Customer Ratings & Reviews
- Model:
- PFEX63919
- |
- SKU:
- 6433908
Customer reviews
Rating 4.1 out of 5 stars with 147 reviews
(147 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.2
Rating 4.2 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers are positive about the Carbon CX's ease of use, price, and quiet operation during workouts, with many praising its straightforward assembly. However, customers are negative about the seat comfort, finding it uncomfortable for extended use, and some also expressed concerns about the resistance levels and pedal durability.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Stationary Bike
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had been searching for over a month to find that perfect bike. Like anything u need to read the reviews n let me tell you it was the best thing I did. I purchased this great quality stationary bike n couldn’t wait to start my Journey to weight loss. Since buying this bike I have dedicated myself in using this bike everyday 7 days for 45 minutes n happy to say that I’ve lost 40 pounds.
I would recommend this to a friendRated 1 out of 5 stars
Decent bike, not worth it to use with iFit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First things first, the bike itself is decent. I had no issues putting it together, and it seems solid and works smoothly. The rest of this is long-winded but it's everything I really wish I wouldn't known before purchasing: The hugely disappointing part has been trying to use it with iFit. That was a big selling point and the reason I bought it, to be able to do video classes and have the bike resistance automatically follow along. In the month I've had it, I've had a handful of issues getting the app to connect correctly to the bike to even start the workout, but eventually after a couple of tries I can usually get it working. The biggest issue, which is pretty much a deal breaker for me (if I had any choice at this point or any way to return the bike), is that the resistance level settings for all the cycling video workouts I've done so far don't seem correct. Even though the app is changing the resistance on the bike, the levels programmed do not match what should actually be happening. For instance, every video I've done so far has only had a range of 2-4 when the bike goes up to 16, including scenic rides that had some significant uphill portions. In one of the studio cycle classes the instructor says every time she's turning up the resistance, but the majority of the time the programming doesn't account for that. Also on a scale of 1-16, a max resistance of 4 is just ridiculous. Anyone familiar with spinning knows that's barely "flat road" and certainly not enough to stand up, which the instructor was doing in the class. I did some digging online (which I should have done before purchasing) and I am not the only one who's noticed this. Some people have said after searching through the highest intensity videos on iFit, the highest resistance they ever saw was 7 (out of 16). After multiple chats/calls with iFit support, I finally talked to someone who told me this was a "known issue across the board on cycling classes" and the "developers are working on it". They offered me one free month (worth a whopping $15) with no indication of when it would be fixed. When the app is connected correctly, you can manually set the resistance level but that's a huge pain and completely negates one of the biggest selling features of the bike/app. This seemed like a good, reasonably priced alternative to the more expensive bikes we all know about, but I wish I hadn't even spent $500 on it.
No, I would not recommend this to a friendBrand response from Icon Fitness Product Expert
Posted .Twigs21
Thank you for your detailed review and feedback. We are glad that you feel your bike is decent and that you didn’t have any problems putting it together. Although, we are very sorry for the difficulties and experience you have had with iFit and the resistance on your bike.
In order for iFit to work its best, we recommend an internet connection of 30 MBPS or better. We can help you troubleshoot further if necessary to make sure iFit is working well for you.
Our developers are aware of the resistance problems regarding iFit and your bike connection. They are working around the clock to make sure we get this problem solved as soon as possible. We understand how frustrating it can be when a product doesn’t work as you expect it to.
Know that we care about you and your full satisfaction with our products. Contact us at: ce@proform.com with the personal case ID number: 1-R100310, so we can look into the connection problems you are experiencing with iFit and to help you further with the resistance on your bike. We look forward to hearing from you.
Thanks! - ICON Health & Fitness
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Great value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great exercise bike for the price. Easy to assemble. Flawless bluetooth link with our tablet.
I would recommend this to a friend - Cons mentioned:Seat comfort
Rated 5 out of 5 stars
Great Bike
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the bike seat is a bit uncomfortable but need to get used to it.
I would recommend this to a friend - Cons mentioned:Resistance
Rated 3 out of 5 stars
Proform Carbon Bike Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a nice stationary bike, however, the resistance is too stiff even at the lowest level for a beginner.
I would recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .Unhappy
We’re glad you like this bike. If the resistance seems higher than you would prefer on this bike, we can look into several ways to adjust it.
First, try recalibrating your resistance system by seeing page 14 of your user manual. Remove the batteries from the console, then press and hold any button on the console for 20 seconds. Release the button and reinsert the batteries and the exercise bike will adjust to the lowest resistance level.
If you need further assistance, we can help you when you reach us at ce@ProForm.com with your case number in the subject line for attention: 1-R102922.
Thanks - ProForm
- Cons mentioned:Seat comfort
Rated 2 out of 5 stars
!!!Extremely uncomfortable seat!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot recommend this to anyone, I wouldn’t want anyone else to suffer.. I don’t even know how anyone can ride it with the stock seat more than 2 mins… Several household members tried it and every single one complained about the seat.. if you want to feel our pain, go ahead and test it yourself…
No, I would not recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .IshReleX
We’re sorry this seat has not been comfortable for you. Please make sure the seat and handlebars are adjusted to best fit your body type and size for the maximum comfort. You can also find gel seat cushions to help if you prefer.
We appreciate your feedback and will look into the seat design for any necessary adjustments as needed.
If you need any assistance, email ce@ProForm.com.
Thanks - ProForm
Rated 3 out of 5 stars
Pedal crank issues after 1 ride
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this bike so I can just work out at my house and I like the look and was good for one ride but the only reason it’s getting 3 starts it’s because the pedal crank keeps coming off, now I literally only worked out once on it since we got it yesterday, and it’s already broken… I’m going to return this and not sure if I trust getting the same bike back after this. On top of this we gotta put this back in the box and haul it down two flights of stairs in my condo building. Not happy with this purchase.
No, I would not recommend this to a friendBrand response from Icon Fitness Product Expert
Posted .Fitness167
Way to be proactive in your at-home fitness efforts! Sorry the pedal crank keeps coming off on this unit and that you felt the bike needed to be returned.
Have you reached out to our customer service yet? Let’s troubleshoot before you go through the trouble of a return, especially if you must haul it down two flights of stairs to do so. We’d like to save your back for you.
Please contact us at ce@ProForm.com with your case #1-R101075 and the details of the malfunction you are experiencing. We can see about the option of sending you any replacement parts if something is broken, or help walk you through any other issue that may be occurring. We’ve got this! Let’s get you headed back toward those fitness goals on your exercise bike.
Thanks -ProForm
Rated 5 out of 5 stars
Great bike, great price!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This bike is great, it works exactly like I wanted to without having to spend so much money for the pricier brands. The app that it syncs to is also great, they have a huge selection of classes to chose from and if you are synced up the instructors control the resistance on your bike. This helps me have a better work out! Would definitely recommend!
I would recommend this to a friend- Pros mentioned:Price
Rated 5 out of 5 stars
great bike
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great for exercise and I got it for half price so a great deal
I would recommend this to a friend - Pros mentioned:Price
Rated 5 out of 5 stars
Stationary bike
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The price was just right. One of the best bike for the price!
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Bike review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Quality and easy to use exercise bike. Great buy!
I would recommend this to a friend Rated 4 out of 5 stars
Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good machine it has its pros an cons a few things that I wish was included with the purchase was a longer subscription instead of just 30 days
I would recommend this to a friendRated 5 out of 5 stars
Carbon CX is a good value and good bike
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great bike! only nit is it should have a grip for pulse.
I would recommend this to a friendRated 5 out of 5 stars
Great bike!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have really enjoyed being able to exercises at home when it is convienent for me. I also really like the IFIT app. I’ve had the bike 2 weeks and have already seen improvement in my endurance. The bike has a fairly small footprint and is able to fit in the corner of a room and leaves you with lots of space.
I would recommend this to a friend- Cons mentioned:Seat comfort
Rated 2 out of 5 stars
Continuous errors.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Prompt delivery by Best Buy. The bike, however, different story. The seat is insanely uncomfortable and I had to recalibrate it before my first ride which was cool. Then I got sick for two weeks so I didn’t ride it. Got back on yesterday, and the machine will not adjust the resistance whatsoever. I’ve tried to recalibrate it multiple times. Nothing.
No, I would not recommend this to a friendBrand response from Icon Fitness Product Expert
Posted .Derek
Sorry to hear that you find the bike seat uncomfortable and haven’t been able to successfully recalibrate the resistance to the levels you prefer.
Please know that the seat for this bike can be easily swapped out for any bike seat that fits your personal preferences.
We would like to help you with the recalibration of your machine. Please contact us at ce@ProForm.com with your case #1-R101305 so we can give more personalized assistance.
Thanks -ProForm
Rated 4 out of 5 stars
Good Bike
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This took about an hour and a half to put together by myself. It does give you a nice workout.
I would recommend this to a friendRated 5 out of 5 stars
Simple bike that will do the job
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My parents wanted an exercise bike that was simple and not too expensive, so they picked this and they love it. They find the seat a little uncomfortable, but other than that, they use it all the time. Works great, would recommend.
I would recommend this to a friendRated 5 out of 5 stars
Happy with my purchase
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! I didn’t want to buy a crazy expensive bike, so I went with this. And it was worth every penny I spent! I love that I can connect my iPad to it and sync with the ifit app for a more engaging experience. It does come with a free one-month membership of iFit.
I would recommend this to a friendBrand response from Icon Fitness Product Expert
Posted .LaAngie
We’re so glad to hear you are enjoying your exercise bike. We love iFIT too and love the engaging experience it brings to any workout.
Feel free to contact us anytime at ce@ProForm.com if you have questions. Keep your squats low and your standards high.
Thanks -ProForm
Rated 4 out of 5 stars
Hard sit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The bike is nice but the sit is small and narrow, but I love it.
I would recommend this to a friendRated 4 out of 5 stars
Good value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wife loves it…little bulky but very sturdy…good value
I would recommend this to a friend














