Customer Ratings & Reviews

Nice crew, very helpful. Knew what they were doing and got it in carefully and quickly, tested everything. Very easy process.

Crew showed up on time and completed work efficiently. Very happy with the job.

Made the right choice with this microwave the installer that came to install it was very friendly explained everything great, I recently remodeled my kitchen everything is from Best Buy’s . My Samsung refrigerator will be next.

Our installers arrived on time, we’re quick, clean, and capable. It was a pleasure to have their professional approach on the job.

Our new Samsung microwave is the roomiest microwave we’ve ever had.

Installers arrived with the wrong microwave but quickly realized it and still installed the correct one with the original time window promised.

Agent Gerard is great at what he does. He was on-time, professional and personable. My condo was built in 1978 with cheap material. The sheetrock is friable, so I thought the installation would be a challenge, but Gerard had a caddy full of nifty tools. For every problem, he had a solution. Thank you for a job well done!

I was provided with an arrival time of 3pm-7pm. They were well within that window and even called 15 prior to arrival. Juan and his helper were very professional and presented themselves in a neat and orderly manner. They cleaned up their mess from the install and went above and beyond to clean the floor under my gas range after moving it to access underneath my cabinets. The best home install experience that I’ve ever had. They definitely added confidence in their craftsmanship and overall purchase of Best Buy Total Care.

Went well. They were careful and did a great job! I would highly recommend using the installation service again.

The Best Buy technicians that installed our microwave were skilled and experienced to handle appliance installations. They were professionalism, knowledge, and ability to quickly and efficiently set up my appliances.

Awesome installation team! Very professional, courteous and knowledgeable. Explained settings and instructed how to use.

Very professional and quick easy install. I had a previous Kitchenaid microwave so it made it an easy swap for the new one. They used the same mount to install new unit. The installers were in and out in less than 20min.

My new Frigidaire microwave looks beautiful with my new Frigidaire range. The cost was perfect and it was easy on my wallet.

Love it! Great pricing, came in as given by Applliance Mgr., in Gainesville store, though 3rd party Delivery rescheduled four times...was installed to satisfaction as expected! Installers did great job.

My old microwave was old. Love the larger size on this one and the numerous keypad features. Cooks fast and evenly. I like it alot. Total Tech did a great job with delivery and installation.

The BestBuy team removed the old microwave and installed the new one quickly and efficiently. It was a great experience to work with the Geeksquad for a second time in our new place.

Been using it for months, upgraded from an older model, works like a champ

The two young men were real efficient and had my microwave installed in no time.

Finally got my microwave installed! This is the 3rd one since the last 2 were defective...it took 7 appts to get it right. Customer service kept scheduling the wrong type of appt!! I'm giving it a 5 star because the last installers and customer service rep were great. The installers actually replaced the bracket and cleaned up after themselves...plus they were friendly. And the last cs rep did a great job on follow-up and getting it scheduled right!

Best Buy installed the microwave I purchased in the store. Technically the installer was qualified. Usually installers will clean up afterwards but that wasn't the case. Also make sure you tell the installer to take the old installed one away. Usually they take away the box the item came in, but that didn't happen in my case either.