We sincerely apologize for the mix-up with your order. It sounds like there was an unfortunate shipping error, and we’re very sorry for the inconvenience this caused.
We appreciate you taking the time to return the incorrect item, and while we understand you were hoping for an exchange, it appears the system processed a refund instead.
If you’d still like to receive the electric nail trimmer, you can place a new order at your convenience, and we’ll make sure it’s shipped correctly this time. Please don’t hesitate to reach out if we can assist further — we truly value your patience and understanding.
