Customer Ratings & Reviews
- Model:
- ME11A7510DS/AA
- SKU:
- 6469096
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers are positive about the size and design of the 1.1 cu. ft. Smart SLIM Over-the-Range Microwave, as well as its overall performance and ease of use. Many appreciate the hood ventilation and find the microwave powerful. However, some customers have expressed concerns about the fan noise and the intuitiveness of the keypad.
This summary was generated by AI based on customer reviews.
Jack10
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great appliance works well I recommend this Product
I would recommend this to a friendBroken Promises
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sold me an "open box" microwave and I knew it was open box. They mentioned it would include all the installation hardware and when we found the time to install we found out that it did not include the bracket to install. When we called they didn't have a solution for me that wasn't going to cost me "MORE." Dissapointed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
gupta
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very good to use. It's look good in my kitchen. cooking is good.
I would recommend this to a friendDismayed for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great snd works great…but, directions and processes are NOT USER FRIENDLY. Makes little sense, especially the “quick guide”. It is as if they included the wrong directions. Gennerally, the directions are very poorly written and confusing. No Touch Pad light so you can’t see it without turning another room light on. You can’t select sounds to turn on/off—only all on or all off. Fan is good and strong. Lights are good and bright, but bulbs are haligen not LED. They burn hot and can burn you if accidentally toching them. Samsung has not met my expectations.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello David,
We appreciate the review about your overall experience using the microwave.
Should you need further support, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you.
-Angelica
Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave work great and also the color looks nice
I would recommend this to a friendDidn't even last 3 months.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We haven't had it for 3 months. The microwave has power, lights up, but no vent fan, turn table doesn't run, microwave doesn't operate. Over 500 dollars after tax and breaks down in 3 months. Unreal.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello GMadden,
We understand the dismay about the microwave's overall performance. Let us help.
Below is a troubleshooting link to help with the microwave's vent fan.
The vent fan is weak on the Samsung over-the-range microwave:
https://www.samsung.com/us/support/troubleshooting/TSG01202710/
To help when the turntable does not rotate, please check the troubleshooting link below.
The turntable does not rotate and is making noise:
https://www.samsung.com/us/support/troubleshooting/TSG01001970/
Here is a link containing troubleshooting steps when the microwave is not working.
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1151155296 to help our team pull up your information when you message us.
Thank you.
-Angelica
Classy looking microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It fits and looks so classy in our remolded kitchen!
I would recommend this to a friendGreat microwave
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great microwave for small dishes not large bowls..
I would recommend this to a friendInstallation not finished
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave was not installed properly. I've been trying to get someone to come out for over a week and they keep telling me someone is coming out, but I keep getting the run around! Very disappointed !! I will be returning it !!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MarkR,
To better assist you with this issue, please contact Best Buy's customer service department at (888) 237-8289, open 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Thank you.
-Kimberly
Exhaust fan doesn’t really work like they advertis
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a decent microwave, the fan is very loud and barely sucks any air at all, it blows like a champ out of the top though so there’s that….
No, I would not recommend this to a friendRequires a flashlight to use!!!!!!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.should have the control panel marked ! It requires a flash light to read the controls!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JohnM,
We understand your frustration about the microwave's controls. We appreciate your feedback and will forward your suggestion to our engineering team so they can consider the possibility of having the keypad illuminated in future models. Should you need any support, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Kimberly
Meh...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The manual is not great. Not sure why you need wifi and voice control for a microwave. And it was $400.
No, I would not recommend this to a friendThe app
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We tried to connect the app but isn’t work……///////
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We understand you wish to connect your microwave to the range app. Let's get the details you need.
Please refer to your user manual for the step-by-step guide on connecting via the Smarthings App. Turn to pages 32 to 33, "SmartThings."
User Manual
https://downloadcenter.samsung.com/content/UM/202502/20250226161329120/01._IB_FULL_ME11F7510MT_AA_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150300969) to help our team pull up your information.
Have a great day.
^Camille
Don't buy open box from Bestbuy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Second open box microwave I try to buy from bestbuy. It was an open box "good". It looked good, but didn't have any of the accessories. We noticed that it came with extra mounting bolts and that the originals were thread damaged. When trying to fit the new bolts we noticed that the mounting nuts where damaged too. Since I didn't find out soon enough and the return period already passed, I'm stuck with an unmountable microwave and even if I want to buy the accessories to replace the missing ones I'm gonna be spending more money than the value of a new microwave.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Worst EVER STOPPED WORKING
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave stopped heating up before the 1st year was even over. Id never recommend this and best buy is useless. Spent $500 on a microwave for it to not even last a year.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We understand that having a microwave that stops heating can be frustrating. Let us assist.
The link below contains information on what to do when your microwave stops heating.
Samsung microwave is not heating:
https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-is-not-heating-or-has-stopped-working
We've also provided the user manual for other recommended actions when the microwave does not heat. See page 35.
https://downloadcenter.samsung.com/content/UM/202502/20250226161329120/01._IB_FULL_ME11F7510MT_AA_EN.pdf
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1150949386 to help our team pull up your information when you message us.
Thank you.
-Angelica
Do Not Buy - Hidden Cost
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this microwave a year or so ago. The microwave is ok BUT it has 2 Charcoal Air Filters that Samsung recommends changing every 6-months. The filter costs $138 at Samsung (and is on back order); The same OEM filter is available at sears parts for $100. And that is for one of the 2 you will need. So $200 to change filters every 6 months for a $400 microwave!!!! Cheapest non-OEM is $40, but to think that Samsung wants to charge you $280 on their site every 6-months is highway robbery. I would have chosen a different brand with more readily available OEM parts if I knew.
No, I would not recommend this to a friend- Pros mentioned:Size
Excellent microwave for right spaces
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing microwave for small spaces. If you have minimal clearance between your oven and microwave, this is the unit to get.
I would recommend this to a friend Microwave
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to change time after electricity is off. You'd think it would auto reset.
I would recommend this to a friendBrand response from Samsung
Posted .We want to get you assisted with the clock in your microwave, Cole702.
We understand the hassle of setting the clock of your microwave each time the power is out for a long period of time. If it's just a power glitch for a few seconds or minutes, resetting the clock may not be necessary. If you need to set the clock again, please click this link for tips.
Please turn to page 12 of the microwave's user manual for easy steps on setting the time:
https://downloadcenter.samsung.com/content/UM/202108/20210806100046717/ME11A7510D_00_EN_MES_CFR_210728.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146031001) to help our team pull up your information when you message us.
Have a great day.
-John
- Pros mentioned:Design
Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the design of this stove looks very nice in my new kitchen!
I would recommend this to a friend not what I expected
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This poduct does not have sensor cook. However, if you do an on line search and sort for sensor cook it is included. I was disappointed after it was installed to find this out. "auto cook" does not use sensor technology, but depends on the user to indicate the quantity.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ThorS,
We know that operating the microwave can be challenging. Allow us to guide you in using the microwave effectively.
Please see the "Using your microwave oven" section on pages 16-25 of the user's manual to help you use the unit effectively.
Manual
https://downloadcenter.samsung.com/content/UM/202309/20230913161016187/O_01._DE68-04568C-03_IB_FULL_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146523007 to help our team pull up your information.
Have a great day.
^Aloe
