Customer Ratings & Reviews

This refrigerator is amazing! The setup was a breeze and all the available apps make it really convenient when you’re doing something in the kitchen and your hands are full. The Alexa integration works very well as well as the integration with my ring alarm system. The top of the fridge is large and spacious, the middle drawer works very well for deli meats, and the freeze is great. I’m really enjoying the two ice makers. I would definitely recommend someone to get this fridge.

The install went through without a hitch. Technician was professional, courteous and seemed very knowledgeable. I was very pleased with my product and the install.

I appreciate the roomy refrigerator. The installers Geek Squad were quick and set up was simple. They took the time to explain the features and asked me if I had any questions or concerns. They also explained how long I had if I wanted to exchange or replace product. Thanks guys for handling my refrigerator and TV with care.

Best Buy uses many delivery companies. The delivery & Install company was A& C Delivery Inc. Oakland Ca. The two men were very professional. measured the doors and entrance spaces and strapped the fridge and carried it into the house never touching the floor. They spent most of their time carefully removing all of the plastic shrink wrap on the fridge. The delivery company men were always professional from beginning to end. I tipped them extra !!!!

Best buys delivery and set up. Service was excellent. The LG refrigerator has a lot of room and so far, we are very pleased with the purchase of this refrigerator.

I had to return the first refrigerator after 3 years because Best Buy tried to fix the ice maker several times and they were unsuccessful. Also, the water leaks from the door after use (water or ice) so be prepared for that. I leave a paper towel under the tray which helps. I highly recommend you get the extended warranty from Best Buy if you get this model. Best Buy was great — took back the old one and delivered a new one. I have a tight space so only a few models fit but I am hoping the new one lasts a while longer. Everything else about the refrigerator is average.

This refrigerator is very spacious I love the fact that the icemaker is at the bottom I had one before with the icemaker was on the door and I never used it I would go to the bin at the bottom for the ice anyway because it was faster. The only complaint I have with this is that some of the shelving material seems to be a little flimsy and cheaply made for the price I guess it’s OK. Also the power cord was way too short compared to the previous one I had just like this.

The entire delivery process, from online ordering/scheduling to completion, was seamless. I was able to schedule a date and time that worked well for me, the delivery team communicated their estimated delivery time and kept me updated until they arrived - on time! They were extremely professional and efficient from start to finish. They even helped remove the dreaded blue tape and in the process noticed a factory defect in one of the interior components. They advised me to contact customer service, and I was able to get a replacement part delivered to me at no cost and within a matter of days.

The installation of our new refrigerator was so smooth and stress free. The installers were courteous and friendly. The more I do business with Best Buy, because of their products, service and installs, the more I know I made the best decision in choosing Best Buy as a partner.

Works well. we did not load it with food for 24 hours prior to normal use. it can be noisy st times when it operates.

William and his helper kept us up to date on when they would be at our home. They unloaded to Insignia Freezer / Refrigerator. They allowed me to inspect it before they brought it in to the house. They allowed us to decide which direction that we wanted the freezer to face. Then they leveled it. They even reinstalled the laundry room door that I had removed before they arrived. They cleaned up all the trash from the freezer and left.

Best refrigerator ever. Original one was not working that they brought out and Best Buy immediately brought out an equal product and has been working well ever since.

This Whirlpool is a basic model that works very well. It has glass shelves that are easy to clean. The crisper drawers are easy to see through . The freezer compartment has a full middle shelf that can be removed. There is no light in the freezer section.

The delivery team was very professional and quick. They made sure to let me know every step of the way, what they were doing. They made adjustments to make sure the fridge fit and didn’t cause any damage. I am very grateful. Fridge is great, love it better in person.

I've had this for about a month. Functionality is great, love the Water Station. The screen is the only disappointment. For a company like Samsung that makes a screen that is so limited is a shame. I cant download apps to automate the house, I cant drop in with Alexa, the screen at this point is good for one thing, watching Deal or no Deal. I have used it for recipes, I cant see whats in the fridge, only whats on my door shelves, and the AI is very limited, it sees what I am putting in and takimg out, but I feel like there is more potential. Hopefully Samsung updates it to make it more productive. Service wise, Steve Romano from Palm Beach is an appliance guru, and the guys who delivered and installed it were exceptional.

We are very very happy with the salesperson who help making the best choice of the refrigerator.We would like to also appreciate the installation guys the were well before we expected and in no time they did such a good job. It’s very quick and convenient to shop with best buy and of course the prices are unbeatable

The installer that Best Buy sent for all of my appliance Installations was very good. He was very polite, professional, courteous and thorough. My one complaint about the installation itself was due to the wrong filter for the water being delivered with the refrigerator. Because of this he was unable to install the filter. The filter was taped inside the refrigerator when it was delivered and taken out of the box so neither of us could understand how the wrong filter could have been sent.

I’m over the moon with the BBY delivery/ installation team! Adrian was helping me with my new fridge. I had serious concerns about how to take the old fridge out and install the new one since i have a very small space to work on. Two teams previously refused to fix my old fridge due to lack of space in my kitchen. Adrian’s team was very professional! I think they got the job done in less than 20 min. I call it magic! The installation was done on A+! The team was very respectful to my home, extremely careful not to cause any damage or excess mess. Can’t tell enough about how happy i am with the service! Thank you Best Buy!

New refrigerator was moved in to house and through doorways very carefully without damage. Installers removed all wrappings inside and out, made sure shelving was where wanted it, plugged in the fridge to make sure working properly, turned off icemaker for us since we didn't want the water line hooked up, made sure no leaks at water shutoff, moved fridge into place, screwed down the front legs so wheels would not roll when pulling lower freezer drawer out, had us inspect inside and outside condition before signing off on receipt. Very thorough. Only negative is that installers when removing old fridge, slid it across our kitchen wood floor leaving scuff marks on the wood finish surface. They should have known better. Didn't notice marks until after installers left and light hit the floor just right. No one from BestBuy ever contacted me when I notified them of this damage. I had to clean and polish wood several times to reduce the marks, not all were able to be removed. Fortunately the installers lifted the fridge when finally removing it from the property with no further floor damage.

Great for compact spaces! Works well and we’re happy with the inside design. Also delivery people were efficient and polite!