Main Content

Customer Ratings & Reviews

$519.72

Customer reviews

Rating 4.4 out of 5 stars with 767 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Cook Settings

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 29 Showing 561-580 of 767 reviews
  • Rated 3 out of 5 stars

    More than 30” necessary for installation

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If installing next to a wall or pantry on the hinge side you need an additional 1 1/2 inch of clearnce to allow the door to open to a full 90 degrees.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,

      Thank you very much for your observation of our microwave. Rest assured that we are working to improve our products and services with the help of your reviews.

      Have a great day,

      -Ernest- Samsung

  • Rated 3 out of 5 stars

    Microwave

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buttons are very sensitive. Our display screen messes up about once every two or three months. We have to unplug it and this fixes the issue temporarily. We find that it is not very user friendly.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      JamesM, having a working microwave button is important to operate the microwave properly. We are here to help.

      Below is a link to help you diagnose if your microwave buttons are sensitive. Please click on the embedded word.

      Microwave control panel does not respond
      https://www.samsung.com/us/support/troubleshooting/TSG01001961/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1147681378) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung

  • Rated 5 out of 5 stars

    Microwave

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This microwave is perfect for our kitchen. It does not take up to much space and gave us some space we didn’t have. It works pretty well and heats up the food.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Beautiful but the interior height is limiting

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks nice, but the inside is really small. We realized this was not the one for us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung smart slim Microwave

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s in good condition and like new even thought i bought open box microwave.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microwave

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy return even open box did not use cannot be used as recirculate

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Range

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Put this over our stove and it is absolutely beautiful. Saved us so much counter space and I love the touch buttons.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Search for tossed parts

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with the microwave, but setting it up is still ongoing. Bought it Open Box from Manchester, got it home and discovered parts were mising to set it up to fit our conditions. The store had displayed it and threw away the packaging and the include parts. Took days of searching, making a part we couldnt find, and are still waiting for a back ordered part.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      To better assist you with this issue, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.

      They can either answer your question or transfer you to your local store to answer your specific concern.

      Leo Samsung

  • Rated 5 out of 5 stars

    Slim

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With out cabinets a standard size microwave would have been too big and feel like its right above the oven so this slim one makes the kitchen look correct

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product so far

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the vertical space savings and i dont miss the larger heating cavity at all. So far its worked perfectly. Wifi connectivity was a snap

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase and experience

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy I decided to purchase this microwave! Cooks and heats up food nicely! Good price also! Installers were very professional and quick. Job well done!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Thin microwave

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had one I had to return because it didn’t work but this one works great

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Over the range microwave reveiw

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over all, its a very nice unit. Easy to install. The bad part " to me" the under unit counter top light is NOT bright at all, even on high. The exhaust on "high stting" is LOUD, i feel too loud for being rear vented through the wall

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Mark R,

      It's disappointing when the features of this Samsung microwave model don't quite live up to expectations. Let us provide details and help.

      Microwaves typically do not produce noise measured in CFM because they are designed to operate quietly. Any noise they do make is usually minimal and related to the operation of the internal components, such as the turntable or fan. If your microwave seems unusually loud, I have shared a Samsung link below to help further.

      Samsung microwave is making unusual noises:
      https://www.samsung.com/us/support/troubleshooting/TSG01001968/

      Over-the-range microwaves historically used halogen bulbs for their cooktop lighting due to several reasons:

      1. Heat Resistance
      2. Color Temperature
      3. Size and Fit

      However, as LED technology has advanced, many newer models are now equipped with LED cooktop lighting. LEDs offer advantages such as lower energy consumption, longer lifespan, and potentially cooler operation. I have shared a Samsung link below for your reference to a microwave model that uses LED for its cooktop.

      https://www.samsung.com/us/home-appliances/microwaves/over-the-range/1-1-cu--ft--smart-slim-over-the-range-microwave-with-550-cfm-hood-ventilation--wi-fi---voice-control-in-black-stainless-steel-me11a7710dg-aa/#support

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1147359480 to help our team pull up your information.

      Leo Samsung

  • Rated 5 out of 5 stars

    Samsung microwave

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this microwave. Fits great needed a short height unit. Cooking is accurate. Only down side is no power level button, need to use wifi to adjust. So you will need to able to connect to wifi.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Sam NOT SO Sung

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    6 months and dead. Waiting over a week for service. Replaced my 27 year old unit that was still working with Samsung junk. Samsung appliances ..... RUN!!! Ranges, Refrigerators, you name it, they have full time staff 24 / 7 to help with just 20 people in front of your call because they can't make product that lasts anymore.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Daniel, we understand your frustration if you have been waiting for over a week for a service visit and have still received no update on your service technician. We want to speak to you directly to provide support and see what options we can offer to help you.

      Please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
      4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)

      When you message us, please provide us with this reference number (1151697185) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung

  • Rated 4 out of 5 stars

    Good value when you don't have the space

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sticks out a little further than a traditional microwave but it was still more affordable than modifying the cabinet above

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung mounted cabinets microwave

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The salesmen were terrific. Ordered online and had difficulty finding it in stock. Even loaded into my Corvette!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Slim

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stuck out too far from cabinet- love the slim look not the depth

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there, KateS.

      Thank you very much for your observation of our microwave. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG)

      Have a great day.

      ^Camille Samsung

  • Rated 5 out of 5 stars

    Great microwave

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great microwave. Quiet fan that removes all the cooking smells

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung microwave

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Normal microwave. Hard to wipe down because it messes with the touch buttons.

    I would recommend this to a friend
Sponsored