Customer Ratings & Reviews

The guys or company that BestBuy was able to use were immaculate! The attention to detail while hauling my new refrigerator in was excellent. They did it with such ease and grace that I was impressed. I even expressed it to them myself how seemless they made that look. Very nice and very professional gentlmen.

excellent and reliable service! the installed helped with the delivery logistics and it was very accommodating to the circumstances.

Such an easy install, have the fridge for a while now, absolutely love it.

Works great. Large interior storage considering outside dimensions.

This was the perfect answer to a small space in the kitchen in my new house. Counter depth and. The split doors solved every space issue I had.

Nothing but praise for the delivery. However, despite trying to communicate with Best Buy about the paint chip on the door - I attached a copy of a picture I took of it and requested help or assistance in resolving. I am afraid of future rusting. To date I have received no response from anyone from best Buy. Q1. Does Best Buy stand behind their product particularly when a customer presents the issue in a picture and requests help or assistance? While I would have recommended this refrigerator had Best Buy bothered to have responded, based on this I cannot. Carefully inspect your refrigerators.

Delivery, haul away and install with set up was flawless and was completed in a very professional and timely manner. I had prepared my old fridge for this process and even moved it near my front door to facilitate removal when delivery crew arrived. I was called one hour before arrival and was very pleased with delivery reps communication and asking if they could arrive even sooner to complete the order. They arrived exactly as text indicated and were very quick and efficient. I'm very satisfied with the total install and haul away.

The first LG Refrigerator was installed and tilted badly to the right looking from the front, it was replaced with an equal model, and the second refrigerator still tilts to the right. The two front leveling feet are intended to tilt the refrigerator towards the back so that the doors close automatically when opened 45°, they are not intended to tilt the unit right to left or viceversa. The floor is perfectly level so this a refrigerator manufacturing defect.

Refrigerator install went smoothly. Installers were friendly and professional throughout the whole process.

I am writing to document a formal complaint against the gentleman who delivered and "installed" my fridge as part of order #1121224858086 on Saturday 10/23/21 at 9:30am PT. I gave this account verbally to a Geek Squad agent and also emailed it to the customer service email address and got a most unhelpful response...they told me that I should go in person to a Geek Squad precinct to rectify the situation. Unbelievable. I was subjected to absolutely terrible, unprofessional, and rude delivery men who did not compete the jobs that were paid for. I paid extra for installation and gave specific instructions that I needed the doors to be reversed so that the fridge would open on the left. This was confirmed multiple times in advance with Best Buy. One of the delivery man argued with me when I asked the doors to be reversed (to open on the left) and insisted I “prove it” by showing him the receipt. I provided the official Best Buy email receipt several times which showed the installation line item and he dismissed it and said he didn’t see the $175 charge so insisted it was something different. I asked him multiple times to call his dispatch team to clear up the issue and he flat out refused, lying and saying that they “were closed because it’s Saturday.” There’s no way dispatch was closed on a day when people were out making deliveries. The delivery men also shorted out the electricity in my kitchen when they removed the old fridge and didn’t even attempt to help me troubleshoot it. I was trying to string extension cords together to reach the fridge to confirm it would turn on while waiting on hold on the phone to get a rep from Best Buy who would confirm they needed to reverse the doors. The delivery man kept making moves to leave and I said “Wait, please this hasn’t been installed. We don’t even know if the fridge powers on” to which he yelled at me in response “WELL YOU’RE ON THE PHONE!!!” I was waiting on hold via speaker phone for help from Best Buy and he knew that as I had explained it. He bolted and I followed him out to the truck in my slippers and stood in the middle of the street begging them to please finish installing the fridge and reminding them that it wasn’t powering on and the doors hadn’t been reversed as was paid for and supposed to be done with installation. The driver (who told me his name was Alex-which I don’t think was his actual name) lied and said they were going to another customer and would come back to me afterwards then drove away. Needless to say, they did not come back and left me completely bereft and didn’t do the job they were paid to do. I have never been treated so rudely or disrespectfully in my life, and this is an absolutely unacceptable delivery experience. There needs to be serious consequences for these men and Best Buy should not work with this company every again. License plate of the delivery men's truck is included. I am also shocked by the flippant and unhelpful response from customer service about this. I already called and vocalized my complaint to the Geek Squad on the day of the incident and they told me to also write it out and email it to customercare@bestbuy.com. I have spent enough time and effort on this hugely painful experience (including 20+ minutes recounting and writing out my complaint) only for customer care to now tell me to jump through another hoop. I am not going to physically travel to a location as that’s a huge inconvenience and bizarre ask, and I already called, waited on hold for a long time, and verbally lodged my complaint. My expectation is that this be routed to the appropriate internal people and that action will be taken.

The waterline connected beautifully and simply to the refrigerator hook up. The "Geek Squad" performed the perfect delivery and installation of our new refrigerator and water system. It was a very smoothly done job, with no problems at all. "The Geeks" gave the simple to follow directions of when I should start up the ice maker after they left. The freezer had to get to the proper temperature so that the water, of course, would freeze first. The pouring of water immediately worked. I ran a few glasses and pitchers (included inside the refrigerator!!) of water and dumped those first few glasses to know that the waterline was clean and ready to use and drink!!!!! The first couple of bins of ice were also dumped, to get the ice mechanism clear and ready for clean usable ice (that included cubes and crushed!!). "The Geeks" gave me great instructions before leaving, phone numbers to call if there were any questions or concerns, and the waterline hookup and set up preparation went perfectly!!!! We love the outside water and ice convenience of our new refrigerator and the interior, automatically filled water pitcher, that came inside the refrigerator!!!! Thank you Best Buy and "Best Buy Geeks"!!!!!!!

It originally came installed with two dents on the fridge door, but thanks to Best Buy's replacement policy, it was promptly replaced. I am extremely satisfied with how everything worked out and I am absolutely delighted with my new refrigerator. I thoroughly enjoy using it every day. The fridge smells clean and fresh, and I have noticed that it helps to prolong the freshness of vegetables and fruits. I particularly love the convenience of the two doors and the ice dispenser. There are so many features that I adore about this fridge; it's hard to list them all. Overall, I am truly thrilled with my new refrigerator.

I’ve never been more impressed with a delivery in my life! One of the installers scoped out the path to the kitchen while the other unloaded the truck. They installed the fridge and made sure I was satisfied before they left. In and out in 20 minutes or so!!

The Best Buy delivery guys were great! They were on time, helpful and very nice!

The two installers that came were effecient and prompt, id recommend the hook up for your regregirator, i didnt get the ice hook up but im eventually going to

Amazing fridge for our new home! The installation and service team were very helpful and professional

This Kitchenaid refrigerator was a bit pricey but is pretty nice. The guy's that installed it were really on top of their game. They were quick and removed my front door to remove and replace the refrigerator. They were quick and were very careful with the new refrigerator and re installing the front door they also explained to us to expel 3 gallons of water from the dispenser and toss the ice bucket 3X before consuming ice from it. If I need another appliance installed I would hope to get these guy's for the job.

Install was done great as they had to pull the back door off to get the fridge in and no problems there. My only issue is the installers should be required to remove all plastic. Reason why is I found damage to the bottom of the freezer door. Dent in the stainless steel and in the plastic as well. The picture taken by the installers doesn’t give a good view of it so I would suggest multiple pictures from every angle. Overall the door is getting replaced because things happen so as long as that happens then we’re good.

Israel our installer was amazing! He was so precise and thorough! I can't say enough good things about him! It made the process really easy!

We love our Kitchen Aid refrigerator, and the delivery service with water hookup was great. We have had no issues with leaks. Everything is working well.