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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 470 reviews

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90%
would recommend
to a friend

Customers are saying

Customers consistently note the excellent sound quality and comfortable fit of the Kraken USB headset. Many appreciate its affordability and compatibility with multiple gaming systems, while some users mention that the microphone and cord length could be improved. A few customers also point out that the headset's fit and ear cup size may not be suitable for everyone.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 470 reviews
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Simple, good headset.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this headset to hold me off while I save up for a nicer one, but it was better than I expected. It’s comfortable and high quality.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality, Usb

    Rated 4 out of 5 stars

    A good gaming headset for price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a set of headphones less then 60 dollars they sound pretty good. Pretty neutral sound profile and 30mm drivers are down side, but then if you wanted the 40MM and a more low bass profile then you can purchase the pro version. Has nice comfort for long gaming sessions, and I have a big head. Love that it is USB, but hate the Razer Synapse to configure the headphones.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality, Usb
    Cons mentioned:
    Fit, Microphone

    Rated 3 out of 5 stars

    Great sound, bad fit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been looking for a good wired headset for my PS4. These worked out well in the sense that I could hear really clearly, and could be heard clearly. In fact, they sounded better than my previous Plantronics GameCom P80 I had purchased. They do glow on the side, and that can be a little distracting if you play at night. But it's a soft glow. It's negligible. The only issue with sound is that when the cord rubs against your shirt, you can hear it through the headphones. It's easy to ignore if there is sound playing. The microphone doesn't remove, or automute. But it can be moved up and out of the way if you're not using chat. They connect through USB so my PS4 recognized it right away. They don't do (virtual) surround sound, only stereo for PS4. My main reason for returning them, was that they fit pretty tight on my head. It doesn't help that I wear glasses and caused them to dig into my head. If it wasn't for that, they could easily be worn for somewhat long periods without too many issues. But glasses users beware. Good - Sound quality. Ease of use. Style. Cord length. Bad - Tight fit. Troublesome if you wear glasses. Glow can be annoying if you're playing a dark game in a dark room.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Price, Sound quality

    Rated 4 out of 5 stars

    Overall great headset!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headset that can be used with XboxOne, PS4 and PC. Sound is crisp and earphones are comfortable. Great price too!!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great sound for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is probably the best headset I've ever owned, and at only 60$ a great value for a gaming headset the sound quality is spectacular compared to my stock speakers on my laptop I have yet to use the mic but if the sound quality is any indicator that should also be a good quality mic. Also I liked the fact it does have led lighting on the side but unable to customize lights which is ok for the price of this set. I would highly recommend this if you are wanting to upgrade to a higher quality for sound and recording games as it is comfortable to wear and gives a great experience with surround sound.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality, Usb
    Cons mentioned:
    Cord length, Ear cup size

    Rated 5 out of 5 stars

    Good quality headset for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a nice headset for the price. If you want a wired option, you can't do much better in 2016 than this. The sound is excellent, as is the mic pic up. The USB connection makes setup a breeze. It's plug and play ready out of the box. The only minor quibbles are that the cord should be a bit longer and that the ear cups should be a little bigger. All in all, a great wired headset!

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility, Sound quality

    Rated 4 out of 5 stars

    Interesting change

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Normally, I steer away from USB headsets. I have been a fan, and have been using Razer Kraken analog headsets for quite a while now. I picked this up because I was in need of a new one, and for being USB it is actually amazing sound quality. Not to mention, I only had to buy one headset, as it is also compatible with PS4

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Best headset possible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headset for gaming. I try to stay with the Razr brand for most gaming purchases as it is exceptionally durable and high quality. It has sound quality that can fully immerse you into whatever you are using it for. My only complaint an reason for 4 stars is that since it fully covers the ears in an emergency you will not be able to hear anyone yelling for you.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Price, Sound quality

    Rated 5 out of 5 stars

    Excellent headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable, clear sound, good price. Can wear for hours without discomfort.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Volume control

    Rated 4 out of 5 stars

    Great sound quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is very good and it is comfortable to wear. the only thing I miss on it is a volume control, but it's not a big deal since you can control the volume with the settings in games or other media. It just makes it a little inconvenient. This is the analog model and not the digital. I believe the digital has a volume control and it is also 1/3 higher in price.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great Headset for the Price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I debated for quite a while on purchasing a new headset and had been holding off due to their cost, so when this headset went on sale I decided to give them a shot. I have not been disappointed in the least. The sound quality and surround calibration are very good which made them a great value. The earpiece material is a soft leatherette and is very comfortable, however, the one con I have found is that the recesses are not very deep and my ears begin to get sore after an extended gaming session. By the time that occurs, though, its' usually time for me to get up and do something constructive. I would have no qualms about making this purchase again.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headphone/microphone combo for gaming!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a second set of headphones with microphone to record some gaming with friends. These are better than the more costly ones I already had- better sound, more comfortable, better mic system. I've reserved my old ones for friends and claimed this for my sole use. Great find!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Granddaughter loves it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Granddaughter plays some online games with her friends and she thinks this set up is great. The only problem is that when she has the headphones on, she cannot hear me. (Or as she says.)

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Good quality sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my teenage daughter. She tends to be rough on earwear. This headset is durable and gives her good quality sound. Plus she likes how they look.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Great sound, but...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset is very comfortable (even with glasses) and has great sound output quality, but the microphone capture quality is quite poor for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great for hours of game play.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice mid level price head set. The soft ear cups make it very comfortable for long gaming sessions. The sound quality is very nice. I would definitely recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort
    Cons mentioned:
    Volume control

    Rated 3 out of 5 stars

    Not too bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was received these as a Valentines Day gift and liked the look of them right away. When I plugged them in to my Mac I was disappointed with the way i was heard on vent with them. When I plugged them into my new gaming PC they seemed to work better and others could hear me much clearer. However these headphones do Not have a volume control on them and that is a huge disappointment. That being said they are quite comfortable to wear for long periods of time.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Fantastic sound!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is outstanding and it sits very comfortably on my head. Previous reviews helped me choose this headset without being able to try it out in the store. Very happy with the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Sound quality

    Rated 5 out of 5 stars

    Fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, bought as a replacement for my defective kraken headset and it works just as great! Surround sound sounds well compared to the headsets that cost $100. Great on price and great on quality.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Good Deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable and good sound quality for the price.

    I would recommend this to a friend
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