Skip to contentGo to Product Search
Gift Ideas
Main Content

Customer Ratings & Reviews

No content
  • Front. Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 550 CFM Hood Ventilation, Wi-Fi & Voice Control - Stainless Steel.
  • Alt View 12. Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 550 CFM Hood Ventilation, Wi-Fi & Voice Control - Stainless Steel.
  • #1 Ranked Over-the-Range Microwaves for Customer Satisfaction -J.D. Power 2024 Samsung received the highest score with over-the-range microwaves in the J.D. Power 2023-2024 U.S. Home Appliance Satisfaction Studies of customers' satisfaction with their home appliance. Data is based on the first 12 months of ownership. Responses collected between December 2022 - March 2023 and January - March 2024. Visit jdpower.com/awards for more details.
  • Cooking Guide Label - Poca - I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.
  • Alt View 14. Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 550 CFM Hood Ventilation, Wi-Fi & Voice Control - Stainless Steel.
  • Alt View 15. Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 550 CFM Hood Ventilation, Wi-Fi & Voice Control - Stainless Steel.
  • Alt View 16. Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 550 CFM Hood Ventilation, Wi-Fi & Voice Control - Stainless Steel.
  • Alt View 17. Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 550 CFM Hood Ventilation, Wi-Fi & Voice Control - Stainless Steel.
  • Alt View 18. Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 550 CFM Hood Ventilation, Wi-Fi & Voice Control - Stainless Steel.
  • Alt View 19. Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 550 CFM Hood Ventilation, Wi-Fi & Voice Control - Stainless Steel.
  • The space-saving, powerful microwave - at the Best Buy Lab video 0 minutes 58 seconds
  • BBY Overview - Samsung: Fingerprint Resistant Finish video 0 minutes 41 seconds
  • Slim OTR Videos video 1 minutes 52 seconds
  • Know Before You Buy: Over-the-Range Microwaves video 1 minutes 05 seconds
  • Wide LED Cooktop Bar video 0 minutes 15 seconds

Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 550 CFM Hood Ventilation - Stainless Steel

Model:
ME11A7710DS/AA
SKU:
12374834
$544.00
Save $25.99
Comp. Value: $569.99

Customer reviews

Rating 4.2 out of 5 stars with 428 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.5 out of 5 stars

  • Cook Settings

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 20 Showing 381-400 of 428 reviews

  • defective

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    would not start, said door is open which it wasn't. Should have tried to start it before I installed it. Returned for refund

    This review is from Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 550 CFM Hood Ventilation - Stainless Steel

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,

      Thank you for choosing Samsung for your microwave needs. We're saddened that you no longer have the product and would love to work with you in the future.

      Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.

      Have a great day.

      ^Camille Samsung

  • TERRIBLE INSTALLATION & DELIVERY!!!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The microwave it's self is awesome! My one star is for the terrible & I mean totally terrible delivery & instillation I received from Best Buy. They were over three hour late, could not communicate with me, because the installer did not speak English. The messed up my cabinets BIG time! I called to complain, your rep had me send pictures of the damage, because she said she'd file a claim for me, BUT I HAVE HEARD NOTHING. WHAT'S GOING ON BEST BUY???

    This review is from Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 550 CFM Hood Ventilation - Stainless Steel

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuy Client,

      This is not the experience we want you to have. To better assist you with this issue, please contact our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.

      Have a great day!

      ^Chrystel Samsung

  • Ej

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great above the stove, love the slim design.

    This review is from Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 550 CFM Hood Ventilation - Black Stainless Steel

    I would recommend this to a friend

  • Short Life Span

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had it for 11 months and it already stopped working!

    This review is from Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 550 CFM Hood Ventilation - Stainless Steel

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We understand the disappointment of having an appliance that stopped working, Tracey. Let us assist.

      Below is a link containing troubleshooting steps when the microwave is not working.

      Samsung microwave is not heating or has stopped working:
      https://www.samsung.com/us/support/troubleshooting/TSG01001963/

      You may also refer to the user manual for other recommended actions when the microwave is not working. Turn to page 34.
      https://downloadcenter.samsung.com/content/UM/202309/20230915151821520/O_ME11A7710D_EN.pdf

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1146748252) to help our team pull up your information when you message us.

      Thank you.

      -Angelica Samsung

  • Not good

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to call total tech to get it replaced. Buttons stopped working and microwave would turn on on randomly and run.

    This review is from Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 550 CFM Hood Ventilation - Black Stainless Steel

    No, I would not recommend this to a friend

  • I'd stay away

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    User interface is very cumbersome. Never could get the Cook Power settings figured out. Looong door gets in the way most times.

    This review is from Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 550 CFM Hood Ventilation - Stainless Steel

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello, I can see you've spent a lot of time on this already, so let's see what we can do to fix this dilemma. I have attached a link to the user manual which has information on the system settings starting on page 12 (https://bit.ly/3stTTc8). If you have any additional questions or concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144011091) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay Samsung

  • Needs lighted keypad

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First one delivered was damaged, returned and reordered again. Best Buy very easy to make returns on items. Only problem is panel not lit so it is very difficult to see numbers unless there is a lot of light in the kitchen. Needed to keep flashlight near to unit to see keypad which is very dark without a lot of light in area.

    This review is from Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 550 CFM Hood Ventilation - Black Stainless Steel

    No, I would not recommend this to a friend

  • Complaint

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cannot review an item we still have not received. I would very much like to have this item. I was last told there was 23 of these microwaves in the Charlotte warehouse and all we want is one. They keep backing up the order. Not happy.

    This review is from Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 550 CFM Hood Ventilation - Black Stainless Steel

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuy Client,

      Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to follow up on the microwave that you ordered.

      Have a great day.

      -John Samsung

  • Service

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    horrific service getting this item delivered and installed. post-poned multiple times. would like to cancel and purchase from different supplier but guess we will just have to wait.

    This review is from Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 550 CFM Hood Ventilation - Black Stainless Steel

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuy Client,

      This isn't the experience we want you to have. To better assist you with this, please contact our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.

      Have a great day!

      ^Chrystel Samsung

  • Microwave

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new microwave ! It’s a good fit because I have a gas stove. The microwave is higher up so the flames won’t melt the microwave. So far so good.

    This review is from Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 550 CFM Hood Ventilation - Stainless Steel

    I would recommend this to a friend

  • Not Durable

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped heating after 14 months, just after the warranty expired

    This review is from Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 550 CFM Hood Ventilation - Stainless Steel

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We understand that having a microwave that stopped heating can be frustrating, CaraO. Let us assist.

      The link below contains information on what to do when the microwave has stopped heating.

      Samsung microwave is not heating:
      https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-is-not-heating-or-has-stopped-working

      If you have further questions or inquiries, these are the platforms that you can reach in the future:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1148063741) to help our team pull up your information when you message us.

      Thank you.

      -Angelica Samsung

  • Like failure was planned.

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased 2/28/22. Magnetron died this morning, 5/20/23, only 15 months old and of course 2 months out of warranty. Repair estimate is about $50 less than replacement. Totally dissatisfied with product and Samsung.

    This review is from Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 550 CFM Hood Ventilation - Stainless Steel

    No, I would not recommend this to a friend

  • Junk

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Please don’t buy this it just junk and not worth the money

    This review is from Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 550 CFM Hood Ventilation - Stainless Steel

    No, I would not recommend this to a friend

  • Worst Company Ever!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy sucks! Worst experience ever! They are incapable of doing anything right and don’t follow up when there are issues to take accountability!

    This review is from Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 550 CFM Hood Ventilation - Stainless Steel

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear valued BestBuy client,

      To better assist you with this, don't hesitate to get in touch with our
      BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry about their service and to follow up with your concern.

      Have a great day.

      -Ernest- Samsung

  • Dissaponted

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item broke after a year and has to be reapaied and the repair cost the price o a new one

    This review is from Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 550 CFM Hood Ventilation - Stainless Steel

    No, I would not recommend this to a friend

  • It's a dud

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far we have had really bad luck. The first one was too noisy so we had it replaced. The second one has stopped functioning. Going for round three. Third time's a charm? Will update.

    This review is from Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 550 CFM Hood Ventilation - Black Stainless Steel

    No, I would not recommend this to a friend

  • Good buy

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast shipping and reasonable pricing. Would definitely recommend to others.

    This review is from Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 550 CFM Hood Ventilation - Black Stainless Steel

    I would recommend this to a friend

  • Sleek

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I get lots of compliments on this microwave. It makes my kitchen look great.

    This review is from Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 550 CFM Hood Ventilation - Black Stainless Steel

    I would recommend this to a friend

  • Samsung lean microwave

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They canceled the order without giving me a reason. It is no longer available for that price

    This review is from Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 550 CFM Hood Ventilation - Stainless Steel

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      We appreciate you informing us of your experience with the order you placed for the microwave.

      Please get in touch with our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store.

      Thank you.

      -Angelica Samsung

  • BAD

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m person that doesn’t write reviews.. bought this unit low profile good cfm.. stop working only after month.. stopped heating..

    This review is from Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 550 CFM Hood Ventilation - Stainless Steel

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Paul,

      Thank you for taking the time to share your overall experience with the product. We would like to share a troubleshooting guide for the microwave, not heating.

      Samsung microwave is not working:
      https://www.samsung.com/us/support/troubleshooting/TSG01207757/

      To better assist you and to collect more details, please reach us with the following options:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      You may provide this reference number (1145014542) to help our team pull up your information.

      Thank you for choosing Samsung. Have a great day.

      -Trisha- Samsung

Page 20, Showing 381-400 of 428 reviews
Sponsored

People also viewed

  • LG - 1.7 Cu. Ft. Over-The-Range Microwave with Sensor Cook and EasyClean - Stainless Steel
    $249.99
    $399.00
  • LG - 1.3 Cu. Ft. Low-Profile Over-The-Range Microwave with Zero Clearance Door - Black
    $379.99
    $649.00
  • LG - 1.3 Cu. Ft. Low-Profile Over-The-Range Microwave with Sensor Cook and Zero Clearance Door - Black
    $479.99
    $749.00
  • Samsung - Bespoke 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Edge to Edge Glass Display - Stainless Steel
    $399.99
    $449.99
  • Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Wi-Fi Connectivity - Stainless Steel
    $379.99
    $419.99