Customer Ratings & Reviews

Orders for delivery arrived fine but my instore pickup orders was a bit frustrating to say the least. I was told someone had already picked up my orders… pretty sure dude was trying to jack my orders. After getting a manager involved i was able to leave with the product. Bag secured!!

Wonderful product I love the promo, didn’t get any good hits until the 5th one though

Was able to get two online for msrp. Love Best Buy!!!

Nice box to store cards and even got a couple of good pulls out of it. I know this is moreso intended for the TCG as a whole, but personally I would've liked to see more booster packs instead of a pack of energy cards and whatnot, but that's more of a me problem, I just like getting cool cards. If you able to get lucky and beat the scalpers to one, it's definitely worth it.

Great selection of goodies for anyone who plays the tcg along with a good value per pack even if you only want to open the packs.

Its so nice to finally find this product and not have to pay double the price . Great product

Do not open this box. Hit rates are trash. Almost non existent

Tough pull rates but fun to open. Keep checking you local Best Buy’s.

Pre-ordered 2 and in good condition (: got a few pulls (espeon ex, slow king master ball, umbreon pokeball and umbreon ex) just needed the umbreob full art AHHH haha one day …

Enough packs to have fun with, with cute Evee sleeves!

Was able to get mine in good condition and at msrp. Thankfully best buy employees were the best. Best of luck to my pulls

Purchased this at midnight on release date and I must say, the wait was worth it! Upon opening the box it had a great presentation, accessories, and overall packs were 10/10. As a returning collector this was such a great set to start again with, although it is tough to get cards now a days.. Best buy has always come through and offered to give everyone a chance! Highly recommend this product for all ages/collectors and players.

Got some good pulls, box was in decent shape if I was to want to keep it sealed other than a corner.

Loved the promo! Didn’t get any good hits but was fun to open!

Love the packaging, cards and the price! Since the pull rates are so hard, I'm guessing the hits are going to be running a good price.

The chase cards are beautiful, however the pull rate to get anything of value is horrible. If you just love Pokemon and love to collect the cards definitely worth buying. I received my item in perfect condition!!

This is one hard box to get but its such a great product

This item could not be delivered by UPS after it was stolen/damaged by either the Best Buy distribution center in Stuart, Florida or the UPS Center in either Orlando/Daytona Beach, Florida. When I spoke to Best Buy customer service to remedy the situation, I was told by both the representative and the supervisor that nothing can be done. Instead of fixing this issue, Best Buy decided that I would only receive a refund and hope to purchase this item when it becomes available again. As everyone is aware to include the Best Buy warning saying "high volume item", I doubt I can just reorder this. I have wasted my time as a valuable customer for over 25 years. I would not TRUST any shipment from Best Buy going forward unless a member at Best Buy would reach out to me and remedy this with my own solution I told the representatives. That solution: do not cancel my order, and when stock becomes available, re-ship me the product I paid for. Instead, Best Buy wants me to do the leg work but I will never know the truth of what happened. At the end of the conversation (which lasted 1+ hours), I was told that an expert team may do that but it may not be guaranteed. That means "no". This shameful consumer purchase will be reported to both the BBB and the CFPB for unfair/deceptive consumer practices. I am close to filing a local police report in Daytona Beach as this item was most likely NOT damaged, but pilfered in hopes to obtain the items inside. This is a disgraceful by either Best Buy and UPS for the transport of the item, and for Best Buy to ignore my issue with "best of luck". Until then, no more purchases or recommendations for Best Buy. See images below for the conversation.

Managed to snag a total of 14 from Best Buy, great set! Only downside is this first print run seems to have a really low QC, all of my promos have some level of whitening on the corners, and a lot of the cards do too. Hope the next print run is of better quality.

Manage to beat the bots once. Still would have rather made this an in-store only item with purchase limits, online drops do not help anyone other than the scalpers/bots.