Customer Ratings & Reviews

The installation of my new frige was fine. The 2 guys took it upstairs thru a narrow entry and stairs, took it out of the box, assembled parts and accessories pretty well. They were unable to find the water line, so the water dispenser is not connected. My ice maker/water dispenser never got in use. The guy did leave a phone number so they can do a small construction to create a water line for it and gave me a quote though.

Fridge was delivered on 12/23 and was told initially to make a few adjustments including have a plumber place a water valve, turn off the gas valve, move our gas stove, and remove the front door. Told to reschedule within 48 hours once we fixed the issues on my end but ultimately had to reschedule 5 different appointments for install and waterline. Communication with Best Buy representatives did not seem to know what they were talking about as some representatives scheduled 1 appointment for the install and waterline while others scheduled 2 separate appointments on different days. I only ever received a call once from someone about the waterline install stating the fridge needed to be installed first. Needed to reschedule fridge install 5 times because no one ever called or showed up during the scheduled time frame. No communication as to why the third party cancelled appointments. 1 star for poor communication, lack of respect, and lack of urgency. Went without a fridge for the holidays until 1/8 because we expected them to complete the job as scheduled. After never showing up for the last appointment, we decided to hire other people to install the fridge and water line.

Cheap refridge when nothing available. Good delivery. Freezer door opens when you close the refridge door. Causes freezer to buildup ice

service is great. crew is professional and polite

I normally love shopping with Best Buy and have had minimal issues. However, advanced installation for my refrigerator has been absolutely HORRIBLE. The refrigerator was delivered on 7/29. I have been through 6 cancelations/reschedules and 2 Days of no-shows with no contact/explanation. I understand issues arise and unforeseen events happen, but this is ridiculous. We have literally waited all day for an installer (who was supposed to come between the 7 am-1 pm slot) who never showed. We were never contacted by the provider and had to check in with Best Buy numerous times to try to get status updates throughout the afternoon with "they are still on the way" up until 8:30 pm when we finally get "we're sorry we will need to reschedule". Be wary if you have to use this service.

Recieved the best care from the men that installed the water line for my refeigerator. They never complained about having to take the doors off to get my frig to fit through the doors to get it placed. Also did not bump or scratch anything in the process. They walked me through everything they had done and showed me everything from control buttons to the water line and we're it ran to and from. They were very nice came right on time and were very fast, professional, and efficient. Thank you for you amazing service!

The appliances come with manuals that a very handy person could use to just install everything themselves (and maybe get it done a bit more customized), but the professionals do this all day every day and get it right in just a fraction of the time it takes to unpack the documents and page to the instructions. It's expensive, but to me it is worth it.

The guys who installed my refrigerator were great! They did everything right, Had no problem getting the seemingly large refrigerator thru seemingly small doors (I did measure, but it was close...) Super friendly and professional.

I'm glad to have this new product to enjoy my refreshing ice and cold water from my new refrigerator!

Technitiants arrived on time however the job wasn't completed. A part according to them was missing. They should had put a little more effort to complete everything.

Mr. Gomez and his partner were both prompt, professional, and knowledgeable. They provided essential information and a smooth installation. It was a pleasure working with them.

Best Buy did everything right. I just wished they would know who they are outsourcing their plumbing work. The day ice maker was needing to be connected. Company were very prompt, but seeing our situation as we had to need to drill through and hose connected to a water source. I was informed it would cost extra as the fees collected by Best Buy was not sufficient. I feel we were taken, for the situation we were in, after waiting almost 2 weeks and taking a day off to get this appointment.

Installer accidentally hooked it up to the hot water line, but they came back and fixed it the next day. Works great now.

Very UNPROFESSIONAL!!! Horrible outside contractors. Called before they came. But, Showed up almost 1 hour late from when they said that they would be here. When they arrived, they were in a hurry. Both guys came dressed in street clothes. Trampled through our house with their dirty shoes on. Looked at our existing water line. Said that they wasn't able to install our fridge line at all. While rushing to the door. They said because the fittings will not line up. Told us it's our problem now. Suggested that we just go to Lowes and deal with it ourselves. Both left talking about how they needed to get to their next job, so they could done early. We ended up going to Menards to figure it out. People in the plumbing dept at Menards were exceptional! As Lowes were no help at all. We will never have another install from Best Buy ever!

They did a decent job and were very quick. Neither guy was very friendly and they didn't clean up the mess left from drilling into my floor. They just slid the fridge right over the sawdust.

My waterline was never installed. They came to my house on numerous occasion and did nothing. I spoke to someone named Mohammed and he had had two guys came over and not his was done.

Good service, unfortunately there was not enough space.. and I have reinstall it in another place of the house by my self

It was great and then a few months later the ice machine quit working so i had to turn off the ice machine on my refridgerator.

3rd party came and replaced water line. Service was fine and on time.

Very nice I love it I loved the service and I recommend it