Customer Ratings & Reviews

It was cool that the guy who takes care of the of the trading cards section got there early on drop they.. and had it instock!

Beyond excited to be able to get one of these boxes. Had to get up early but totally worth it!

Loved my cards would love a gift card too but more

I came a day before to ask about the stock of this item. The highland store would not tell me. I waited 2 hours to e day of release and I was 5th in line only to be said they had 1 stock. I asked if they could do an online purchase and they said yes, then it was cancelled. I then talked to online support who said that the store manager would call me back to make the purchase again which they did not. Worst customer experience and service ever

Dont order online from best buy product was not shipped in a box. Came in a brown bag with no protective packaging.

The contents of the set are a perfect collection of items for someone into pokemon cards. The biggest problem is people trying to get around the system to try and buy as many as possible and resell at an extremely inflated price. If you can find one for normal retail price its great.

I waited in line to get the spc but by the time it my turn it out of stock. Find out from a friend best buy plus and total membership can order in store so I ordered the spc and it going to ship to my home on june 6 but look like it shiping soon to me by end of may. This one time I’m glad I got the membership for this in store drop order.

Horrible hit rates, but the promo is cute. Please do not buy it in the aftermarket, wait for it to drop and help reduce the aftermarket demand

Very cool product box was not damaged and had everything in the box that it should sucks its hard to get one in store

Very nice had great cards and had a lot of fun opening

best ever cards set. i’m still chasing the umbreon .

Only ever managed to get my hands on one of these. Was hoping for two, but I'll settle cause the promo is amazing

Terrible pull rates, but a cool promo and fun accessories

The Chase paid off big time... This was a great product and at a great price

Super cool product with cool cards. Only wish I got the crazy Umbreon

Good condition. No packs missing. - nice and organized

Hello, it has now been over three months since I placed my order online (payment was processed immediately), and I still have not received the product. In that time, I have called customer service more than 10 times, and the experience has been nothing short of appalling. Not a single agent has been willing or able to assist me. Several agents hung up on me after pretending to “look into it,” and others made false promises—claiming they would email me with updates or have a supervisor contact me directly. None of those promises were ever kept. At this point, I am left with no product, no refund, and no accountability from this company. This is unacceptable and feels like outright fraud. I have lost complete trust in this business. If my issue is not resolved immediately, I will have no choice but to escalate further through formal complaints and consumer protection channels. Customers deserve honesty, respect, and basic reliability—this company has shown me none of these.

Not happy. I ordered 3 prismatic spc in store and all 3 got cancelled. Not sure why. This is my first negative experience with Best Buy

Bestbuy has the best price to get the Prismatic Super Premium Collection and theyre super fair with the stock making sure everyone only gets 1.

One of the few stores that sells are retail and does not increase the price. Thank you. Can you guys do something about bots buying up online stock?