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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 13371 reviews

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Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance, portability, and speed of the service. Reviewers highlight the carefulness and professionalism in handling items, noting the prevention of damage to property. Some customers mentioned concerns about installation, size, weight, and completeness. However, the positive aspects of the service appear to outweigh the negative ones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 13,371 reviews
  • Rated 5 out of 5 stars

    The Delivery Men also took the old fridge away.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The haul away team took away my old fridge and now it is gone. I was very glad that I was able to move it at a reasonable price. The take away guys did a great job of taking away the old fridge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Let someone else do it. Don't worry, be happy.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the fact that I don't have to deal with an old appliance. Anytime I don't have to deal with something, is like a warm autumn day. Makes me feel good, right here.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    One Star for efficiency but requires extra care

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great - the delivery, not so much. I wasn't present at the time of delivery but they called me twice (before & during delivery). I told them to meet someone at the door and it was fast & efficient but it was so fast that the fridge got damaged. that's not very professional to be honest. There was more than adequate space to place the fridge and remove the old one. It's too bad it got dented which is honestly careless; this shouldn't have happened. Now this fridge has a dent reminding me of the service best buy offers. Please look at the photos and make a judgement yourselves.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is worth every penny. I had my new washer installed and the broken stinky one removed and i didn't have to lift a finger.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy take away

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Again, no sweat, I didn’t need to lift a finger. They took the old frig out, made it look very easy.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Unprofessional Haul Away Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The movers were ill prepared to move the old fridge. They tried to move the fridge out of the door that did not fit and were careless in moving the old fridge out. They left dents in the door frame and left screws lying in the road as well as the styrofoam from the packing of the new fridge. Additionally, they broke the tools used to remove the fridge doors even though they did find some tools in the end.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Would suggest so you don’t have to pay

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They hauled away my old refrigerator at no cost I was very amazed and excited and that refrigerator big big so I’m grateful they did that for me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT PERK

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great option when appliance is old or broken. Saves you time money and energy. Another great perk when purchasing from best buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dishwasher

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old dishwasher was leaking. I got a new Samsung dishwasher. Very satisfied very quiet you can't even hear running

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haul Away of Old Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new Kitchen Aid refrigerator, and the haul away of our previous refrigerator went very well. The delivery men did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly Recommend

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems. Installed new unit and hauled away old. Can't beat the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sandra's Place

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the BEST installers EVER!!! On-time, Knowledgeable, Very Professional & Friendly!!! I LOVE my stove, microwave & both Installers Stanley #4 gets a 10 rating!!! See how beautiful my appliances are? I am officially in aw.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bailey and Patrick did a great job putting together and installing my washer today. They were both very friendly and courteous. I was provided great service today. Thanks you guys!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Considerate of property during removal.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Old refrigerator removed with care, impressive courtesy and timeliness. It is a comfort to know the old appliance will be recycled appropriately.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Appliance dolly

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My appliance dolly was a great purchase. It seemed very sturdy when i used it to move our stove and dishwasher.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    My cute stove

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my stove cute and efficient.. effortless to use and I love the air fryer capabilities… oh but very sensitive if you bump into the knobs the stove turns on…. So look out

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Delivery stinks

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I paid to have the old stove hauled away. They took it outside and left on the side of the road. They told my daughter they would be back by to get it. It has been a week and the stove is still there.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    They did the thing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They moved everything in, hooked it up, and hauled away the old dryer no problems. Vent hookup needed love but no problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well worth the money to save the hassle.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentlemen were extremely professional and helpful. They removed the old fridge and helped install the new one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Old refrigerator haul away

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Old refrigerator was removed with no issues. Installers were very professional.

    I would recommend this to a friend
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