Customer Ratings & Reviews

This machine is not working. Machine software and hardware has problem

Machine arrived broken. Working with Pro-Form, while helpful, has been slow. A technician was sent out and resolved the issue. The machine broke again after a couple uses and I am now waiting for resolution.

We've had it less than a month and it broke already. What a useless piece of garbage. Thankfully I have the warranty. STAY AWAY from Proform. Absolute trash product quality.

Got the Best Buy delivery and installation, squeaks very loudly and is extremely annoying. Also, the screen never turns off. I would not recommend getting from Best Buy.

After less than 1 month, item completely stopped working and it sounds like it has come apart inside. Had items professionally set up and now working with warranty to fix issues.

Looks like Pro-Form has conspired with iFit. We will build the trainer and you supply the monitor\software and the user will only have iFit programs to run and will have to buy a monthly membership to basically run a training program that should be stored on the trainer. There are no standard training programs on this trainer that a user can just jump on and run. No programs built specifically for this trainer and no programs that the user can setup and use as their own. Just iFit programs\videos that you will have to pay for eventually. Some of the programs from iFit are supposedly included as standard, no fee required to use, but none are for a trainer like the Pro-Form H14…they are for treadmills and ellipticals which are totally different motions and effort levels. What about those of us that don’t want to follow a trainer video\class…to bad, you have to watch our stuff. You can setup a manual course in iFit but only for running or cycling with only an option for time of the workout and nothing for an H14 type trainer and no options to change levels or time intervals i.e., level 8 for 30 seconds and then 1 minute at level 4 etc.. You can use manual mode on the Pro-Form but it is for time only. You can change up the intensity manually during the workout to get some kind of tabata type training, but even that you can’t save so it is available later. Also, you can’t save a routine that would keep your hear rate in a defined range. All of the above capabilities are on any treadmill or elliptical built in the last ten years. This trainer is all about selling memberships to iFit. That is great for individuals that like that but what about people that just want to jump on and do their 10 minute tabata routine or some other saved routine – no chance. Before you buy this trainer you should visit the iFit web site, I won’t even start on the cumbersome design of the iFit website, and view the routines that are available and determine if iFit has what you want to watch over and over again for a monthly fee. I searched for HIIT H14 and found nothing and certainly nothing that you can save as your own routine on the trainer itself. As far as the trainer itself goes, I kind of like it! I bought the trainer for $1599 a week ago and came on today to vent about the iFit stuff and I see it listed for $2999 – what’s up with that? Still sells for $1699 on the Pro-Form website. Best Buy delivered the H14 on time and in good condition. Took a couple of hours to put together. Seems like a few things could have been put together before shipping without increasing the size of shipping box but not a big deal. Be aware that the H14 won’t fit through your doorways. The site says 29” wide, which would fit through most residential doorways, but after the arms are installed the width is easily 32” wide and most doorways are 29” to 30” wide…so, that is a no go even if you try and angle it in. It is fairly easy to move with the wheels. PYou will have to remove at least one arm to move it between rooms. Also, it is not really that much smaller than an elliptical. It is just as wide, and tall and about 2/3rds the length. The fan is weak and made a grinding noise when it started it up, so not sure how that will hold up. The speakers are what you would expect on a trainer – pretty weak…best to use the headphone jack. The monitor is nice but the manual says to unplug the trainer when not in use to protect the monitor? You couldn’t have a power button on the console? When you plug it back in to start a workout it takes a couple of minutes to startup while it reconnects to iFit and about half the time you have to retry before it connects to wifi and the iFit site…and Its not my wifi, because I stream Amazon Prime in HD in the same room and it boots up in about 15 seconds with no problems. Also, since this is an “iFit” tablet, not an Android, you can’t install any security software on it for protection against malware etc. or stream any content from Netflix etc.. I like the flywheel design, similar to my old Sole elliptical, because it is quiet and smooth. This trainer is more of a stair climber than an elliptical and the stride is fairly high at 10”. If you are a tall person that may seem short and if you are short it may seem high\tougher and you will feel it in your thighs until you get used to it. That is another issue with the iFit videos that are not based on this type of trainer. In the videos the people are doing a warmup walk and you are doing a warmup “stair climb” and your thighs will be burning before you even start the workout especially if you are use to an elliptical. Overall, I give the physical H14 trainer about a 4.5 because it seems to be well built, smooth, and quiet but only time will tell if the quality is there. But, sadly, the lack of built in programs on the trainer similar to other trainers is a real deal breaker and I downgraded it to a 3 overall. I am at a loss as to why Pro-Form and iFit would not include default and user defined routines on the trainer itself- except to try and force sell monthly memberships. I will call Best Buy tomorrow and see if I can return this for a full refund. If not, I will use the trainer in manual mode and be frustrated with its iFit software design until I finally give up and sell it at a loss ruing the fact that I didn’t dig further on how this trainer actually works and naively assuming that all trainers have at least some basic\standard\user defined programs on the machine itself.

Don't do it. The machine was less than 2 years old when the screen just stopped working. Customer support is a joke. First year free for online membership but if you let that lapse they charge you the most expensive plan, continue to do so even after the card expired. Again, support was a joke.

The equipment was bought on 19th June 2021 delivered on 25th June broke down before the 10th of July. I am still begging and pleading with proform to repair my equipment up until now. I should have bought the bowflex. Because of poor quality and bad tech support and service stay away from this equipment and proform products please stay away.

DO NOT BUY this UNIT. The LCD touch screen will stop working after 24 months or so. Not BESTBUY issue, but they should have recall this unit.