Customer Ratings & Reviews

The geek squad agent ordered me a new iPad because mine was broke and unrepairable. The only complaint I have is they left me hanging with reloading all of my information from my old iPad to my new iPad and to this day I am still needing help with getting all of my stuff transferred over to my new iPad.

The people were absolutely patient! It was our first time fixing a screen and we had no idea how to get on iCloud through another device BUT they helped with every step. Thank you so much for your patience and understanding and most importantly your services:)

Carley got the process started to replace my iPad. She was thorough and friendly and professional. iPad was replaced relatively quickly. Josh handled the process of providing the new iPad to me and helping me get a screen protector. They were both very professional and thorough. They both made me feel comfortable and answered all my questions. Excellent customer service!

Replaced iPad, good communication and the service was excellent

Excellent service.,...............................

The screen on my daughters iPad was shattered by her brother. She needed a repair which apple doesn’t offer however they do offer a discounted replacement. The replacement arrived quickly and the service was smooth and quick. The Best Buy geek squad is very helpful and friendly. They really do a great job of making you feel like a VIP.

It took longer than I expected but everything is fine. The service guys were great

I had a iPad that needed a screen replacement. The whole process took less than a few days. Highly recommended!

Tried to track my repair on the Best Buy app. Geek Squad only updated it when it was checked in never again. Tried calling Geek Squad to get an update and they were ZERO help. Had to call Apple directly in which was given little information because I was told Geek Squad should be relaying that information to me. The repair took longer than I was quoted and then had to wait a long time just to pick it up. NOT ACCEPTABLE

Very knowledgeable about my iPad. Had to send it to apple for a replacement.

Individual that helped us was knowledgeable, personable and explained options thoroughly. While we ended up needing to purchase a new iPad, I appreciated the care taken to ensure whether a repair would be the solution.

The young man that helped me with my ipad was very kind and informative. No pressure selling or anything of that nature. I will and have used their service again in the future.

Super knowledgeable staff and very friendly. 10/10 would break my iPad again.

Super fast repair excellent costume service will take my apple device to get repaired again

The agent took time to help me re order a new iPad as the one I brought was broken and did not have insurance on it as it was outdated. It was promised to me within 3 weeks and it was back in one week

The customer service is fast and reliable. I am happy that service center is located to close my home.

GREAT HELP ON LINE WHENEVER I CALL IN. ALSO WHEN I DO NEED A HOME VISIT THEY HIT THEIR ARRIVAL TIME ESTIMATE AND THE REPS WHO COME OUT ARE VERY COMPETENT.

Turns out I don’t have AppleCare but the young lady was very informative on the process and everything. Got my item within a week just like she said

Quick delivery. Nice guy at the front, easy transaction. No issues with our replacement as of yet and we’re about 2 weeks in

Great fast service for my ipad. Geeksquad helped get my product fixed and back working faster than expected