Customer Ratings & Reviews

Did a great job getting defective fridge out and new one in and installed! Been working great since replaced! Arrived in window provided and everything went smoothly!

This was the perfect answer to a small space in the kitchen in my new house. Counter depth and. The split doors solved every space issue I had.

Great product. Lots of room inside, which has been sectioned off very smartly. Took us a good while to find just the right fridge. We found that at Best Buy!

Delivery, haul away and install with set up was flawless and was completed in a very professional and timely manner. I had prepared my old fridge for this process and even moved it near my front door to facilitate removal when delivery crew arrived. I was called one hour before arrival and was very pleased with delivery reps communication and asking if they could arrive even sooner to complete the order. They arrived exactly as text indicated and were very quick and efficient. I'm very satisfied with the total install and haul away.

This TV is huge and everything is working so far, .

The gentlemen that delivered our new refrigerator were very professional and worked as a great team. Very nice. We love our new refrigerator thus far even though its just been over a week.

Everything was done in less than 10 minutes. Literally from the point they knocked on my door to when they drove away.

Nothing but praise for the delivery. However, despite trying to communicate with Best Buy about the paint chip on the door - I attached a copy of a picture I took of it and requested help or assistance in resolving. I am afraid of future rusting. To date I have received no response from anyone from best Buy. Q1. Does Best Buy stand behind their product particularly when a customer presents the issue in a picture and requests help or assistance? While I would have recommended this refrigerator had Best Buy bothered to have responded, based on this I cannot. Carefully inspect your refrigerators.

Amazing fridge for our new home! The installation and service team were very helpful and professional

The installers were very quick and helpful. They were quick to show me the slight damage from the loading dock workers and immediately called the Best Buy rep to give me detailed instructions. Too bad the loaders weren't more careful, or my experience would've been fine. I thought the installers would've given me some instructions or showed me how exactly to set up the fridge, but they were trying to exit asap. In hind site, the current situation we're all in dictated just how long they wanted to stay, and I didn't blame them for leaving so quickly. In fact, I'm glad the installation went so quickly. Very professional and very patient.

Very pleased with the delivery and installation of our new convertible freezer/fridge. They called ahead of time to let me know they were on their way as well the overall installation was very professional.

The LG fridge delivery and install did NOT go well. The first crew said they couldn’t connect to our existing water line because they needed a separate ‘junction’ box with cutoff valve recessed into the wall behind the fridge (they said they could not connect to the existing copper line). I told him that requirement was not noted clearly online and, in fact, the installation kit I was told I had to purchase had a compression fitting/nut to enable a copper line to connect to the fridge. He would not budge, and they left the new fridge in the garage until I could correct the ‘issue’. Fortunately, we we able to get a plumber out the next day to install a new line, in a new recessed box, with a cutoff valve… which cost me hundreds of dollars… and I was able to schedule another install crew to come out the next day. The first thing the new lead installer said was that fridge doors would have to be removed to get it to the target location, and they don’t do that. He was pretty adamant - even though I measured previously and, though tight, there was adequate clearance. Regardless, I then suggested they bring the fridge through the rear door (a bit wider) and that worked fine. The rear door is right next to the kitchen, and I would have thought a trained and experienced installer would be looking for options and identify an alt route - rather than me having to figure it out… and experiencing additional stress. They completed the install and left pretty quickly with no discussion about whether we were supposed to flush the line, including how much ice we needed to accumulate/dump to ‘clear’ the two ice makers. They made me feel rushed, even though I left them alone after the initial discussion re it fitting through the path to the install location. Also, they appeared indifferent to the time we spent getting everything out of the old fridge then, after the first team stated I’d have to get the new line/box installed, we had to put everything back into the old fridge… then take everything out again two days later. Related suggestions: 1) Educate installers on how to connect to a copper line and / or update online documentation to clearly state the no copper line rqmt. This should also be verbally stated by the sales person to add an additional validation to help avoid the problems we encountered. 2) Debris was left on top of the new fridge. 3) Tape was left in some spots, incl over the main vent that feeds cold air to the items in the door. 4) Neither ice maker has produced ANY ice… despite it being almost 2 days since it was installed. I could be wrong, but it seems the ice maker inside the door was not installed properly… as a bar that I believe helps eject ice into the bin hits the wall right under the ice maker and makes a clicking sound that sounds like it could cause damage (perhaps already has caused damage)… and the ice maker itself lifts up a little and also makes a banging sound when it does. I’ll be calling customer service to get this checked out and resolved - something that absolutely should not be required - especially not from the start!

The installation was perfectly done. Very happy with Best Buy services. Their technician and installers are very professional and helpful. In fact I bought another fridge for our CA home.

Gentlemen that brought my freezer were both efficient and polite. Carried down steep stairs with no problems.

They came in, removed and installed my new refrigerator in less then 20 minutes and it took that long because they have a device that they silde under the fridge and over their necks to lift it up and over cabinets. They also took pics and verified that everything worked.

I'm reviewing my installation of my new Samsung Bespoke French 3 door refrigerator. Antony & helper made a perfect picture installation: removing old frig., unpack and unwrap new one, install new water hose, place into closure, change 3 front panels to dark charcoal glass and level front doors.

This Kitchenaid refrigerator was a bit pricey but is pretty nice. The guy's that installed it were really on top of their game. They were quick and removed my front door to remove and replace the refrigerator. They were quick and were very careful with the new refrigerator and re installing the front door they also explained to us to expel 3 gallons of water from the dispenser and toss the ice bucket 3X before consuming ice from it. If I need another appliance installed I would hope to get these guy's for the job.

It originally came installed with two dents on the fridge door, but thanks to Best Buy's replacement policy, it was promptly replaced. I am extremely satisfied with how everything worked out and I am absolutely delighted with my new refrigerator. I thoroughly enjoy using it every day. The fridge smells clean and fresh, and I have noticed that it helps to prolong the freshness of vegetables and fruits. I particularly love the convenience of the two doors and the ice dispenser. There are so many features that I adore about this fridge; it's hard to list them all. Overall, I am truly thrilled with my new refrigerator.

The two installers that came were effecient and prompt, id recommend the hook up for your regregirator, i didnt get the ice hook up but im eventually going to

I have no problem with the installation. The installers were very professional. I don’t have any problems as of now the only thing my refrigerator had a dent on it and customer service was supposed to send me a gift card. I’ve been waiting for it for a month.