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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 2774 reviews

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Rating by feature

  • Picture Quality

    Rating 4.6 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers admire the 50" Class LED 4K UHD Smart Xumo TV for its excellent picture quality, ease of use, and affordable price. Many also appreciate its ideal size, simple setup, and good color. However, some customers have reported issues with internet connectivity, the operating system, and the remote control. Additionally, a few users have expressed concerns about app support and overall reliability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 2,774 reviews
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    New Pioneer 50" XUMO TV UHD 4K- an outstanding TV!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding large high resolution display is a joy to watch! Set-up was super-simple, we were up and running in a very short time. Love the 'Favorites' feature; your favorite shows are automatically organized for convenience. Unbelievable product for the price, well done PIONEER and BEST BUY!!

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for your wonderful feedback! We're delighted to hear that you're enjoying the high-resolution display and the convenience of the 'Favorites' feature on your Pioneer 50" Class LED 4K UHD Smart Xumo TV. It's great to know that the setup was quick and easy for you.

      If you ever have any questions or need assistance, please don't hesitate to reach out to our customer support team. We're here to help and ensure you continue to have a fantastic experience with your TV.

      Thank you for choosing Pioneer and Best Buy! -Rolf | Pioneer Support https://www.bestbuy.com/site/pioneer-50-class-led-4k-uhd-smart-xumo-tv/6543648.p?skuId=6543648 BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    I love this tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the quality and the color and the sound from this tv.

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you so much for sharing your experience, SamuelN! We're thrilled to hear that you're enjoying the vibrant picture quality, rich colors, and immersive sound of your Pioneer 50" Smart Xumo TV. Your feedback truly brightens our day and inspires us to keep delivering great entertainment experiences.Jeth| Pioneer Support. BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great, affordable tv

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice picture, easy set up, good sound, plenty of ports. Very happy with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Good election

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good quality and super easy to get online Easy cake lol

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    The 4k and Dolby sound is incredible for the price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    4K TV for the best price. We love watching movies and sports.

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Hi Sean, appreciate the love! It’s awesome to hear your Pioneer TV is delivering that cinematic and game-day experience without breaking the bank. Enjoy every moment!
      - Shiela | Pioneer Support BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Love the TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My tv works great, I bought it used and haven’t had any problems.

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for sharing your experience. We’re glad to hear that your TV is working great, even as a used purchase. It’s always rewarding to know our products continue to perform reliably and meet expectations. We appreciate your feedback and support. Keith | Pioneer Support BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Happy Customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase in 2023 beautiful picture still no problems only have to replace the remote from.being dropped continuously but I recommend a remote cover for protection

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thanks, KimberlyB! We're glad you're still enjoying the beautiful picture. Great tip on the remote cover—definitely a smart move!

      — Shiela | Pioneer Support BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great option!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV is perfect. It came with all the apps I need but it doesn’t have an Application Store and you can’t download anything. Overall, it’s great and I love it!!

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for your review, MiguelAcosta02! We're glad to hear that you find the Pioneer 50" Class LED 4K UHD Smart Xumo TV to be perfect and that it came with all the apps you need. We understand that not having an Application Store can be a limitation, but we're happy to know that you still love the TV overall. If you have any further feedback or need assistance, feel free to reach out. Enjoy your new TV! Ed | Pioneer Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    50" Pioneer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly enjoying the TV very much. The clarity and sound is amazing. I don't even use my speaker when I clean anymore, I just use my TV. Light and easy to mount :) My only con is that it doesn't have capability to download Crunchyroll which could be a licensing issue but it gets every other streaming app from what I saw.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pioneer TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice clear tv and good for gaming also good movie sound

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Impressive Pioneer TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am pleasantly surprised of the quality of this Pioneer Xumo TV. I honestly think that it's picture is as good as my 65" Samsung. My only regret is not buying the larger screen size. I've let my friends and family know how good they are, in case they're thinking of buying a TV Highly recommended....you can't go wrong with the price either.

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Hi RPro! Thank you for your positive feedback on the Pioneer - 50" Class LED 4K UHD Smart Xumo TV. We’re delighted to hear that you’re pleasantly surprised by the quality and that you find the picture as good as your 65" Samsung. It’s great to know that you’ve recommended our TV to your friends and family. |Angelica| Pioneer Support| https://www.bestbuy.com/site/pioneer-50-class-led-4k-uhd-smart-xumo-tv/6543648.p?skuId=6543648 BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    A Fantastic Television

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this television because my old television died. I can't be more pleased with my new television I've discovered new features that I never knew existed with an amazing number of free channels..that's right..free..no strings attached. The quality of this television is crystal clear and i love it. I have recommended this particular television to my friends and family so that they can experience it also.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great picture

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture and very easy to set up I am so happy I chose the right TV.

    I would recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a good tv for a good price my only complaint is really the remote. Constantly breaks apart whenever it falls

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for your feedback. I'm glad to hear that you find the Pioneer 50" Class LED 4K UHD Smart Xumo TV to be a good value for the price. I'm sorry to hear about the issues with the remote. We understand how frustrating it can be when the remote breaks apart easily.

      If you need a replacement remote or have any other concerns, please feel free to reach out. We're here to help! BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Amazing picture quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pioneer has truly made a comeback from The 1980’s and 90’s. This amazing smart TV is light, clear, and crystal clear picture quality! Great bang for your buck,

    I would recommend this to a friend
    • Brand response from Pioneer Electronics Team
      Posted .

      For support on the Pioneer LED, please use support information is listed below.

      888-287-7658
      www.usca.pioneer-tv.com PUSATechAnswers

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Pioneer tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great the picture show perfect, easy to work a great buy I will definitely recommend this item.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great tv, great size

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the tv! I got this tv before the holidays and I have zero complaints about it! Easy set-up and the picture is clear and just big enough for the space. I also got it at an exceptional deal when I bought it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is awesome. Had it for a few weeks, good picture and easy controls.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It’s good, but not great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv is just ok, have a few issues with it turning on if it’s been left off for a long period of time. (About a month or so)

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for sharing your experience with the Pioneer 50" Class LED 4K UHD Smart Xumo TV! We truly appreciate your feedback and are glad to hear your thoughts. Your input helps us continue improving and delivering great entertainment solutions, and we’re happy you took the time to let us know. Enjoy your viewing experience, and please feel free to share more insights anytime! Jeth| Pioneer Support. BBY-ExBrand_Best_Buy_Pioneer

  • Rated 4 out of 5 stars

    Good TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good TV with great sound and color. Not major fan of interface. So I use Apple TV on it

    I would recommend this to a friend
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