Customer Ratings & Reviews
- Model:
- MC17J8000CG
- |
- SKU:
- 5580725
Customer reviews
Rating 4.3 out of 5 stars with 1174 reviews
(1,174 customer reviews)Rating by feature
- Performance3.8
Rating 3.8 out of 5 stars
- Cook Settings4.1
Rating 4.1 out of 5 stars
- Quality4.1
Rating 4.1 out of 5 stars
Customers are saying
Customers are enthusiastic about the convection feature, ease of use, and stylish design of this 1.7 Cu. Ft. over-the-range microwave. Many appreciate its size and performance, along with the fingerprint-resistant stainless steel finish. However, some customers noted concerns about the weight and power, and a few experienced issues with the door. The price point was also mentioned as a potential drawback by some users.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use
Rated 4 out of 5 stars
nice looking, matches my new samsung gas range.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I LIKE THIS MICROWAVE BECAUSE IT IS EASY TO USE ONCE YOU BECOME USED TO THE KEYPAD FUNCTIONS WHICH ARE SELF EXPLANATORY IN MOST CASES. I HAVE NOT TOTALLY EXPLORED TO CONVECTION FUNCTIONS I STILL MUST REFER TO THE AUTO COOK MENU GUIDE. I WOULD RECOMMEND THIS MICROWAVE OVEN
This review is from Samsung - 1.7 Cu. Ft. Convection Over-the-Range Fingerprint Resistant Microwave - Stainless Steel
I would recommend this to a friend Rated 4 out of 5 stars
First microwave did not work after install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had to wait one week after first microwave was installed by the Geek Squad because it did not work. The installers also stated that they could not attach the microwave to the exhaust pipes above the unit and that we would have to hire someone else to do that....this was after they pulled my old one out making it unusable. We had to purchase new pipes on our own and they told us to hire someone to attach it to the exhaust system going outside. The next installer was able to connect the pipes and said that it was "part of the job". Product was great after it was installed properly, but first installers were clueless and unhelpful, causing us to be without a microwave for three and a half weeks...unacceptable!
This review is from Samsung - 1.7 Cu. Ft. Convection Over-the-Range Fingerprint Resistant Microwave - Stainless Steel
No, I would not recommend this to a friend- Pros mentioned:Convection
Rated 5 out of 5 stars
Great functions!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We did extensive research on this unit and I have to sya I am very happy with my purchase. I would recommend having someone install it. I'm not overly handy with tools and it took about 4 hours to mount and install. The convection part of the unit works amazingly well. I love having basically two ovens now! It microwaves food increadibly quickly. Overall, a great unit!!
This review is from Samsung - 1.7 Cu. Ft. Convection Over-the-Range Fingerprint Resistant Microwave - Stainless Steel
I would recommend this to a friend Rated 3 out of 5 stars
It’s a good unit but can be complicated to use.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As far as a microwave and convection oven go, it does the job. However, it has like over 100 modes for cooking pretty much anything and you literally have to have the printed guide on hand to figure out how to access the cook mode you are looking for. I really think they should have worked out a better interface so that you didn’t have to rely on a sheet of options. That being said, it cooks great and looks great along side my other Samsung appliances. I particularly love having the buttons on the bottom vs the side as it makes it much easier for shorter people to use it.
This review is from Samsung - 1.7 Cu. Ft. Convection Over-the-Range Fingerprint Resistant Microwave - Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with the Features and how to use them. That is okay because I have all the answers in your User Manual. See link below:
https://downloadcenter.samsung.com/content/UM/201904/20190417134224394/MC17J8000CG_AA_DE68-04224E-02_EN-MES.pdf
Thank you for choosing Samsung. ^Brad
- Pros mentioned:Convection, Size
Rated 5 out of 5 stars
Love this microwave!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s huge and I love the convection feature. Highly recommended!
This review is from Samsung - 1.7 Cu. Ft. Convection Over-the-Range Fingerprint Resistant Microwave - Stainless Steel
I would recommend this to a friend Rated 5 out of 5 stars
Looks and works great!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installed quickly and looks great! Works perfectly.
I would recommend this to a friend- Pros mentioned:Convection
Rated 5 out of 5 stars
Great Microwave/Convection Oven Combo
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Oven looks good with our Black and Stainless Steel appliances. The convection setting cooks meats that looks like they were done on a rotisserie. Very tasty.
This review is from Samsung - 1.7 Cu. Ft. Convection Over-the-Range Fingerprint Resistant Microwave - Stainless Steel
I would recommend this to a friend - Pros mentioned:Size
Rated 5 out of 5 stars
Samsung Happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to replace my aging microwave and have always been a fan of Samsung - phones, appliances, TV's and even have the Samsung laptop! This convection microwave was a perfect fit for my tight space and an easy install - the wife is happy and therefore life is good. Thanks again Samsung!
This review is from Samsung - 1.7 Cu. Ft. Convection Over-the-Range Fingerprint Resistant Microwave - Stainless Steel
I would recommend this to a friend - Pros mentioned:Convection
Rated 5 out of 5 stars
very pleased
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife never used a micro wave or at least not very often. She read the manual, and loves the convection and all the programs for cooking. Major upgrade from our old one. in addition, a very powerful exhaust fan.
This review is from Samsung - 1.7 Cu. Ft. Convection Over-the-Range Fingerprint Resistant Microwave - Stainless Steel
I would recommend this to a friend - Pros mentioned:Features
Rated 4 out of 5 stars
Great Oven
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchase this first because of the name, secondly on the features. This oven is packed with feature and cooking programs. Which I was skeptical at first, but cooked foods perfectly. Including melting butter perfectly.
This review is from Samsung - 1.7 Cu. Ft. Convection Over-the-Range Fingerprint Resistant Microwave - Stainless Steel
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Excellent Microwave/Convection Oven
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung Microwave Convection oven was easy to self install. I replaced a GE Microwave and was able to reuse the GE mounting bracket. Operation is easy the manual is very detailed and if you spend the time reading it you will have no problem using this microwave oven.
This review is from Samsung - 1.7 Cu. Ft. Convection Over-the-Range Fingerprint Resistant Microwave - Stainless Steel
I would recommend this to a friend - Pros mentioned:Features
Rated 4 out of 5 stars
It has many features
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of feature but if you bake or roast it will take a while. Not as user friendly as most microwaves, you have to use the book or scroll thru menus to get to what you want. I'm sure one day it will be easy to use. Basic microwave is great.
This review is from Samsung - 1.7 Cu. Ft. Convection Over-the-Range Fingerprint Resistant Microwave - Stainless Steel
I would recommend this to a friend - Pros mentioned:Convection
Rated 4 out of 5 stars
Very affordable.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely the most affordable of the convection series ovens. At only $350, we couldn't pass it up! Came with a broken handle from a screw being over tightened at assembly, but Samsung sent me one and I repaired it easily myself. Happy with it so far.
This review is from Samsung - 1.7 Cu. Ft. Convection Over-the-Range Fingerprint Resistant Microwave - Stainless Steel
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Great microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great microwave and easy to use. On top of that it's beautiful!
I would recommend this to a friend - Pros mentioned:Features
Rated 3 out of 5 stars
Super Nice with one flaw
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know if it was the installer or the microwave itself but this microwave vent is very weak. Other than that it's a nice looking full featured microwave that can act as a second oven. Very cool.
This review is from Samsung - 1.7 Cu. Ft. Convection Over-the-Range Fingerprint Resistant Microwave - Stainless Steel
I would recommend this to a friendBrand response from Samsung
Posted .Hello JeffreyCho,
Thank you for reaching out and sharing your feedback about your Samsung microwave. We are glad to hear that you like the product and its features despite the issue you're experiencing with the vent being weak. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01202710/ to guide you on the issue.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144557226.
-Noraina
- Pros mentioned:Features
Rated 4 out of 5 stars
Very versatile appliance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Microwave has so many options...a bit overwhelming. It would be helpful if Samsung had a video that showed you how to work all the features. I've spent quite a bit of time reading through the manual. Best way to learn it is to use it.
This review is from Samsung - 1.7 Cu. Ft. Convection Over-the-Range Fingerprint Resistant Microwave - Stainless Steel
I would recommend this to a friend - Pros mentioned:Convection
Rated 5 out of 5 stars
Fantastic
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really great microwave, we made cookies the first day and refrigerator biscuits the next! They tasted like they had been baked in the oven. Definitely worth the money we spent. Love love love this microwave/convection oven.
This review is from Samsung - 1.7 Cu. Ft. Convection Over-the-Range Fingerprint Resistant Microwave - Stainless Steel
I would recommend this to a friend - Pros mentioned:Convection
Rated 5 out of 5 stars
Fantastic Convection/Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this convection/microwave because it had the largest interior space and the highest output wattage. It has not disappointed! The optional menus for heating various foods and its ability to covert to a second small oven if I don't want to heat my whole 5.8cf oven on may range has worked great.
This review is from Samsung - 1.7 Cu. Ft. Convection Over-the-Range Fingerprint Resistant Microwave - Stainless Steel
I would recommend this to a friend Rated 3 out of 5 stars
Good value, but warranty process is lacking
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave provides a good bang for the buck. It cooks slower than other microwaves, but cooks more evenly. My dissatisfaction with this microwave is that it became intermittent after ~6 months. I understand that all products break, but the warranty process that we went through with Samsung was horrible. We were without a microwave for over a month, trying to wade through the warranty claim maze that Samsung has devised. In the end, Samsung never was able to give us direction on how to replace our microwave. It was only through the tremendous customer service at Best Buy that Best Buy was able to crack the Samsung warranty code with their secret decoder ring. Thank you, Best Buy! However, I believe that Samsung intentionally made the warranty claim process so confusing and time consuming that most people would walk away from the process entirely and buy a new microwave on their own dime. However, my wife and I are too tight to do this. = )
This review is from Samsung - 1.7 Cu. Ft. Convection Over-the-Range Fingerprint Resistant Microwave - Stainless Steel
I would recommend this to a friendBrand response from Samsung
Posted .Hello MrCheap,
We appreciate you sharing your experience with Samsung Microwave. We apologize for the experience you had with our Microwave Warranty. Please know that we value your feedback, and we will continuously work on improving the quality of the products and services we offer.
Let me share with you the warranty coverage of your product.
https://www.samsung.com/us/support/service/warranty/MC17J8000CS/AA
You may reach us via the following links if you need additional assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144788366
Thank you for choosing Samsung.
^Ross
- Cons mentioned:Power
Rated 4 out of 5 stars
Nice Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm glad I've updated my microwave but a bit disappointed that it's only 900 watts. Haven't learned all functions of the convention portion yet but the few times I tried a setting it was great. It does crisp your food.
I would recommend this to a friend





