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Customer Ratings & Reviews

$399.99

Customer reviews

Rating 4.5 out of 5 stars with 440 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers highly value the product's exceptional cleaning capabilities, overall performance, and useful accompanying app. They also appreciate its long battery life, ease of use, and sleek design, along with the fantastic brush head and convenient travel case. However, some customers find the product to be pricey. There are also occasional concerns regarding the intensity resetting, charging experience, and the perceived value of the warranty.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 440 reviews
  • Pros mentioned:
    Cleaning, Overall performance

    Rated 5 out of 5 stars

    Best toothbrush on the market!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This toothbrush is by the best on the market...if you an serious about teeth and gum health...this is worth every penny..it even provides you with an app that ahows which areas of your teeth need more cleaning...this brush doesn't require scruubing, it does it all..you just gently move it around in secrions of 6 areas of you gums and teeth(it will remind you to move to different section with a beep).. I have tried many brushes and I think as humans we think we got all areas of our teeth clean, which majority of the time we even forget the gums...if you can afford this..you will not be disappointed.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Best out there

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So powerful, keeps a charge and love my traveling charging case!

    I would recommend this to a friend
  • Pros mentioned:
    App, Travel case

    Rated 4 out of 5 stars

    Sleek Design Electric Toothbrush

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent brush and super convenient. The charging puck is very secure and the carrying case definitely has a nice look to it that doesn't remind you of a cheap old toothbrush carrier or courtesy toiletries. 4 stars overall, though some improvements to the app would get the last star for sure. It's a little spotty on how it counts where you've brushed and it would be nice if there was a feature to easily go back over other areas as it only counts a given quadrant when it's its' turn. That being said, having 6 zones instead of 4 is nice. If you're like me, the app and convenience will definitely have you brushing more regularly right from the jump.

    I would recommend this to a friend
  • Pros mentioned:
    App

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. The app helps to ensure you spend enough time while brushing with feedback if you apply too much pressure.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the upgrade!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been a loyal user of the Philips Sonicare DiamondClean toothbrush for 10 years and absolutely loved it, so I was hesitant to upgrade. However, after switching to the Sonicare Prestige 9900, I can confidently say that this toothbrush has completely exceeded my expectations and transformed my daily oral care routine. The cleaning power is unmatched – my mouth has never felt this fresh and clean after brushing. It feels like a professional clean every time, leaving my teeth smooth and my gums healthy. The game-changer for me is the Bluetooth connectivity with the Sonicare app. It offers real-time feedback on my brushing technique, which I didn’t know I needed but now can’t live without. It guides me on pressure, coverage, and timing, helping me brush more effectively than ever. The app is user-friendly, and it’s amazing to see data on how well I’m taking care of my teeth. The design is sleek, just like the DiamondClean, but with even more smart features. If you’re looking for a top-tier toothbrush that will elevate your oral hygiene routine, the Sonicare Prestige 9900 is worth every penny!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Expensive but best toothbrush on the market

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best toothbrush I've ever used. Its expensive but my teeth feel cleaner than when I've tried the lower tier Sonicare models. I really like that it only has 1 button. The models with 2 buttons are confusing and hard to switch modes while brushing. I would like to see new colors. Maybe blue, green or red.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning, Overall performance

    Rated 5 out of 5 stars

    Worth the price, excellent toothbrush

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best toothbrush I’ve ever owned. Leaves your mouth feeling clean, fast charge and easy to connect to app to get all data. Worth the price

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning, Overall performance

    Rated 3 out of 5 stars

    expensive to but and operate, bad app performance

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great toothbrush, but the app needs help, and the "brush head life is too short for the price you pay for replacement brush heads. The toothbrush itself works amazing. My teeth feel clean and instead of brushing in quadrants, it has you brushing in sixths. I actually like this! So from a basic performance aspect, this brush is amazing! But.......the app is very inconsistent. I will be brushing the back of my teeth and the app does not seem to realize this. Then, after I finish brushing, it wants me to go back over the areas that I missed, but I already brushed them. To spend $300 on a toothbrush with an app that doesn't work is frustrating. So, I don't use the app anymore, even though it synchs with my Apple Health app. Lastly, the brush head only lasts about 3 months (if you brush 2 times a day). Replacement brush heads are also very expensive, so this is a bit frustrating. I believe that I can stretch the life of the brush head to 5-6 months, but it annoyingly vibrates after every brushing to tell me that I need to replace the brush head. Nothing that disturbed the cleanliness of my teeth, but it is very annoying. So, again a great toothbrush for your oral hygiene, but if you are buying for the other advantages, buy a cheaper model.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cleaning

    Rated 5 out of 5 stars

    Premium cleaning experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This toothbrush is a game changer. The SenseIQ technology really helps me find the right pressure and the midnight blue color looks very premium on my counter. My teeth feel much cleaner compared to a manual brush.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning

    Rated 5 out of 5 stars

    The best brush of your life.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sonic care for me is one of the best purchases of my life. I needed electronic toothbruah which was powerful and does a good job of making my teeth feel clean and these due the job. From the 3 vibration settings to the helpful app to the comfort of the vibration im sure i wont go back to a manual toothbrush again.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    use it everyday

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use it everyday, love the look and feel of it and the charging stand is great. works great

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning

    Rated 5 out of 5 stars

    Sonicare

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mouth feels exceptionally clean after brushing. Gums feel good also.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning

    Rated 5 out of 5 stars

    Best toothbrush on the market

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best toothbrush I've ever owned. Got it as an Xmas gift and it blows away everything else I've ever used. I had an Oral B rechargeable and it was pretty weak and eventually quit working. Then upgraded to a Waterpik Sonic 2.0. 1st one quit working after a few months. Got it exchanged under warranty and eventually the new one broke as well. The Philips is way more powerful and just does a better job. Mouth feels way cleaner afterwards.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Dentist at Home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent toothbrush. I purchased the 9700 a few years ago but it stop pairing to my phone. I saw this one on sale during the holiday season and did not hesitate to purchase. I look forward to using it.

    I would recommend this to a friend
  • Pros mentioned:
    App, Cleaning

    Rated 5 out of 5 stars

    Nice Brush

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice brush, really like the app as it tells me how much I've clean in front and in the back of my teeth. My mouth feels alot cleaner everytime I'm done brushing.

    I would recommend this to a friend
  • Cons mentioned:
    Intensity

    Rated 5 out of 5 stars

    A polished product that lives up to the hype

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this product when my old Sonicare Diamond started to get really loud and just didn't brush as well anymore. Unboxing it was a treat. The packaging, the handle, brushes and charging case all looked really good. The app worked well with the brush and I was loving it. I particularly loved the tongue brush that came with the box. After about three months, the toothbrush went from a nice quiet buzz to extremely loud and the brush function just wasn't doing it's job. I thought, oh no! Not again. So, I contacted Philips through the app and was given the phone number to contact them. The support centre for Australia were extremely good. They asked me a series of questions about the toothbrush and what was happening and assessed that I needed a replacement handle which they organised very quickly. I've had the replacement for about two months and it's going well. The toothbrush is awesome and does what it says it will do. My gums feel healthy, my teeth look whiter and I'm pretty happy in general with the product. I also trust Philips to replace the handle should anything go wrong again. Fingers crossed.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Travel case

    Rated 5 out of 5 stars

    You get what you pay for

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is high tech. I love the information you can get from the app and how it syncs your brushing to the app and gives you feedback. I also love how the battery is rechargable and has a wireless charging stand it sits on. It's awesome for traveling as well, it has its own protective case. Yes it's expensive but if you invest in keeping your teeth healthy it's a great purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get what you pay for

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using cheap electric toothbrushes for my whole life and decided to try the Sonicare 9900 Prestige. The quality of the device is incomparable to my old toothbrush. Everything from the materials used to the action of the mechanical components feels premium. I feel like I use significantly less effort when brushing now and achieve better results than I did with my old toothbrushes. The app integration wasn't a selling point for me, and I haven't set it up yet. I would definitely recommend trying it out, especially if you can catch a good sale like I did.

    I would recommend this to a friend
  • Pros mentioned:
    Travel case

    Rated 5 out of 5 stars

    Bugatti of Tooth Brushes

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s expensive but i can justify it for something that i use twice a day everyday. I grabbed this model for the easy charge travel case, because I travel 24/7. Great product slim design works amazing.

    I would recommend this to a friend
  • Pros mentioned:
    App

    Rated 5 out of 5 stars

    Excellent tooth Brush

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Toothbrush, while crazy expensive is a really good one; however, i had issues with my first one that i had to return in less than 3 weeks. Hopefully that was a fluke and this one will actually be error free. Overall, the cleaning capabilities of it far surpass most regular electric tooth brushes and the app makes me feel like i should actually go through the entire 3 minutes.

    I would recommend this to a friend