Black Friday is hereShop new DoorbustersShop now

Main Content

Customer Ratings & Reviews

Your price for this item is $189.99
Clearance
The comparable value price is $249.99

Customer reviews

Rating 4.4 out of 5 stars with 2670 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.6 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers are enthusiastic about the 50" Class LED 4K UHD Smart Xumo TV's picture quality, ease of use, and affordable price. Many find the setup simple and are pleased with the color and reception, as well as the TV's size and weight. However, some customers have reported issues with internet connectivity, the operating system, and the remote control. A few also mentioned concerns about app support and reliability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 2,670 reviews
  • Pros mentioned:
    Picture quality

    Rated 2 out of 5 stars

    Sad @ wifi and apps freezing but great pic. 2/10

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As just a TV and in terms of picture quality and volume, it was Great and the price was ridiculously awesome! For cable or an input TV, on a huge budget, it's perfect! HOWEVER in terms of an actual Smart TV, probably the WORST I've ever had to deal with... Wifi was constantly dropped and the apps were constantly freezing. If you go through the settings and look up power setttings (or something like that), it gives you a reset option and that helped, twice, (after already having to do the factory reset before which DIDN'T help). But then, this last time, it won't open any of the apps anymore, as in actually go into whatever show or movie you're trying to watch on Amazon, Netflix or Disney. Sad because I was really liking it and the voice feature was cool too but how often am I supposed to keep resetting it and hoping it works..? Bought it for my 78 yr old mother and she couldn't watch it unless I was there to trouble shoot it for her, EVERY SINGLE TIME we turned it on. At this point, too many hours lost and not trying to keep doing this. Sorry, Pioneer... I tried. Gonna go trade it in for another LG.

    No, I would not recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Hello AngelB,

      Thank you for the feedback. We do apologize if the quality of the product did not meet your expectation and if the TV constantly freezes. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you the # is 888-237-8289.

      Pioneer Support,
      Renee
      https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Easy set up and installed

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV works well where I put it in the bedroom mounted it to the wall love it pictures clear instructions are easy plug in and go

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    New Pioneer 50" XUMO TV UHD 4K- an outstanding TV!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding large high resolution display is a joy to watch! Set-up was super-simple, we were up and running in a very short time. Love the 'Favorites' feature; your favorite shows are automatically organized for convenience. Unbelievable product for the price, well done PIONEER and BEST BUY!!

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for your wonderful feedback! We're delighted to hear that you're enjoying the high-resolution display and the convenience of the 'Favorites' feature on your Pioneer 50" Class LED 4K UHD Smart Xumo TV. It's great to know that the setup was quick and easy for you.

      If you ever have any questions or need assistance, please don't hesitate to reach out to our customer support team. We're here to help and ensure you continue to have a fantastic experience with your TV.

      Thank you for choosing Pioneer and Best Buy! -Rolf | Pioneer Support https://www.bestbuy.com/site/pioneer-50-class-led-4k-uhd-smart-xumo-tv/6543648.p?skuId=6543648 BBY-ExBrand_Best_Buy_Pioneer

  • Rated 4 out of 5 stars

    Hiding gem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for gaming amazing sound and color I have a PlayStation and the picture is incredible

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Hi YveA, thank you for your review! We’re excited to hear that the Pioneer 50" Class LED 4K UHD Smart Xumo TV delivers amazing sound, vibrant color, and an incredible picture for your PlayStation gaming. Patricia | Pioneer Support BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Pioneer makes tv’s? I didn’t ever think it.

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Surprisingly nice tv for 200 bucks. It looks nice it sounds decent its weight is light and the tv it replaced is not missed. :)

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Happy Customer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase in 2023 beautiful picture still no problems only have to replace the remote from.being dropped continuously but I recommend a remote cover for protection

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thanks, KimberlyB! We're glad you're still enjoying the beautiful picture. Great tip on the remote cover—definitely a smart move!

      — Shiela | Pioneer Support BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great option!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV is perfect. It came with all the apps I need but it doesn’t have an Application Store and you can’t download anything. Overall, it’s great and I love it!!

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for your review, MiguelAcosta02! We're glad to hear that you find the Pioneer 50" Class LED 4K UHD Smart Xumo TV to be perfect and that it came with all the apps you need. We understand that not having an Application Store can be a limitation, but we're happy to know that you still love the TV overall. If you have any further feedback or need assistance, feel free to reach out. Enjoy your new TV! Ed | Pioneer Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 BBY-ExBrand_Best_Buy_Pioneer

  • Rated 5 out of 5 stars

    Excellent picture all the apps,xumo tv movies show

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent picture and tons of free apps and all the best apps Disney paramount hbo Amazon all the apps. Tons of free movies shows on xumo

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Hi there, thank you for sharing your experience! We're thrilled you’re enjoying the excellent picture quality and the wide range of apps and free content on Xumo TV. Sounds like you’re making the most of all those streaming options!
      - Shiela | Pioneer Support BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Good election

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good quality and super easy to get online Easy cake lol

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great, affordable tv

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice picture, easy set up, good sound, plenty of ports. Very happy with this purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New to

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly delivering was on point. Set up was simple enough and the picture is perfect.

    I would recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 4 out of 5 stars

    Good

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a good tv for a good price my only complaint is really the remote. Constantly breaks apart whenever it falls

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for your feedback. I'm glad to hear that you find the Pioneer 50" Class LED 4K UHD Smart Xumo TV to be a good value for the price. I'm sorry to hear about the issues with the remote. We understand how frustrating it can be when the remote breaks apart easily.

      If you need a replacement remote or have any other concerns, please feel free to reach out. We're here to help! BBY-ExBrand_Best_Buy_Pioneer

  • Rated 5 out of 5 stars

    Good value

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this brand for many years, I bought one last year and decided to get another one.

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Hi Mommynow, thank you for your review! We’re thrilled to hear you’ve trusted the Pioneer brand for many years and that the 50" Class LED 4K UHD Smart Xumo TV was such a great addition to your home. It’s wonderful to know you loved your first purchase so much that you decided to get another one. We truly appreciate your loyalty and support! Patricia | Pioneer Support BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    50" Pioneer

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly enjoying the TV very much. The clarity and sound is amazing. I don't even use my speaker when I clean anymore, I just use my TV. Light and easy to mount :) My only con is that it doesn't have capability to download Crunchyroll which could be a licensing issue but it gets every other streaming app from what I saw.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Tv review

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely great service and better product no tv would be better

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thanks, Kyle! That’s high praise—awesome to hear both the service and the TV exceeded your expectations!

      — Shiela | Pioneer Support BBY-ExBrand_Best_Buy_Pioneer

  • Rated 5 out of 5 stars

    Television

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good tv for the price. Sound quality could be a bit better but overall happy with purchase.

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Hello ShelbyG. Thank you for sharing your feedback. We’re happy to know you’re satisfied with your TV purchase and appreciate your honest thoughts on the sound quality. We strive to deliver products that offer great value and your input helps us improve even further.
      Keith | Pioneer Support BBY-ExBrand_Best_Buy_Pioneer

  • Rated 5 out of 5 stars

    40 Inch Tb

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing quality, great price would highly recommend makes a great Christmas gift

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Hi WhitneyK, thank you for your review! We’re thrilled to hear that the Pioneer 50" Class LED 4K UHD Smart Xumo TV impressed you with its amazing quality and great price. It’s wonderful to know you’d recommend it and even consider it as a Christmas gift. We truly appreciate you choosing Pioneer! Patricia | Pioneer Support BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great tv, great size

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the tv! I got this tv before the holidays and I have zero complaints about it! Easy set-up and the picture is clear and just big enough for the space. I also got it at an exceptional deal when I bought it.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Impressive Pioneer TV

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am pleasantly surprised of the quality of this Pioneer Xumo TV. I honestly think that it's picture is as good as my 65" Samsung. My only regret is not buying the larger screen size. I've let my friends and family know how good they are, in case they're thinking of buying a TV Highly recommended....you can't go wrong with the price either.

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Hi RPro! Thank you for your positive feedback on the Pioneer - 50" Class LED 4K UHD Smart Xumo TV. We’re delighted to hear that you’re pleasantly surprised by the quality and that you find the picture as good as your 65" Samsung. It’s great to know that you’ve recommended our TV to your friends and family. |Angelica| Pioneer Support| https://www.bestbuy.com/site/pioneer-50-class-led-4k-uhd-smart-xumo-tv/6543648.p?skuId=6543648 BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    perfect

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very vivid i like the colors on the tv and the quality is very nice, pretty thin except for the back bottom part of the tv, and it runs perfectly with my ps5

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for your feedback, Faygo! We're thrilled to hear that you love the vivid colors and quality of the Pioneer 50" Class LED 4K UHD Smart Xumo TV. It's great to know that it works perfectly with your PS5. We appreciate your input on the design as well. Enjoy your TV! Jeth | Pioneer Support. BBY-ExBrand_Best_Buy_Pioneer

Sponsored