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Customer reviews

Rating 4.6 out of 5 stars with 235 reviews

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91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 235 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Speaker install for 2016 Corvette Stingray

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Speakers were fantastic, added two extra speakers, JBL GX 963, IN 6X9 SPEAKER BOXES. Now, instead of the stock Bose 10 speakers that come stock from the factory, I now have a total of 13 speakers, including the sub box. ALL equipment installed were from KICKER, JBL, PIONEER, ALPINE, AND KENWOOD. I have used all these products before with no problems. They fit in my corvette without any problems with the removable sun roof. The car sounds unbelievable, better the I could have imagined. Anyone wanting to install and upgrade their Corvette by using these products will not be disappointed, and you can still remove the back speakers and fit your golf clubs in the rear with no problems. Brian, the installer, will not let you down.

    I would recommend this to a friend
  • Pros mentioned:
    Installation ease

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed my speakers quicker than I thought they would, had everything hooked up correctly and working perfectly

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Many features - Hard to learn - constant MANUAL

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GOOD RADIO WITH MANY FEATURES. Maybe too many features for older person. Features work well, but blue tooth is cumberson to use, but easy to set up. Best to have few contacts set up, rather than attempt to use radio contacts with button select..

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Poor leadership from corporate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I scheduled my appointment online in advance. I still needed to select and purchase my speakers, so I went to the store many hours before my appointment. The store was woefully under- staffed. I went to the car audio section where I stood in front of a wall of speakers with that "please help me look" for 10 minutes (I clocked it), until it was obvious the staff was stretched much too thin. I chased down somebody who was polite and helpful and doing her best, but clearly being pulled in 12 different directions. This wasn't on a Saturday before Christmas...this was a Wednesday morning. The store was practically empty, but there were only a handful of staff covering a full size store in the middle of a major city. She brings me to the installer, who is busy installing somebody else's stuff, and tells me he is the only person working who knows anything about speakers. He was polite, professional and responsive, but overworked and under-supported. I left my vehicle, said they could have it all day, and that he could pick any speaker he thought appropriate, and that would be fine. I left, and came back right before the installation center was supposed to close. They hadn't even started on mine, because they were so short staffed. He apologized profusely and worked as fast as he could. They stayed late, got it done, and gave me a deep discount for my trouble. Then a week later I discovered the interior passenger door handle doesn't work. I have to open my wife's door from the outside. I took my car to the dealership, and the problem was easy to fix, but cost more than the speakers and installation. I hesitated to even write this review because I'm afraid Best Buy is going to take it out on the store staff. They might be the ones who litterally made the mistake, but they're not to blame. They are victims of a company that knowingly understaffs it's stores and overworks it's employees to the point where they must rush and make mistakes just to keep their head above water. I have no beef with the polite and professional associates who did everything they could to help me....but I have a big problem with the corporate bureaucrat in Minnesota who put those hard working front-line employees in the position to fail. Terrible leadership Best Buy...and you owe me $139 for an hour of labor at the dealership, and another $30 for my Lyft fares to and from. For what it's worth, the speakers sound great.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Quick and perfect installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just had a pair of speakers installed in my Porsche Boxster, The installation took less than 45 minutes and they sound fantastic. Also, the technician left everything perfectly clean and neat, with no stray wire pieces.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Audio Install Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just a quick shout out to the install guys in car audio! The product recommendation for JBL speakers for my truck couldn't have been more right on! The quality of the install was top notch and after the speakers were installed it turns out I really didn't need an amp for the sound volume I was looking for! Money saved! Thanks again to Pat for his great knowledge of the products and James for the fantastic install quality - I wouldn't let anyone else touch my vehicles! AND an additional shout out to Angie in customer service for helping with the amp credit and return! Excellent customer service and I would buy something just to exchange it with customer service like you provided!

    I would recommend this to a friend
  • Pros mentioned:
    Installation ease

    Rated 5 out of 5 stars

    Hassle Free Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not have been easier. I had a new receiver and two pairs of speakers installed in my Jeep. I was able to schedule the install at my convenience and it was ready, on time, as promised.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeksquad did a fine job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a retro 2002 T-bird that I had the a new Pioneer Head Unit with Navigation and Sirius Installed with JBL coaxial speakers.. Geeksquad associate also wired the steering wheel controls to the Pioneer NEX 5201.. Everything is working flawlessly and looks stock other than it's a 5.5" video screen in the middle of a 2002 car... Modern day technology and features in an older end-of-life crisis mobile.. It's only been a couple weeks since the install and I hope it lasts a long long time.. I did get the 4 year extended warrantee on the Head unit and speakers..

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great for basic music

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After reading the reviews, I decided to purchase these audio speakers. The sound is good and the quality is too, especially for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Installation ease

    Rated 5 out of 5 stars

    Awesome service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went in meet the installation lady and we got started right away! The job was fast and great! Will most likely come back to this best buy for services

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Install of kicker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound and install of kicker was done great and time I waited wasn't to long to wait and the job was good kicker great speakers

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great installer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My vehicle was done in a timely manner and looked great. The installer went over every detail of my head unit with me before I left.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Install pros

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys know their stuff. The install was fast and flawless and at an attractive price. Love the new sound in my pickup

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound great, installation easy and quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The speakers were a gift from my son. They sound great, and the installation was done on time in just 15 - 20 minutes.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Helpful staff and timely

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The staff pointed me in the direction of the speakers that were in my budget and sound great. They said it would take an hour and it did.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't have the tech run any new wires for the speakers from the deck but he was really quick about the install and it sounds great.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Job Well Done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation of the Pioneer radio in my Nissan auto was professionally done and the system sounds superb!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great speaker to accommodate my factory system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These speakers took my factory sound system to a level that was way better than the factory speakers

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Not that happy with the install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was able to get an appointment for my truck to be able to have a better radio than the standard model that's in it with an AUX and other items. The install for that went well, but the tweeters were never hooked up along with the Amp and was just placed on the basic bypass. It still works though.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi there. Thanks for sharing this with us! I'm sorry that the install wasn't fully completed correctly. If everything is working as it should, that's awesome! If not, please get in contact with your local Best Buy and we'll see what we can do about working on the truck again. You can find information about your local store at www.bestbuy.com/storelocator.

  • Rated 5 out of 5 stars

    They do good work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound system in my "new" used car was all messed up by some teenager who owned it before. They were able to fix it and make it work. It took them about 2 hours to completely rewire my Jeep Wrangler. The only problem I had was that they did not give me back the box, the instructions, or the remote for the sound system. Other than that issue I would gladly use It again.

    I would recommend this to a friend
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