetics. However, some customers found the buttons difficult to press and a few felt the price was a bit high. The overall quality of the case materials was frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 357 reviews
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    Sleek and Functional

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using OtterBoxes ever since my first smartphone. I think they are some of the best cases on the market and the manufacturer guarantee makes them even better.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    OtterBox for Iphone 12

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the case. I have already dropped my phone about a dozen times and have not had any visible damage.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Slim case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case by otterbox slim not to bulky. I would suggest putting a glass screen protector like Zagg when using this case. This case saved my phone from many accidental drops.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Otterbox for iPhone 12

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s an otterbox. Pretty good so far. My first non mega protection ultra coverage otterbox and I’m getting used to it. It’s a little pricey but it’s a trusted brand.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried and true, great protection with a medium thickness profile from a phone case. I like the slipperiness of the back plastic, makes it slide out of my pocket easier.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otterbox Symmetry

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Symmetry phone case for my iPhone 12 is perfect. I didn’t want the defender version because it was too bulky but I love my case as it’s thin but still protective.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Tough cases

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Third phone I’ve had with similar cases. Otter box cases are wonderful. They are easy to take on and off, but remarkably durable. 10-10

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice the slim case very convenient and comfortable. Have to move it around on my wireless charger a little to get it connected but still great.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Perfect fit--slim and slick

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect; it is slim and slick. you'll hardly notice the presence, but the protection is there.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Satisfied Customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice product and fits perfectly. Price and quality are good. This is not the first otter box I’ve bought and will get another sometime down the road.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    OtterBox for the win!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone case for my dad. He is all about sleekness and I am all about protection for his new device this case does both!!

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picked this up on sale for under 30$ Great case for the money. Have never had an issue with otter box cases, tried and truez

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otterbox #1!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve always been a fan of Otterbox, especially the Symmetry series. I’m always looking for the thinnest case with the best protection and this is it!

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My favorite type of otterbox case and i wouldnt get another one. The symmetry seems to fit me best! I always bought this one even with my past iphones.

    I would recommend this to a friend
  • Cons mentioned:
    Button, Price

    Rated 3 out of 5 stars

    Otterbox Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not enough grip on the backside of the case and the volume buttons are hard to adjust. Other than that it’s an ok phone case. I feel it’s overpriced as well.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi, Matthew!

      We're sorry to hear about your frustration with your Symmetry Series case! We appreciate your feedback about the buttons and grip with your OtterBox, and we'll be sure to inform our engineers about your experience. In the meantime, we have a stellar warranty, so we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful team of Customer Service Otters here: https://www.otterbox.com/en-us/contact-us

      Best,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Typical Otterbox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is another typical Otterbox product. Well designed, excellent fit. Does not interfere with operation of the phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best case

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my go to case for my sons phones. Anytime he gets a new phone we buy this case as it always offers great protection.

    I would recommend this to a friend
  • Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    No Bulk, All Strength

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as bulky than other products from Otterbox, but still really sturdy. This is great because the iPhone 12 is big enough on its own.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This otter is case is one of the best cases they offer. It’s slim and and easily fits in your pocket!

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    great quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a case for my new box and this case has a Great quality, slim fits perfect on the iPhone 12, hardshell. The price is perfect

    No, I would not recommend this to a friend