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Customer Ratings & Reviews

Customer reviews

Rating 3.5 out of 5 stars with 153 reviews

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Rating by feature

  • Value

    Rating 3.6 out of 5 stars

  • Quality

    Rating 3.5 out of 5 stars

  • Ease of Use

    Rating 3.4 out of 5 stars

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Cons mentioned filter

63%would recommend to a friend

Customers are saying

Customers regard the SYN Max Air Wireless Gaming Headset's sound quality and comfort as its strongest features, with many praising the excellent audio and comfortable fit for extended use. However, some users experienced issues with the connection stability and charging dock, while others found the volume control to be problematic. The headset's wireless capabilities and battery life also received positive feedback, although some felt the price point was too high. Overall, opinions are mixed, highlighting both the strengths and weaknesses of the product.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 153 reviews
  • Rated 3 out of 5 stars

    Headset

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty decent the dock doesnt work at all tho have to wiredly charge it for it to work

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent product! Works really well!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product. Works great with the PlayStation five! My son loves it.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There clear they work Great. Very durable. Awesome sound. An the colors make them very sassy

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Super nice product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and quality for the price. Would definitely buy these again

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Gaming

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the charger station and sounds good and great quality

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Solid headset

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound and construction quality are excellent and the charging dock is very convenient

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great Headset!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product! Very loud, and comfortable. I would buy again.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 2 out of 5 stars

    Returned

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor connection issues upon first week, returned. Cool look though.

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hi and thanks for choosing our brand. We are sorry that you weren't satisfied the headset. Please note that you can always reach our support using the contact form on our official website in case you feel that something isn't right about one of our products. TurtleBeach

    • Brand response from ROCCAT Support
      Posted .

      Hi and thanks for choosing our brand. We are sorry that you weren't satisfied the headset. Please note that you can always reach our support using the contact form on our official website in case you feel that something isn't right about one of our products. ROCCATSupport

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Gamers lovers

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work really nice. My grandson loves them. I love shopping at best buy.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Bad connectivity.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset disconnects from my PC regularly and i have to replugbthe dongle. Also, the sound drops off when I walk any distance from the PC. I am glad that it at least showed me how bad it is while i can still return it.

    No, I would not recommend this to a friend
    • Brand response from ROCCAT Support
      Posted .

      Hi Eric and thank you for choosing one of our headsets. We are very sorry that your experience with the Syn Max Air wasn't very pleasant. When using our devices, we always recommend connecting them to the PC directly and updating both their drivers and firmware to the newest version using our software 'Swarm'. This is to ensure everything is working properly. However, if this does not help we also have a dedicated support team that is always doing its best to assist you in getting everything running properly. Please feel free to reach out using the contact form on our (Turtle Beach's) official website. ROCCATSupport

  • Rated 4 out of 5 stars

    Could be better could be worse.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality mic connection could be better feels like it may fall out. So far great product for the price.

    I would recommend this to a friend
  • Cons mentioned:
    Charging

    Rated 1 out of 5 stars

    Avoid!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had nothing but issues since I bought this headset from it either not charging or the constant disconnects. I would return it if I could but I am past the return mark, now I am stuck with a $200 headset that works like a $20 headset. Avoid this at all cost.

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Good morning,

      We appreciate your feedback and are sorry you are having such a bad time with one of ROCCAT's products. Please know that they have a dedicated Support Team that is always happy to lend a helping hand with troubleshooting or replacement service if called for under your product's warranty. ROCCAT's Support Team can be reached directly from the main ROCCAT website via their Contact Form.

      Thanks and have a great day! TurtleBeach

    • Brand response from ROCCAT Support
      Posted .

      Hi Russell, thanks for choosing ROCCAT. We are sorry you are having such a bad time with one of our products. However, our support team is always happy to assist you in getting issues resolved or getting malfunctioning products replaced. Please feel free to reach out to our staff using the contact form on our official support website. ROCCATSupport

  • Rated 3 out of 5 stars

    headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it constantly makes me sound robotic and i have to restart my pc, or it just turns off as soon as i turn it on.

    I would recommend this to a friend
    • Brand response from ROCCAT Support
      Posted .

      Hi and thanks for choosing ROCCAT. We are sorry you are having issues with one of our products. If you feel the device isn't working as it should, please get in touch with our support team using the contact form on our official website. ROCCATSupport

  • Rated 2 out of 5 stars

    Yikes! You want how much for these?

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are easily the most uncomfortable headphones I have ever worn. There is very little ajustment so unless your head is just the perfect size, they will not fit. And the build quality is bad. Cheep materials. Feels like it about to fall apart in my hand. Even for $100, these are not worth the price.

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hi and thanks for choosing our brand. We are sorry that you weren't satisfied the headset. Please note that you can always reach our support using the contact form on our official website in case you feel that something isn't right about one of our products. TurtleBeach

    • Brand response from ROCCAT Support
      Posted .

      Hi and thanks for choosing our brand. We are sorry that you weren't satisfied the headset. Please note that you can always reach our support using the contact form on our official website in case you feel that something isn't right about one of our products. ROCCATSupport

  • Rated 4 out of 5 stars

    Its good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a very good priduct. Make sure to change audio device in windows settings.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. Clear and cancels outside noise. Great buy!!!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Really good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good. It’s very comfortable and you wont feel like you been wearing even after playing for hours.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome headphones for gaming

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones exactly what we were looking for!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent sound quality

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picked up this headset for my son who already has a ROCCAT keyboard and mouse. It was on sale for $100 and is definitely worth that. Not sure I would have paid $250 for this though. I like that the microphone turns off when it's moved out of the way as well.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Average

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth the $250, even $200, quite uncomfortable and its hard to setup, I like roccat but it wasnt a pair of headphones i was willing to keep

    No, I would not recommend this to a friend
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