Customer Ratings & Reviews
- Model:
- ROC-14-155-01
- SKU:
- 6508801
Rating by feature
- Value
Rating 3.6 out of 5 stars
- Quality
Rating 3.5 out of 5 stars
- Ease of Use
Rating 3.4 out of 5 stars
Customers are saying
Customers regard the SYN Max Air Wireless Gaming Headset's sound quality and comfort as its strongest features, with many praising the excellent audio and comfortable fit for extended use. However, some users experienced issues with the connection stability and charging dock, while others found the volume control to be problematic. The headset's wireless capabilities and battery life also received positive feedback, although some felt the price point was too high. Overall, opinions are mixed, highlighting both the strengths and weaknesses of the product.
This summary was generated by AI based on customer reviews.
No Thank You
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the cups broke on these headphones. I couldn’t believe it broke that faat
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hi and thanks for choosing ROCCAT. We are very sorry you were facing an issue with your headset. Please get in touch with our customer support team using the contact form on our official website so that we can provide assistance in either fixing the issue or getting the headset replaced.
Brand response from ROCCAT Support
Posted .Hi and thanks for choosing ROCCAT. We are very sorry you were facing an issue with your headset. Please get in touch with our customer support team using the contact form on our official website so that we can provide assistance in either fixing the issue or getting the headset replaced.
Had better options
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The base wasn't changing the headset. The mic wasn't that good on picking up my voice.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hi and thanks for choosing ROCCAT. We are sorry the headset isn't working as expected. If you'd like, please get in touch with your vendor in order to return it, should that still be an option. Otherwise, regarding questions and issues we have a dedicated team that is happy to assist. You can reach us using the contact form on the official ROCCAT support website.
Brand response from ROCCAT Support
Posted .Hi and thanks for choosing ROCCAT. We are sorry the headset isn't working as expected. If you'd like, please get in touch with your vendor in order to return it, should that still be an option. Otherwise, regarding questions and issues we have a dedicated team that is happy to assist. You can reach us using the contact form on our official support website.
Not as expected
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used and returned as I find something better online
I would recommend this to a friendPc headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.That soild headphones for the price. They feel a little clunky but not bad
I would recommend this to a friend- Cons mentioned:Connection
Not for PS5
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought and had immediate issues connecting. It looked great, but it kept giving issues with connecting to the PS5. After two days and multiple uses, I had enough and paid more for something better.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hi and thanks for choosing one of our products. We are sorry you are having an issue connecting the device. Please note that we advise connecting the headset to a PC first and update its firmware using Swarm before daily use. The headset unfortunately is also only fully supported under Windows systems. However, it should still work without any issues when connected to a PS5. If you continue having issues despite the firmware update or have more questions, please feel free to reach out using the contact form on our official website.
Brand response from ROCCAT Support
Posted .Hi and thanks for choosing one of our products. We are sorry you are having an issue connecting the device. Please note that we advise connecting the headset to a PC first and update its firmware using Swarm before daily use. The headset unfortunately is also only fully supported under Windows systems. However, it should still work without any issues when connected to a PS5. If you continue having issues despite the firmware update or have more questions, please feel free to reach out using the contact form on our official website.
Absolute Garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give these 0 stars I would. Right out of the box these were absolute garbage. The stand is cheap, the headset feels cheap. It is uncomfortable on my ears. And the beeping, oh my god the beeping. Even when not low on battery they would not stop beeping. I could not not even get these to pair correctly, in my hour of trying they connected to my computer maybe once. They would not update they would just sit at 0% and say recover. When I hit recover it would say to reconnect the headset. I did, many many many times. These are the absolute worst pieces of garbage I have ever used in my life. Save your money, do not buy these. 0 out of 5
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hi and thanks for choosing ROCCAT. We are sorry that the Syn Max Air does not meet your expectations. Please note that when a product gives your trouble our customer support team is more than happy to assist you in getting everything up and running smoothly. Please get in touch by using the contact form on our official support website.
Brand response from ROCCAT Support
Posted .Hi and thanks for choosing ROCCAT. We are sorry that the Syn Max Air does not meet your expectations. Please note that when a product gives your trouble our customer support team is more than happy to assist you in getting everything up and running smoothly. Please get in touch by using the contact form on our official support website.
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a good purchase for what I am using them for.
I would recommend this to a friend- Cons mentioned:Connection
Wouldn't buy if I were u
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give a zero it would it wouldn't stay connected the mute function would mute and u mute over and over hard to get it to stay unmuted overall just bad
No, I would not recommend this to a friendBrand response from ROCCAT Support
Posted .Hi Tyson, thank you for choosing one of our products. We are very sorry for the poor experience you've had. Please note that whenever you are facing an issue with one of our products, we invite you to reach out to our support team using the contact form on Turtle Beach's official website. Our team is dedicated to finding a solution for you.
- Cons mentioned:Connection
dont
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.literally the most trash headset I’ve ever used. Disconnects every 3 minutes and has the battery life of a dollar tree flashlight.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hello Alex, thanks for choosing ROCCAT. We are sorry for your poor experience with the Syn Max Air. Please note that whenever you are facing issues with one of our devices, our support team is more than happy to assist you in finding a solution. Please always feel free to get in touch using the contact form on our official support website. For a duration of two years after purchase, you are also covered by a limited manufacturer's warranty, making an exchange possible should the device be affected by a hardware malfunction.
Brand response from ROCCAT Support
Posted .Hi Alex, thanks for choosing ROCCAT. We are sorry for your poor experience with the Syn Max Air. Please note that whenever you are facing issues with one of our devices, our support team is more than happy to assist you in finding a solution. Please always feel free to get in touch using the contact form on our official support website. For a duration of two years after purchase, you are also covered by a limited manufacturer's warranty, making an exchange possible should the device be affected by a hardware malfunction.
Gf gift idea
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it for a friends gf and she loves it and very happy with it
I would recommend this to a friendWorst set of headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had bought plenty of headsets because I have a problem with throwing them. When I bought this headset I promised myself I would not throw this expensive of a headset. Between the disconnecting issues and charging issues this is by far the worst headset I have ever bought. I have bought cheap ones on amazon and they have worked better then these. I myself and my wife both have this headset and we have nothing but problems with them. I would not recommend these to anyone.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hi and thanks for choosing one of our products. We are very sorry this headset is giving you and your wife so much trouble. Please know that our support team is happy to assist you in getting everything to work as intended. Kindly reach out to us using the contact form on our official website and leave a description of the issues you encounter and we'll get back to you in no time.
Brand response from ROCCAT Support
Posted .Hi and thanks for choosing one of our products. We are very sorry this headset is giving you and your wife so much trouble. Please know that our support team is happy to assist you in getting everything to work as intended. Kindly reach out to us using the contact form on our official website and leave a description of the issues you encounter and we'll get back to you in no time.
Completely Satisfied
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We actually got these on a trade in on a pair we bought and had problems. The exchange was no hassle and quick. And have had no problems with this pair.
I would recommend this to a friendWonderful
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best headsets I've ever bought, I recommend it to everyone!
I would recommend this to a friend- Cons mentioned:Price
Not worth it..
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headset feels cheap and is Not comfortable to wear. Definitely not worth the price
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hi and thanks for choosing one of our products. We are sorry you are not satisfied. Please note that you can always reach out to our team using the contact form on our official website to find assistance on anything about one of our products that might be an issue for you.
Brand response from ROCCAT Support
Posted .Hi and thanks for choosing one of our products. We are sorry you are not satisfied. Please note that you can always reach out to our team using the contact form on our official website to find assistance on anything about one of our products that might be an issue for you.
Really good headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great set of headphones. Noise cancelling is perfect. They dont stay on the charging stand well, but you dont need it to charge them.
I would recommend this to a friend- Pros mentioned:Bluetooth, Sound quality
Feels so premium.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound after software customization.. Charging dock, bluetooth,. Improvement from my TB 700 gen2.. which i loved.
I would recommend this to a friend Buy a different headset, these aren't good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these on sale for $99 they are normally $250 at the time of writing. I can't understand how they would retail for that high of a price. The build of the base is extremely cheap and the headset is very difficult to lock in for charging. Plus audio quality is rather poor, with a lot of static and distorted audio.
No, I would not recommend this to a friendBrand response from ROCCAT Support
Posted .Hi and thanks for choosing ROCCAT. We are sorry you are having issues with one of our products. If you feel the device isn't working as it should, please get in touch with our support team using the contact form on our official website.
Best Headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recommend to everybody. Great headset and the delivery was fast.
I would recommend this to a friendAwful Product. Even Worse Customer Service.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful Headphones. Would not connect or put out audio. Tried recovery software as well as support and nothing would work. Best Buy refused to offer any kind of help beside a refund or exchange. I now need to drive to a UPS store spending money to return this product. Customer support was terrible. I will no longer be a customer and understand why their locations around here are closing.
No, I would not recommend this to a friendBrand response from Turtle Beach Support
Posted .Hi and thanks for choosing ROCCAT. We are sorry that you were having such a bad experience with one of our headsets. Unfortunately, we can not find a support ticket based on your information, so it is difficult to figure out what went wrong when you contacted us. Please make sure you reach out to ROCCAT support using the contact form on our official website as we as a manufacturer can oftentimes provide more in-depth support on our products than vendors can. We'd be happy to find a better solution for you that does not cause you any additional costs.
Brand response from ROCCAT Support
Posted .Hi and thanks for choosing ROCCAT. We are sorry that you were having such a bad experience with one of our headsets. Unfortunately, we can not find a support ticket based on your information, so it is difficult to figure out what went wrong when you contacted us. Please make sure you reach out to ROCCAT support using the contact form on our official website as we as a manufacturer can oftentimes provide more in-depth support on our products than vendors can. We'd be happy to find a better solution for you that does not cause you any additional costs.
- Pros mentioned:Battery life, Comfort, Rgb
Sound good but not worth the price
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At first I’d like to start out with these are good sounding headphones. The sound is clear and a good amount is bass. But software is clunkys well as the whole setup with the charging Mount and how they want you to connect it to your pc. Sound: 4/5 Like i mentioned above, these sound good and clear. With good bass response. I listened to several YouTube videos and gaming on Destiny 2 and Cyberpunk 2077 with these. The directional sounds are distinct and as well distance from the actual sounds within the game. I took a star off because the included spatial audio really made no difference than in stereo. Built quality: 3/5 These feel rather cheap and flimsy. Nothing really feels premium about these considering their price point. Also the adjustable sides easily move from the adjustment you set for your head. Every time i put them on, i had to constantly readjust them to fit my head. The one good thing about these is the ear cushions. They feel super soft and comfortable but the head cushioning definitely does not. Battery life/functionality- 3/5 Battery life is good on these. Not great. It’s rated at 16hrs. I managed to get around that. I turned off the RGB so that helped increase it an hour or 2. I only had to charge them once a week. The button placement and the feel of the buttons are nice. I can easily find the buttons and set it up how i like. One thing i do not like is the included mount/stand. It’s clunky and you have to line up the sensors on the headphones with the sensors on the mount. Plus I’m order to charge them and have them connected to your pc, you have to connect 2 separate wires from your pc to the mount or 1 wire to an outlet and the other to your pc. It’s cumbersome and exposed wires everywhere. You have to connect the mount to your pc because that is the transmitter. Software- 3/5 Ehhh the software is ok, nothing special and is kinda confusing but i guess once you know it’s quirks you can get it to setup. There are settings to fine tune your sound with profiles as well as change the color scheme of your headphones and mount. I did notice that changing the sound settings there was not much a difference, especially their spacial audio setting.
No, I would not recommend this to a friendBrand response from ROCCAT Support
Posted .Hi and thanks for choosing ROCCAT. We are sorry the headset doesn't seem to match your expectations. However, there are a few things to note here: First, the docking station can charge the headset even when connected only to the PC using the data connection plug. If it does not charge this way, there may be an issue with the headset and/or its docking station, potentially validating an exchange. Second, the adjustable sides should stay in position. If they do not, again, there may be an issue with your specific device. We'd be happy to go into more detail and find a solution for you, so please feel free to reach out to our support staff by using the contact form on our official website.