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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 27 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers appreciate the Classic Premier 1-Year Subscription for its ease of use. Users find the product to be very user-friendly. In addition, customers find the subscription helpful for tracking their finances.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 27 reviews
  • Rated 3 out of 5 stars

    Great product but not perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using Quicken for years now and up until recently it has worked with all my financial institutions very well. Currently, there seems to be an issue with data being passed along by Fidelity and received by Quicken. While I believe I've found a workaround (not a 1 time thing), it is an annoyance and I won't know how my workaround will be impacted by any future fix by either company. I still like Quicken and plan on sticking with it with hopes they resolve the issue. Just thought people should know that as hard as they may try, Quicken can't quickly adapt to changes financial institutions make to the data they push out to them. My current rating reflects the current difficulty I'm having with Quicken. Previously, I've given it a higher rating. And I would still recommend it to someone who I think would be able to play with it and find workarounds like I did.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Supports Investments

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using Quicken Premier as my financial software for several years. I upgraded from the Deluxe version, since this one has better support for investments, especially when importing the data into TurboTax. Using this product makes my personal financial record keeping much easier than I could without it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Get this if you need to organize/keep track

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been buying Quicken for years and years. Wonderful way to keep track and organize finances. Particularly wonderful at tax time. I buy mine at tax time and it's usually on a great sale special this time of year.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Quicken's Got Me Hooked

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Annual subscription prices are becoming quite expensive. Although, caught a good deal at BB, which helped. Adding another year with the key code was simple and fast. Was expecting to receive a CD-ROM as the description said "physical software" and NOT "download software.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy Purchase - No Problems Extending Subscription

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item was exactly as described. Worked fine as a renewal for an existing account. Sale price was was best I could find. 1 year subscription added days to my existing subscription. UPS did not do a great job on this (but I can't blame Best Buy for this). Box with a piece of cardboard with an activation code was held up for "government agency" for several days,

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Quicken Premier

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent price. Effortless pickup. Downloaded first time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Financial Controls

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Continues to be an excellent product. Uodate was smooth.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product, yearly improvements not worth it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still a good product, though paying through the nose for a yearly subscription is onerous. Luckily Best Buy had a deal this year.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Quicken

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to order and received promptly. You need 9 more characters, really?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    First time

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time using premier as we have been on deluxe mostly since we started using in 1992. Program runs smooth but haven’t seen anything dramatic that changed but still early in using it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quicken Premier

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quicken is the only complete program for following banking, investments, and other financial information. I have been using Quicken for over 20 years. I'm not a fan of the yearly subscription service, but it does save me time and keeps me up to date on all of my finances.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Quicken software purchase to update for another yr

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to renew my Quicken software for another year. Much cheaper to buy this than to let Quicken update you. Quick and easy to buy and to activate the software for another year.

    I would recommend this to a friend
  • Pros mentioned:
    Expense tracking

    Rated 5 out of 5 stars

    Personal Accountant

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best program ever for keeping track of your money. From Expenses to investments this program can help track all money transactions.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good easy to use product.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, which is very easy to use. Good customer support as I had a connectivity problem about a month ago.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased Quicken during a Black Friday promotion, and the product itself is excellent. Unfortunately, Best Buy’s overseas customer support was extremely frustrating. FedEx delivered my package to an unknown address. When I contacted customer support, they were unhelpful and said they would attempt to locate it. After a week, they canceled and refunded my order without notifying me. When I called back and explained that I still wanted the product, I was told to repurchase it—but they refused to honor the original Black Friday price. There was no way to contact corporate, and support would not escalate the issue. Out of frustration, I emailed the CEO directly and, surprisingly, received a call back. While the issue was eventually resolved, the amount of time and energy required was unacceptable and not something I will ever get back.

    I would recommend this to a friend
  • Pros mentioned:
    Expense tracking

    Rated 5 out of 5 stars

    Great tools to manage your expance

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use for my personal expance tracking and it’s great its even shows me how much i spend vs income in bar chart

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quicken - Lifetime member, 1st time reviewer

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price for Quicken, the product is solid and not perfect but gets the job done keep me in check with my investments, bills with a quick look into my finances

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Activation was not easy!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used Quicken for years and never had any issues when registering it through Quicken when I purchased it from a big box store and not from Quicken. This time was a terribly hard process it wouldn't register at all. I even attempted to return it to my local Best Buy store but was told by the manager they wouldn't take it back since it was a subscription product. So I called Quicken and was on the phone for over an hour finally they were able to activate it for me. Needless to say next year I'll be purchasing it through Quicken.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Only option for personal Finance

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They still have to make it perfect - it still crashes at times.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best financial software on the market

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm happy with this product. I've used Quicken to track my income and expenses since 1988 and I think it's the best financial software on the market. I hate the fact that it's now a subscription software, but Best Buy had the very best price to renew my subscription.

    I would recommend this to a friend
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