Customers regard the SYN Max Air Wireless Gaming Headset's sound quality and comfort as its strongest features, with many praising the excellent audio and comfortable fit for extended use. However, some users experienced issues with the connection stability and charging dock, while others found the volume control to be problematic. The headset's wireless capabilities and battery life also received positive feedback, although some felt the price point was too high. Overall, opinions are mixed, highlighting both the strengths and weaknesses of the product.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 153 reviews
Pros mentioned:
Rgb, Sound quality
Rated 4 out of 5 stars
Excellent Product!
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Pros: excellent sound quality. Not audiophile quality, maybe, but definitely gamer quality. I also love having the option to change the RGB lighting if I want to.
Cons: charging on the base requires precise placement, or it won’t charge. Found that out the hard way. Also, the battery doesn’t last as long as advertised. The packaging boasted a 16hr battery, but mine only lasts 8-10hrs with low volumes. The RGB might have something to do with that, but I’m not sure.
Overall, I’m satisfied with the purchase and look forward to continued use. Can’t wait to try other products from this line.
I would recommend this to a friend
Pros mentioned:
Comfort, Sound quality
Rated 4 out of 5 stars
Slight ringing, still good.
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The headphones feel and sound great, my only issues are, it likes to randomly disconnect its Bluetooth connection which can be slightly annoying and secondly, for me when the headphones are on, no matter the volume setting or if there’s any noise at all coming out of the headphones, there’s this very very slight ringing. It’s only really noticeable when there’s no noise coming through the headphones and you’re wearing them with them on. Other than that tho they’re great. Super comfy and sound quality is nice
I would recommend this to a friend
Pros mentioned:
Comfort, Sound quality
Cons mentioned:
Connection
Rated 5 out of 5 stars
Beautiful sound quality
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This headset feels great and sounds even better! It connected effortlessly and instantly to my PC, ive yet to have any single issue with it. My *only* gripe is that the voice detailing connectivity and power level is a bit jarring and stays a bit too long. Besides that though, excellent set of headphones!
I would recommend this to a friend
Pros mentioned:
Rgb, Sound quality
Rated 5 out of 5 stars
The headset u need
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Got this headset for my nephew and it built by the same people who make turtle beach the headset light and sounds are loud my nephew wasn’t expecting for this headset to be that good!! And it comes with a rgb dock and the rgb on the actual ear cups nice touch for kids who love light
I would recommend this to a friend
Pros mentioned:
Sound quality
Rated 4 out of 5 stars
Quality headset, Complex PC use
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Overall, this product is high quality with many features. However, all these features can make it annoying and hard to understand at first. For console use, the product is extremely simple, but the PC experience is a bit more complicated. I wish this headset came with the wireless dongle like the SYN Pro Air, but this one requires the charging base to be plugged in the computer as well as a special program (ROCCAT Swarm) specifically for certain ROCCAT products. Its also worth noting that Turtle Beach is the new owners of ROCCAT so it was difficult locating the software download online. There are still features I do not like after making everything work with the program because it is very complex especially to newer users like myself. I would expect at least $50 from the cost of the headset to cover what the program would cost if it was not free to use because of all the features. Overall, it is a quality headset with very intricate features for PC.
No, I would not recommend this to a friend
Pros mentioned:
Bluetooth, Sound quality
Cons mentioned:
Charging
Rated 5 out of 5 stars
Great headset!!! Price should be lower.
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Wouldn’t recommend just because of the price but if its on sale definitely would. The charging dock isnt the best i have issues with charging the headset. Overall the sound is great i like the bluetooth option allows me to listen to music while in discord with friends on my phone.
I would recommend this to a friend
Pros mentioned:
Sound quality
Cons mentioned:
Connection
Rated 4 out of 5 stars
Very Good
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Has some connection issues at times but for the dual connectivity im willing to deal with it and the price for them was more than great. Sound is good and get more fine tunning options on PC.
I would recommend this to a friend
Pros mentioned:
Sound quality
Cons mentioned:
Connection
Rated 5 out of 5 stars
Solid headset
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The device is awesome at what it does. The mic is clear and the sound is solid. Its ear cups are large enough for my ears with 00 gauges. I'd recommend this to others because of this. The only negative is the base station doesnt always reconnect when you let your PC idle and the headset powers off naturally. You can either reboot or just reconnect the base station. The bluetooth connection works as intended.
I would recommend this to a friend
Pros mentioned:
Sound quality
Cons mentioned:
Price
Rated 5 out of 5 stars
Good Gaming headset for everyday use.
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
pros decent sound and no more mucking around with plugging and unplugging the dongle the charging base is is the receiver. They have integrated bluetooth that works while in game so you can listen to music you choose or take phone calls.
cons
the head band feels cheap.
roccat swarm is just meh and the rgb is a bit boring.
price is a tad high but if you can catch them on sale it's an amazing bargain.
I would recommend this to a friend
Pros mentioned:
Sound quality
Cons mentioned:
Charging
Rated 2 out of 5 stars
Charges only on docking station with oc powered on
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Doesn't have the option to charge while using, quality is great! But sadly strictly wireless, pc needs to be powered on to charge headset on dock. is good if you leave your pc on for hours other than that very inconvenient. :/ I’d go for a wired set better. Great headset other than that
No, I would not recommend this to a friend
Brand response from Turtle Beach Support
Posted .
Hi Anthony, thanks for choosing one of our products. We are sorry you are dissatisfied! However, did you know that you can connect the headset's docking station either with two cables both to the PC or with the connection cable to the PC and a power cable (marked with a lightning bolt symbol) to a wall charger? This would allow charging the headset while the PC is turned off as well. You can use any wall charger you would usually also use to charge a smartphone. Other than that, if you find any issue or have questions, you can also always reach out to our support team using the contact form on Turtle Beach's official website. Our team is happy to assist!
Brand response from ROCCAT Support
Posted .
Hi Anthony, thanks for choosing one of our products. We are sorry you are dissatisfied! However, did you know that you can connect the headset's docking station either with two cables both to the PC or with the connection cable to the PC and a power cable (marked with a lightning bolt symbol) to a wall charger? This would allow charging the headset while the PC is turned off as well. You can use any wall charger you would usually also use to charge a smartphone. Other than that, if you find any issue or have questions, you can also always reach out to our support team using the contact form on Turtle Beach's official website. Our team is happy to assist!
Pros mentioned:
Sound quality
Cons mentioned:
Volume control
Rated 4 out of 5 stars
Solid headset
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Solid headset with great sound. It’s compatible with ps5 but the volume wheel didn’t work with it unfortunately.
I would recommend this to a friend
Pros mentioned:
Sound quality
Rated 3 out of 5 stars
Good Sound, Buggy Features
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Sounds quality and performance is great but the features are very buggy. I sometimes have to turn the headphones on and off 3-4 before they work properly. The charging base is almost useless as the headphones do not sit on it and charge without holding them in place, you'll have to charge it with the cable which defeats the purpose of the features of this device.
No, I would not recommend this to a friend
Cons mentioned:
Charging, Connection
Rated 1 out of 5 stars
AWEFUL HEADSET
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
If the headset manages to stay powered on and connected for more than 3 seconds, it usually disconnects within 10 minutes. Resetting the headset in the useless Roccat Swarm software doesn't help at all. Every time I try to dock the headset in the cradle, it takes approximately 3-5 business days to find the exact right position where the dock recognizes it and will charge it. I bought 2 when they were on clearance. I only opened 1 because I'm scared the 2nd one will have the same issues. I'm writing this review as i'm on BB's website checking on the return window for these things...
No, I would not recommend this to a friend
Brand response from ROCCAT Support
Posted .
Hi Jard, thanks for choosing one of our products. We are very sorry that you're having a bad time with this headset. Please get in touch with our technical support team using the contact form on our official website under support.turtlebeach.com. We offer a 2-year limited warranty for ROCCAT products in Northern America and we're sure the experts from our support team are capable of either helping you find a solution to the issues you're experiencing or assist you in going through the replacement process.
Pros mentioned:
Sound quality
Cons mentioned:
Connection
Rated 3 out of 5 stars
confused
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
it has great sound but disconnects and now base not working
I would recommend this to a friend
Pros mentioned:
Sound quality
Rated 3 out of 5 stars
GOOD COMFORT
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Disconnects atleast once every 5 hours good comfort & build quality not very much features but lightweight and simple
I would recommend this to a friend
Rated 3 out of 5 stars
Its really bad
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I love the head set as far as functions goes been able to hook it to my PS5 and my computer at the same time is awesome. However it stop charging only 1 mo th after i bought it the only way it stays on is if i am charging it. So would recommend but at the same time wouldnt. Im getting another one to gove a second chance.
I would recommend this to a friend
Pros mentioned:
Battery life, Sound quality
Rated 5 out of 5 stars
ROCCAT - SYN Max Air Wireless Gaming Headset
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Posted . Owned for 5 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought this on sale for 80 dollars. This product was amazing, the quality was good and the sound was perfect, the battery life on this was also good.
I would recommend this to a friend
Cons mentioned:
Connection, Volume control
Rated 2 out of 5 stars
Avoid. Get the Logitech instead.
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Posted . Owned for 3 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The activation noises and alerts are locked at max volume. 3 weeks after I got this, it no longer connected through the roccat app. I was able to connected it via bluetooth, but now it will just stop playing audio after about 45 minutes.
No, I would not recommend this to a friend
Brand response from Turtle Beach Support
Posted .
Hi and thanks for choosing ROCCAT. We are sorry you aren't satisfied with the Syn Max Air. The notification sounds can be decreased in volume using Swarm, however, if your headset is not recognized properly or disconnects, there likely is an issue with the way it is connected. Please get in touch with our support team using the contact form on our official support website to receive assistance in getting everything working in order.
Brand response from ROCCAT Support
Posted .
Hi and thanks for choosing ROCCAT. We are sorry you aren't satisfied with the Syn Max Air. The notification sounds can be decreased in volume using Swarm, however, if your headset is not recognized properly or disconnects, there likely is an issue with the way it is connected. Please get in touch with our support team using the contact form on our official support website to receive assistance in getting everything working in order.
Pros mentioned:
Sound quality
Rated 4 out of 5 stars
Very Good headset love the cradle
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very Great gaming headphone when they are on discount. Sounds very clear and loud and the pc software offer lots of adjustments. Wish they had a bid more bass punch and also they fill a bit too loose and big even at the lowest adjustment.
I would recommend this to a friend
Pros mentioned:
Sound quality
Rated 4 out of 5 stars
This Headset!?!?
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Posted . Owned for 5 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The quality of the headset itself is decent. The setup is kind of a pain but I took the time to follow the directions and it gave trouble at first and then after some searching on Reddit I was able to figure it out.