Customer Ratings & Reviews
- Model:
- ME11A7710DS/AA
- SKU:
- 12374834
Rating by feature
- Performance
Rating 4.5 out of 5 stars
- Cook Settings
Rating 4.5 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Stopped working within 1 month of very light use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave stopped heating within 1 month of use
No, I would not recommend this to a friendBrand response from Samsung
Posted .Having a working microwave for heating your meal is what we want for you, NidhinR. Let us help with your unit.
When a microwave isn't starting or heating, the most common reason is because it is in Demo mode.
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
See page 34 of this owner's manual.
https://downloadcenter.samsung.com/content/UM/202107/20210722134137943/ME11A7710D_00_EN_MES_CFR_210622.pdf
To better assist you with Samsung products, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145346926) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the microwave and the way it senses things when you cooking or defrosting and love the notifications to my phone. The only con is that the keyboard control does not light up. Very disappointing.
I would recommend this to a friendSlim microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the size , pulls smells right out . Power is great
I would recommend this to a friendMicrowave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We like the microwave, except the keyboard display is difficult to see unless there is a lot of light on it.
I would recommend this to a friendHeavy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My husband and I installed this microwave tonight. I love the LED lighting and extra strong fan. It fits the space nicely. At this time, I have zero complaints on the functionality because the buttons all work and it turns on. My only complaint is the instructions. The template is off and caused us a lot of grief lining up the screws on top. We had to take it down several times to redrill holes. It is very heavy and that was not pleasant.
I would recommend this to a friendBest microwave we ever owned!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beat microwave we ever purchased. We love this. Yes, it sticks out beyond cabinets. It’s sleek and slimline. Definitely recommend!! Make sure you READ the installation instructions or have it installed for you.
I would recommend this to a friendBeautiful Range Microwave Hood
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love, Love the compact size and ease of use. Its a very nice addition to my kitchen.
I would recommend this to a friendSamsung slim microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recommend this product. It is narrow but powerful and looks good quality.
I would recommend this to a friendIt stopped heating up food 7 months after purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Received the microwave as a Christmas gift. By the following July 4 holiday, the microwave won’t heat anything up any longer. Was working fine for the first seven months, but all of a sudden, it won’t heat anything up. Basic troubleshooting steps haven’t worked. There’s better microwaves out there to get before this one. It looks nice and it being “slim” is convenient. The button to turn the fan on will be accidentally pressed because of its placement. If there’s not enough lights on in the kitchen, you cant see what buttons you’re pressing. And, it’s not working after only seven months. There are cheaper microwaves that may not be slim, but they operate more efficiently. I don’t recommend this product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We understand that having a microwave that stopped heating can be frustrating. Let us assist.
The link below contains information on what to do when the microwave has stopped heating.
Samsung microwave is not heating:
https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-is-not-heating-or-has-stopped-working
You may also check page 35 of the user manual for other solutions when the oven does not heat.
https://downloadcenter.samsung.com/content/UM/202309/20230915151821520/O_ME11A7710D_EN.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147313221) to help our team pull up your information when you message us.
Thank you.
-Angelica
Good product bad service.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave is awesome, however the service wasn't.
I would recommend this to a friendSo far it’s great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great. Heats quickly. Big enough for everything I put in it. Used peel and stick stainless steel tiles to fill in my backsplash.
I would recommend this to a friendGreat microwave for small kitchen.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful product. Easy to install. Love the string fan and very bright light.
I would recommend this to a friendDeeper than expected
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the look! Only thing i did not care for (which i have accepted now) is the depth of this microwave. We hardly use one so i just wanted a smaller one but it sticks out quite a bit past the cabinets. Exhaust works great!
I would recommend this to a friendBrand response from Samsung
Posted .We appreciate the review you shared with us, user789979!
Should you need support, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you!
-Angelica
Love it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It looks Great and it works very good. the Ventilation is powerful and works fine.
I would recommend this to a friendA oid this mocrowave for many reasons
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Reason #1 would be that you cannot put a stanfing bag of microwave rice in this. Well, you can, but you have to cut off more than the tear off top. It gets annoying. It is not height accomodating. #2. After cooking a frozen freezer pizza, the microwave turned itself off and wouldnt start back up. The microwave was so hot to the touch it could have burned my hand touching it. When i opened the microwave door a rush of HOT air whooshed out. While it didnt burn my face it didnt feel good either. Sorta like opening your oven door. Samsung states they will “fix” the issue but after this i am completely uncondortable fixing this. I would simply avoid this one if only because of the very short stature and then because after only 3 months it broke!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .SMyers, sharing your experience with our microwave is important to us. Let's go ahead and help you with this.
Below is a link to help you with the clearance needed for your microwave. Please go to page 2.
Microwave clearance
https://image-us.samsung.com/SamsungUS/home/pdf/ME11A7710_Slim_V4.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146077489) to help our team pull up your information.
Have a great day.
^Camille
Best microwave so far
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Havr not had an issue at all. The fans on this are a little liud on boost mode, but that was expected. Reheating works perfectly. Love the presets.
I would recommend this to a friendBeautiful
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just like the picture but didn’t fit it’s beautiful I was sad
I would recommend this to a friendGreat microwave so far
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good I really like this microwave, I haven't used voice control yet and I do plan on real soon. It's only been a week! so I will update you
I would recommend this to a friendDisappointed in the lack of customer support
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We placed an order for this three weeks ago and delivery was scheduled for the 16th. On the 16th we get a message that they're preparing our order...and then we get nothing. When I call Customer Service, they can't give me any information other than to say that it will now be in on the 19th. And now we're out to the 22nd and once again we've heard NOTHING. I called customer service last night and after being told that the rep couldn't see anything on ETA in the system, when I asked to speak to someone else who could possibly help me, she started yelling at me that nobody else can see anything either and then hung up on me. I've never had issues with Best Buy in the past and we spend a lot of money there, but I am so seriously disappointed in the lack of customer support and the run around we've been given on a item that their website said was already at their warehouse. There is a reason big box stores are starting to fold in favor of smaller sellers.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. Call any day between available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
^Aloe
Nice Microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for my new kitchen!! Very nice oven microwave.
I would recommend this to a friend
