Customer Ratings & Reviews
- Model:
- 77-90461
- SKU:
- 6514688
Rating by feature
- Value
Rating 3.2 out of 5 stars
- Quality
Rating 3.1 out of 5 stars
- Ease of Use
Rating 3.5 out of 5 stars
Customers are saying
Customers have good things to say about the protection offered by the Thin Flex Series Carrying Case for Samsung Galaxy Fold4, noting its ease of use. However, many customers reported issues with the case's fit and build quality, citing concerns about the case's tendency to detach from the phone. The adhesive used to secure the case was also frequently criticized for its poor performance. Some customers also expressed concerns about the case's design and value for the price.
This summary was generated by AI based on customer reviews.
Zfold
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phone is amazing. This is my second upgrade. It's great if you have a buisness and use your phone for that purpose. It has so many features that help me with my buisness. One for example is: I can schedule text messages at any hour of the day to go out at whatever time I want. Usually if I'm up working late at night but need to sleep in, I can schedule messages to go out at 8:AM the next day.
I would recommend this to a friend- Cons mentioned:Case quality, Design
Design Flaw
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The design is impractical. Only one, the back stand or the writing wand, can be attached to the case at one time. Also, the front box cracked, with my gentle use, around the screen. Maybe another design flaw? The item was/is too expensive for these major issues.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello, Mohammed! We are so sorry to hear that you have experienced a crack with the Thin Flex Series case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
- Pros mentioned:ProtectionCons mentioned:Fit
Just ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Compared to the other Otterbox and Samsung case, this is the better one for me. I haven't found one that I love as of yet! I am shocked that Otterbox hasn't made a good case that doesn't slide.
I would recommend this to a friend Otter be a bit better
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this case because well, folds aren't cheap. The camera side is fine but the front screen protector is flimsy and a bit fragile. I suspect I'll replace it after I research other brands.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We otter be thankful for your great feedback. Screen protection is a delicate balance between great protection and allowing full functionality of all of the features the device has to offer, and we do our best to offer both! Should you find yourself with a need related to the case, please give our CS Team a call at 1-855-688-7269 and we are happy to help!
- Cons mentioned:Adhesive, Case quality
In a pinch… that’s it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a case but outside of that it is extremely flimsy and doesn’t do much for protecting the phone. The case comes with double sided tape to help hold it on and it lasted all of 2 days and the case fell off so much that the front cover was actually lost now, between putting phone in pocket to taking it out of pocket the front cover was gone gone. Out all the money now.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there! We're very sorry to hear the Thin Flex Series case wasn't what you were expecting. Although the case may seem thin, we've thoroughly drop tested and confirmed it meets the military standard. We include that adhesive strip to help hold everything in place, but we apologize if it didn't work as intended. As far as that top piece goes, you should be able to simply slide it back into place if it slips off a bit.
We appreciate your feedback on this case though and we'll be sure to share it with our design team for you. We'd still like to see what we can do to make things right by you though. Please give our friendly Otters a call at 1-855-688-7269 and they'd be more than happy to look into your case replacement options under our amazing product warranty.
Warm regards,
OtterBox Customer Support
- Cons mentioned:Design, Fit
Not otterboxes best work
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a well designed case, especially coming from otterbox. It looks cool but the front part of the case slides off even with the stickers on the inside plus the binding is exposed so pretty disappointed with this case. I'm a big otterbox fan so this one is a let down.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there, Jessie! We're so sorry to hear the Thin Flex Series case for your Galaxy Z Fold4 wasn't quite what you were hoping for. We include that adhesive strip with this case to help hold everything securely together, but you should be able to simply slide that front piece back into place if it slips off a bit. We sincerely appreciate you taking the time to share your thoughts on this case with us though and we'll be sure to pass your feedback along to our design team for you. Please give our CS team a call at 1-855-688-7269 with any questions, concerns, or if we can be of any additional help to you.
Kindly,
OtterBox Customer Support
- Cons mentioned:Fit, Price
Not a Good Investment
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is flimsy and is loose. It comes off and I constantly need to put it back on. It is way overpriced and I will be returning it today.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're very sorry to hear the Thin Flex Series case for your Galaxy Z Fold4 wasn't quite what you were hoping for. We understand that you expect better out of your OtterBox, but you should be able to simply slide that piece back into place if it slips off a bit. It sounds like you've already made the choice to move on from this case, but please don't hesitate to give our customer service team a call at 1-855-688-7269 with any questions or if we can be of any additional help to you.
Kindly,
OtterBox Customer Support
- Cons mentioned:Fit
Not the Otterbox i knew....
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty difficult to remove the plastic over the sticky tabs, resulting in the sticky tab being completely removed and becoming useless. The case has an okay fit, but not the best
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello, David! We are so sorry to hear of the adhesive issues you are experiencing with your case. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
- Cons mentioned:Case quality, Fit
Phone case
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would definitely not purchase this case again it needs 2 sided adhesive tape to hold it on for the money there is definitely better options
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're sorry to hear about your Thin Flex Series case frustrations. We appreciate your feedback on this case and we'll be sure to share it with our design team for you. Please feel free to give our friendly Otters a call at 1-855-688-7269 with any questions or concerns.
Cheers,
OtterBox Customer Service
- Pros mentioned:Ease of use
Smarter in phones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very beautiful and clear pictures. Easy for doing multiple things at same time
I would recommend this to a friend - Cons mentioned:Fit
Disappointing Experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this case, because for years Otterbox has always been dependable in protecting all of my devices, This particular case has rendered a different experience. Whether the phone is closed or open, the case falls off without any effort. The most recent occurrence caused my ZAGG screen protector to crack and peel off the screen. Needless to say, this has been a disappointing experience.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there! We're very sorry to learn about your disappointing experience with the Thin Flex Series case for your Galaxy Z Fold4. We get that you expect more out of your OtterBox. We're sorry to hear about your screen protector as well. However, since we don't perform any third party testing we're unable to guarantee the compatibility between our case and another company's screen protector. As far as that top piece goes, you should be able to simply slide it back into place if it slips off a bit. Please give our customer service team a call at 1-855-688-7269 with any question or if you'd like to discuss this further.
Kindly,
OtterBox Customer Support
- Cons mentioned:Fit
Defective Case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clearly was used and sticky tape to hold case to phone was not sticky. Case kept sliding off phone
No, I would not recommend this to a friend - Cons mentioned:Fit
Case failure
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After about a 1 month use, the front part of the case does not stay on like it should. It will slip off and will have to put it back on. Back part stays on perfect.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Sorry to hear things are getting a bit squirrely with that front piece of your Thin Flex Series case. Were you able to make use of the five small pieces of adhesive on the inside of that plastic frame? Those should definitely help keep everything in place, but you'll first need to remove the thin film on each.
We're including a link below to our YouTube channel video that shows just what we're talking about. If we can be of any further assistance, just give our friendly Otters a call at 1-855-688-7269, and we'll always be happy to chat!
https://www.youtube.com/watch?v=S6mEps8xF_E
Happy New Year!
OtterBox Customer Support
- Cons mentioned:Case quality
It okay
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a bad case for about 2 months,but eventually the front thin case starts to come off on its own.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We apologize that you experienced an issue with a portion of your case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
- Cons mentioned:Adhesive
Nice case, but could be improved
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice case, but the adhesive strip holding the front half of the case failed and had to buy a new case
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are so sorry to hear you experienced an issue with your Thin Flex Series case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
- Cons mentioned:Design
Buyer Beware...
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor design, makes phone hard to use, destroys the complimenting screen protector also by forcing it to peel since the front case piece moves around a lot causing you to actually almost drop your phone as well. Makes using the front screen very difficult for swipe gestures.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there, Edward! We apologize for any trouble you've had with the Think Flex Series case for your Galaxy Z Fold4. We get that you expect more out of your OtterBox. Since we don't perform any third party testing, we're unable to guarantee the compatibility between our case and another company's screen protector. As far as that top piece goes, you should be able to simply slide it back into place if it slips off a bit. We appreciate your feedback on this case though and we'll be sure to share it with our design team for you. Please feel free to give our friendly Otters a call at 1-855-688-7269 with any questions or concerns.
Warm regards,
OtterBox Customer Support
- Cons mentioned:Fit
Not a good protector
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not good i have to return it. it can fall off from the device.
No, I would not recommend this to a friend - Cons mentioned:Fit
zfold 4 cover
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The front is not secure.It keeps falling off. It's loose.
No, I would not recommend this to a friend - Cons mentioned:Case quality
Don't waste your money
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money. The case is thin and pops off very easily. It also blocks the side of the front screen, making it difficult to text. I decided to swap it out after using it for less than 3 days. This by far does not hold up to the Otterbox name, and a waste of money.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there, Mitch! We're so sorry to learn about the trouble you've had with the Thin Flex Series case for your Galaxy Z Fold4. We understand that you expect more out of your OtterBox. We specifically designed this case to be seamlessly compatible with the unique features of your exact device, so the case shouldn't be interfering with your phone in any way. As far as that top piece goes, you should be able to simply slide it back into place if it slips off a bit. We appreciate your feedback on this case though and we'll be sure to share it with our design team for you. Please feel free to give our friendly Otters a call at 1-855-688-7269 with any questions or concerns.
Warm Regards,
OtterBox Customer Support
- Cons mentioned:Fit
Bad case design. No real protection.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Starting to hate this case. Front cover falls right off as soon as you touch the phone. Front slide off in car phone holder while driving. If phone is dropped. I doubt there will be proper protection because it is so loose. Looking for new and better case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! With that folding design of the device, the case is designed to fold with it. If you would have questions or would like some assistance from our amazing CS Team, please give us a call at 1-855-688-7269.