Appliances Presidents’ Day SaleEnds 2/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

$999.99

Customer reviews

Rating 4.6 out of 5 stars with 1231 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.7 out of 5 stars

  • Storage Capacity

    Rating 4.6 out of 5 stars

  • Controller

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers recognize the ROG Xbox Ally X as a high-performing and portable gaming handheld, with users praising its smooth gameplay, compact size, and comfortable design. The battery life and storage capacity are also appreciated by users. However, some customers feel the screen size is too small, and a few have reported issues with game compatibility.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 1,231 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent handheld Gaming Device

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my ROG XBOX Alley X. It runs Battlefield 6 on low settings and is actually playable however I mustly use it for more casual experiences. Im excited to be able to use it while traveling.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best way to enjoy Xbox on the go.

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m an Xbox/console gamer first and foremost and wanted to dip a toe into PC. I can not recommend this enough, it plays so well with Game Pass and Xbox Play Anywhere. Bringing this on work trips and flights make gaming so simple and switching between my console and ROG is seamless. It’s awesome to have your Xbox games and Steam games at your fingertips, or TV with a dock.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the money

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spend all your money, its worth it! Seriously, it is the best way to play Xbox or Steam on the go! If you play for the Xbox Experience, it plays best with PC compatible games, but you can easily cloud play or stream anything you have downloaded to your console. Not PS compatible, but you can still crossplay with PS players. I also can use my Airpods as a headset with ease. Recommended for the gamer in your family.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Beast of a handheld

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this so much. I have always been skeptical about buying a handheld pc but this thing is a BEAST! 80-90 frames on marvel rivals @1080p. 60 frames on gears 5. 90 frames on D2. Seriously enjoying this thing!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great handheld to play all my PC games!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent windows handheld. I was able to play my selection of games across Steam, Epic store, Game Pass, and battle.net applications. Some games took tinkering to play well, but so comes the experience with PC gaming. No regrets.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Xbox ROG Ally X

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far a great buy I love this thing!! The packaging was amazing I love the cool box it came in. I preorder it after it got sold out and it still arrived ok time for my birthday and it arrived a couple days earlier, I really appreciate that!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Xbox Rog Ally X? 10/10

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I charged and played with it as soon as it arrived! I love the fact that it's portable and can connect to my computer! I am excited for more games to be released, and overall, it is the best purchase I have made this year! Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Rogue Ally X

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and speed is amazing!!! I definitely recommend this to all gamers.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great handheld manufacturing defects

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great handheld was really impressed with it but mine happened to have a GPU artifacting issue after one month so I sent it in through Best Buy repair under 1 year manufacturer warranty and they ordered a new motherboard and replaced it for free

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Xbox ally x

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first handheld PC and I really like it. The screen, even though it's not OLED, looks great, and it's very comfortable to use.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best gaming purchase since I left consoles for PC!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really love my XAX. Works with all the games I already ow on Steam and my game pass subscription is paid until deep 2026. So far, haven’t found a game that doesn’t run great. Over all, awesome handheld.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Gaming with Begood2316.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This handheld is amazing it's my first Windows handheld so it was a little difficult to get used to it first just figuring out all the ins and outs of it but after that it's absolutely the best gaming system I've ever had

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love it!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loveeeee it! The best console in the world. It has everything! I purchased it for my husband and he’s in loveeeeeee with it! Best investment.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best buy in Best Buy

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I buy it late night and now I have 12 hours using it without sleeping, the best buy I have made this year.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great Mobile Option

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is Awesome! I'm an older gamer & use it to play all the indie titles that I want to play but refuse to play on my overkill PC. Very comfortable in the hand and has a decent battery life.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very fun handheld

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came in almost 2 weeks in advance where I could pick it up from my nearest best buy which was awesome. It's just a little glitchy at times and I think thats because not all games are configured to work perfectly on a handheld but overall it's an awesome handheld. The 1 less star has nothing to do with best buy's service. The pc itself is juuust not as perfect as I would like it but thats just me. Don't stop yourself from getting one! P.S. the pictures you see are with accessories I bought separately

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    How you gonna compete with #1?

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice system! Sleek interface, comfortable feel! Excellent design!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Handheld

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great handheld and does run everything you throw at it. Some games do require adjusting the settings. The only downside is that it does take some windows based knowledge to set up some systems. It is not a plug and play device. For me it is not a problem but if you have no computer background it could be a bit much to handle. One last thing is most system games rely on internet connection which is almost impossible on cross country road trips and costly for internet connection on planes and hotels. I have unlimited data but connecting to towers deep in hotels greatly diminishes signal.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Amazing

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best handheld I’ve played so far and it’s easy to use!

    I would recommend this to a friend
  • Cons mentioned:
    Software

    Rated 2 out of 5 stars

    Great hardware, painfully unstable software

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The hardware itself is light, comfortable, and ergonomic, and it feels great in the hands. Unfortunately, the software experience is extremely janky for a device at this price point. The controller portion of the device suddenly stopped working one day, which led to many hours of troubleshooting just to get basic functionality back. After finally restoring controller input, the joystick LEDs stopped working entirely and now only light up briefly at startup. The software stack feels fragile and poorly integrated. Multiple ASUS services, firmware tools, and Windows gaming features all fight for control, and when something breaks it’s very difficult to recover cleanly. For the price, this device should ship with far more refined, stable software that works seamlessly together. It should also have an OLED screen — the current display is fine, but not competitive at this cost. I wanted to love this device, but the instability seriously undermines what is otherwise solid hardware.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear ValeriaLG,

      Thank you for sharing your experience with the ROG Xbox Ally X. We are glad to hear that you found the hardware light, comfortable, and ergonomic. We sincerely apologize for the software and stability issues you encountered, including controller input failures and LED malfunctions. This is not the quality we aim to provide, and we regret the inconvenience caused.

      To further investigate and resolve these issues, we recommend contacting our ASUS support team directly at https://www.asus.com/us/support/callus/. Our team can provide advanced diagnostics and assist you with troubleshooting or repair options if needed.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2510034406-0021" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

Sponsored