Customer Ratings & Reviews

Installer showing me pictures of corroded pipes these pipes were not mine My brother-in-law installed the water line just had to buy another kit cuz of the one that I purchased with the refrigerator was not long enough

Installation was only a 2 star at best. The installers didn't want to level the product or take off the plastic. I made them stay and help me level it but it was more my doing than them. They didn't want to take the plastic off the product and told me they were instructed not to because of Covid?!? They also installed a washer and dryer for me but didn't want to install the braided hoses that I paid for because they were afraid they may break the spigots. This also meant that I don't have the steam functions of the dryer that we paid extra for. The installation of the waterline (which occurred later) was much better. This technician spent the time to run the line. When asked for advice if I should run the line through my RO system, he didn't really have an opinion. I was hoping for his expert advice. Either way, it worked out good.

THEY DID A GOOD JOB for the installation. But there was a delay for the installation, I was waiting 2 weeks to get it done.

The men were super friendly and installation was quick and easy! This jnstallation went much better and quicker than our first experience of the delivery of the fridge with Branden and crew, which we shared with store managers. We are glad we allowed them to come and do it after the trouble with the delivery as it was 110% worth it! Brandon was honestly a nightmare at delivery and had us second guessing the whole experience. His partner Mekai (?) did a terrific job patiently training Bradley while dealing as best he could with the impatient and rude Brandon. It really soured our whole experience, but the managers, Jesus, and installation really made up for the bad experience. Thank you again!

Fridge delivery- They were delayed and kept me informed of this delay. I have a horrible driveway and impossible front yard, but that is the only way in. The two gentlemen that came to install took their time to scout the area and find the safest way for them and my new fridge. After a bit of ice smashing, and road scraping they were able to bring out my old and bring in the new. They had it set up and running in minutes. As I had no previous water to this area, I has to pay an extra $137 to have the water line ran at a separate time, almost a week later. The water line guys (3 of them) showed up at almost 6pm, so sadly we ate our dinner in front of them- I was starving. Anyway, they had a system where the three of them worked like a well-oiled machine and got everything done in about 15 minutes. Impressive. Water line is out of view but easily accessible for any emergencies.

I had purchased the upgraded water line bundle at the same time as the fridge and the install yet the installers used the terrible saddle valve! I could have done that! I wanted the professional install I ordered but got less than what I bought and expected.

I have PVC pipes and it required a different type of install for the water line on my refrigerator. I wasn't aware until after my initial appointment. My rating is based the amount of time it too to complete the install, over multiple visits.

We purchased the Total Tech Support & Installation package and couldn’t be more pleased. Our delivery and installation was done by “On Par Installation, Inc”. We received notices the day before and the day of our appointment, even a call that they were ahead of schedule asking if okay to come early. Our installers were Alex and Ramon. They were amazing. Totally coordinated, efficient, neat and clean. They also explained select features of our new appliances. They were professional and polite. It took about 2 1/2 hours to remove old, install new, connect, test and demo. They went the extra step to remove doors even where there was clearance but close. Very respectful of us and our home. These guys were very efficient. I joke that they could have cut the boxes open, unpackaged, installed and connected appliances while blindfolded. Highly, highly recommended. This company is a keeper.

After some issues with the delivery of the refrigerator, the second crew was very helpful and accommodating to make things right. They actually moved the old refrigerator and unpacked the new one and brought it in the house. This was not on their work order, but they tried to make things right, even though it wasn’t on their work order. It seems like their was a total lack of communication, and the first guy didn’t didn’t do the job that was required of him. After a month of waiting, we are finally glad to get it.

Nice looking Fridge inside and out. Roomy door shelves Except fit Freezer side with only 3 very small shelves under big Ice/Water unit. freezer shelves also deep And Narrow. Need inventory to know what’s in there. Delivery Techs did not hookup Waterline to Ice Maker. Said they don’t do Manufactured Homes. I paid for the install and should get a Refund. Over a $100.

Never had a fridge with water or ice dispensor. Incurred extra charge from plumber over and above initial charge. Seemed like a simple straight forward project.

Techs were great and very professional. Only issue on this might be because the fridge is slightly unbalanced. when you push lightly on the doors it rocks slightly. Causes the left door to slam shut with little effort. And they didn't get all the tape removed from the inside.

Best Buy told me not to use a cinch kit to hook up my ice-maker. They told me they weren’t approved or recommended by them, or plumbers, because they didn’t last. They even went as far as saying that’s why they didn’t sell the kits. I was all set to tap into the water line, but thought better of it because the “experts” told me different. Instead they confirmed if I paid for installation I would have a water line with faucet valve installed behind my fridge. Due to this info I took my kit back and had them install. When the installers finished I quickly noticed they did exactly what I was going to do. I also had issues with my install of my dishwasher and was told not to put two drain tubes together because the stock one wasn’t long enough. After weeks of looking and buying items that wouldn’t work, I couldn’t find one single tube that would. I had the installers come to review this after being told they couldn’t guarantee they could do anything for me. I only was able to get help at all by elevating to a manager too. And again... The installers came, connected it with no issue using two drain pipes and proceeded to confirm both fixes they had for me were standard and that’s how they always do it. I was without working appliances for weeks because of Best Buy gave me inaccurate information and I paid close to $300 for jobs I would have done myself and had already done most of. On top of that I stopped into Best Buy on Alpine, left a message for Adam the appliance manager I had worked with, and after a week I still haven’t heard back. I’m purely frustrated and extremely unhappy with this service.

The gentleman that delivered my bespoke refrigerator was extremely helpful as well as pleasant! Good customer service is very hard to find. Thank you for your service!

I purchased a refrigerator, stove, and dishwasher recently. I'm pleased with my products. The quality is superb and the prices were great beating other prices. My saleswoman service was professional, thorough, and concise.

I don't feel the service is worth it if a non-employee is sent to do the installations. For this particular delivery, my refrigerator had the doors installed & delivered, however, the men weren't careful with my other furniture. They bumped my expensive dining table twice, & really hard. I didn't see it, my outdoor camera which I had charging inside captured it. I'm not happy about the carelessness. Not the first time I've had just any 3rd party they call come & either not be careful or not know how to install a product. They've had me return items twice for being defective, which I doubt at this point. Yes, convenient to drop service install in your cart if you pay for the service, but end up costing you more time & frustration. I've cancelled that service altogether.

Just want to mention the 3 stars is for the overall experience. The install guys were great, but Best Buy didn't tell us about all the extra things we would need to complete the installation process. Ended up costing 100 dollars more than we were told as we had to make new connections, as our old ones were apparently not up to code.

I explained clearly to the salesman that our outgoing Frig had no water hookup, but when the plumber delivered/installed the waterline, I was informed that the installation I had already paid for was insufficient. An individual shutoff valve was required and I had to pay extra for the valve/installation.

The delivery took forever to arrive and it was an inconvenience to my work schedule. My fiancé did most of the work with getting the fridge into our home because the delivery guys appeared to exhausted. The delivery guys were friendly and easy to communicate with.

This LG refrigerator is so far a great buy! We love the side by side as we don't have to bend over all the time in our other fridge to get to the freezer. The installation was smooth and easy and they did a great job hooking it up to the waterline.