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Samsung - 1.8 cu. ft. Over-the-Range Microwave with Sensor Cooking - Black-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 3286 reviews

91%
would recommend to a friend

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  • Rating: 4 out of 5 stars

    Initial Review (2-day use)

    Posted
    Franky12

    My wife thinks I'm a freak when it comes to the effort I make when I research before purchasing items. I do online research and then check out actual items on store shelves (if possible). Though I'm sure that she is just equally happy that I am a practical shopper and able to avoid "unnecessary" extra cost like limited extended warranties, delivery and installation fees. Would I want a convection, grilling or wi-fi connectivity? Sure, but I am just not ready yet to shell out 2 to 3 hundred dollars more for "just" a microwave. This microwave is one of those examples of good value that, I hope, may last us a few years. This is a small upgrade to the Kenmore microwave I replaced. It shorted after only 4 1/2 years of use. Those upgrades are: sensor cooking, soften/melt function, single large front-mounted vent inlet with quick-release for easy cleaning, 4 speed vent fan with charcoal filter for ductless venting, slightly larger cooking area (1.8 cu/ft) with dark enamel easy-clean coating, and fingerprint resistant stainless steel surface. If you look at other brands, you could easily spend more for less features. I consider this a great value package. This is my first endeavor into Samsung appliance. Some say it operates loud but I feel this is actually quieter than the Kenmore. I also like that it takes less effort to open the door and that it closes a bit more softly. Believe me or not but the vent screen was actually the deal-maker for me. With a slight push you can release the screen and degrease it in the dishwasher. I'm saying goodbye to those crusted screens with flimsy release hoops. Installation was average for over-the-range microwaves and the old microwave mount helped since it fits almost exactly the same area, except for slightly different placement of the top bolts. The cord passthrough was the same. It was light enough to lift by myself unto the mounting plate while my wife secured the bolts (an automatic screwdriver came really handy). The only thing i found faulty is the installation manual. The installation for the charcoal filter was for an older or different model. For someone (presumably) less handy than I am, removing a couple extra screws than the instruction provides to slide the filter might be daunting. There are slats or tabs visible behind the vent grill but the grill itself is secured on the bottom with adhesives. The plastic grill has a bit of flex to carefully slide the filter into position.

    I would recommend this to a friend

    • Brand response

      Samsung

      Wow! Thank you for leaving such a great and detailed review, Franky12! It means a lot that you would take the time to tell us what you like about your new Samsung microwave. You're the best! ^Shifa Samsung

  • Rating: 5 out of 5 stars

    Excellent Above the Range Microwave

    Posted
    James
    • My Best Buy® MemberMember

    We did our research and after much deliberation we chose the Samsung 1.8 model: ME18H704SFS . Some reviews talk about the buttons being hard to press...not at all. Our previous OTR Microwave was a Fridgidaire and the buttons didn't require any more or less pressure. The 400 CFM fans in the Samsung works well. Follow the instructions carefully to determine how your microwave exhaust will be used. Ours recirculates back into the house. To do this you have to reposition the fans prior to the install. Remove 3 screws, lift and rotate the fans 90 degrees, reinstall and your'e done with setting it up for recirculation. There are 4 settings and all of them work great. The templates supplied were dead on. I followed all the instructions to a T and had no issues with the install. Infact, my wife and I took about 2 hours to complete the task. That time includes running to a hardware store for the mounting hardward....wasn't included in our box but Best Buy refunded us a percentage to off set the costs. (Outstanding customer service!, Thank You BEST BUY) The interior is so easy to clean. It's not the typical white plastic interior. It looks like the interior of our Samsung smooth top oven interior. Looks nice and easy to clean. We removed the interior tray because we don't like the inside divided into two small compartments. The lights on the bottom of the microwave are bright and they light up the smooth top stove. The filters on the bottom are easily installed and so is the charcoal filter. All in all, after following the installation instructions and after a few days of use, we are extremely happy with our purchase.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    won't buy samsung again

    Posted
    sadproduct
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Within 6 months after buying the over the range Samsung microwave (model ME18H704SFS) the unit would shut off and not restart, screen blank. when I did get the screen back on the service company wouldn't look at it as it was working. 12 months later same thing. Unit shut down, blank screen. Since I had reported this before the warranty was out the first time, I finally got them to approve the service company to come check it out. They replaced a part to it. Now a month and half later it's doing the same thing. Sometimes it shuts down after heating items up, sometimes it just shuts down on its own and even closing the door can shut it down. Unplugging for awhile doesn't help but closing the door can make it come back for awhile. Guess the jar from the closing rattles something to make a connection. Need to call and see if they will cover this now since they replaced a part already. Not real happy with the microwave, the repair company was fast and efficient when they first checked it out. Also after changing out part only 2 speeds of the fan worked, however now all 4 have started working again. My last microwave was a counter top that lasted over 15 years. I've had this less than 2 years.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    2nd samsung appliance and will be my last

    Posted
    loop6719
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    let me start by saying this is my 3rd appliance I purchased from BB and i think they have taken over from HD/Lowes for my 1st destination for appliance shopping. thy always have what they advertise(and some) while the others always have to drop ship. so if you are looking for an appliance today--go to Best Buy. Now for my review--I hate samsung appliances with a passion, they are the worst designed i have ever used.( I own a matching stove) . All my life i have used GE microwaves and have become used to their intuitiveness and useful features, so when I switched brands after some 30 years i knew there would be a learning curve. so let me tell you the things i miss on THIS microwave. I miss just being able to hit 12345 buttons and it assigns minutes to my cooking time, for example on this microwave i have to hit -200 enter-to reheat a cup of coffee--on my ge i had to hit -2enter--get it. also the buttons on this are aligned to work horizontally instead of vertically--by that i mean you turn on the fan and then adjust the settings on its right, where as the ge was top to bottom :( so no big deal right--just have to reprogram my brain--but it is a stupid design. 2nd thing the buttons have to be pressed harder, or don't seem to respond to touch as easily. i am constantly re-pressing buttons over and over. 3rd -- the light over the stove is very dull, and does not illuminate as good as id like. 4th- what is with the rack in the middle and who uses that thing?? i find that if tou put two items in you microwave one on the glass rotating tray and one on the metal rack invariably they have to be switched half way through, because the bottom is getting hot at a much quicker rate that the one on the metal rack. and another thing the metal rack gets in the way when i want to use bigger items in the micrwave, so i have to take it out and then put it back--so i really have not found it to be useful. All in all I regret not listening to my inner voice and stick with GE but you live and learn.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Looks nice, works ok, inept design

    Posted
    DavidU
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We had a GE Profile microwave before buying this one. Unfortunately, the GE's superior design has made our transition to Samsung irritating and painful because of some unnecessary design flaws: 1) The kitchen timer can't be used while cooking. Our GE microwave was intelligent enough to do both at the same time. 2) When the kitchen timer ends on the Samsung, it beeps 3 times and stops, making it practically useless. Our GE kept beeping until we stopped it, "knowing" that we might not hear it immediately. 3) The Samsung's nightlight timer (which lets you program when it turns on and off each day) apparently can't be reprogrammed without unplugging the microwave and resetting all options. Our GE microwave made it very easy to change just the nightlight program. 4) The Samsung has no express cook function. On our GE, we could start cooking immediately by pressing the +30 or any of the 1-6 buttons. 5) The exhaust fan on the Samsung has 4 speeds, but only the 2 lowest speeds work when cooking. If the fan is at a higher speed when you start cooking, it will be slowed down. When cooking ends, it won't return to the previous speed. Our GE could cook while the exhaust was at any of its 4 speeds. 6) The options menu on the Samsung is a series of numbers, so you have to refer to the list inside the microwave to know which is which. The GE had clear option names on-screen, scrolling when they were wider than the screen.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great microwave!

    Posted
    Brian
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We had an old basic model GE microwave that came with our house and it was honestly horrible. You could put a bag of popcorn in for the same amount of time and sometimes it would cook sometimes it wouldn’t and sometimes it would out right burn it. We delt with the crazy fluctuations in cook temperature and annoyingly hard to clean inside for a year before we caved. We started doing a lot of research on microwaves and were actually leaning towards a LG model but decided to go with this one because we have a lot of Samsung appliances and they haven’t let us down yet. This one did not disappoint either. The cooking sensor doesn’t work with everything but it cooks popcorn perfectly and heats up leftovers like a dream. It’s super easy to clean and has an option to stop the spin system if you want to heat something that’s to big to fit on the plate. The four levels of the fan is really nice when we’re cooking on the stove and the filter is easy to remove, clean and replace. Just be prepared this microwave is strong. We actually had to cut back on the cook time on a couple of things. We love our Samsung appliances and this one was well worth it. Glad we bought it.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Lemon Right Out of the Box!!

    Posted
    AngelaB
    • My Best Buy® Elite Plus MemberElite Plus Member

    We bought this microwave part of a package price for black friday. We were doing renovations and didn't open it until 6 months later. Right out of the box, the LCD screen was zig zagging and malfunctioning. Would not stay lit or readable. We called Samsung, and they would only repair it. Brand new appliance and they only repair, not replace! After about 4-5 service calls with 2 different companies, either not showing up at all, or coming 7pm when a 1-4pm time frame was given, I gave up. On my honeymoon overseas, I had to call and argue with Samsung and tell them I did NOT want a FIXED microwave, when it was not even used 1 minute. Long story short, and about 1 month later of arguing and calling and failed service attempts, they agreed to authorize an exchange. THis meant paying the contractor extra to uninstall, and now reinstall a new one. Not happy at all with Samsung's customer service. Even when you call, you will never speak to a manager. If I was to do it again, I would buy the appliance suite from Whirlpool or even Frigidaire that my mom has had for 7 years and going strong. I know I must have had a lemon, but still disappointing! Customer service should be better, ESPECIALLY since I spent thousands of dollars and bought a fridge, microwave, dishwasher, oven, TV, washer and dryer ALL from samsung.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Nice Microwave easy to install

    Posted
    DBTKC
    • My Best Buy® Elite Plus MemberElite Plus Member

    I am really happy with this unit (Samsung 1,8 cubic ft. over the stove model 18H1704SFS). It was a replacement for a 13 year old GE model that failed. This unit fit the existing wall support plate perfectly and as a result was very easy to install. One note, if you use the internal fan vent, you will have to remove and rotate the fan motor 90 degrees. This is simple and well documented, but there is a metal rim inside the front of the opening and a slot on each side of the motor housing. It looks like its designed to fit over the metal rim, but its not. It will fit except the unit will only go half way down. Make sure the entire motor housing is behind that metal edge. If it doesn't slip right in and go all the way down, this may be why. When you start to insert the motor, angle it's top to the back of the microwave slightly, After it starts in, rotate it forward and it will slip right into place. Note the description says it has a four speed fan but the specifications say two speed. The 4 speed is correct. The sensor cook works well, and the microwave cooks fast. All of the features are intuitive and work well. I have heard people say it is loud, but I find it to be less noticeable than the unit it replaced, the only real noise is the air flow through the fan on higher speeds. Also the balance of stainless steel and black accents on the front make it a reasonable choice for a kitchen with stainless steel appliances or black appliances. That will be nice if we decide to change from one to the other color. Note this is all based on a good installation experience, and the initial use of the microwave. Durability/reliability is not yet established since I have only had it in place for three days.

    I would recommend this to a friend

    • Brand response

      MsSamsung

      Thanks for the feedback and installation advice, DBTKC!
      - Ms. SamsungMsSamsung

  • Rating: 1 out of 5 stars

    Completely horrible

    Posted
    TrojanGal
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Don't waste your money- this is the worst appliance I've ever purchased. Typically, I read reviews before I buy anything, but when the handle of our old Samsung microwave fell off, I just wanted something to match the appliance suite we had (a set that came with the house we bought a year ago). This was a MISTAKE! The old microwave wasn't great, but it was better than its replacement. The new one doesn't seem as powerful in terms of cooking, the reheat "sensors" don't work AT ALL and completely overheat food if you aren't paying attention, the fan that acts as a "vent hood" doesn't pull up anything AND, once it was up and installed, it was clear that the door was ever-so-slightly askew out of the box. It's not worth the time, effort, energy, money to uninstall and return this microwave, which must be what the manufacturer is counting on. PLEASE do an internet search of this product before buying this model. Matching a stainless steel finish is absolutely pointless when the replacement is so utterly deficient. PS- My first instinct was to repair/replace the door handle on the old one. Super easy fix, not worth almost $100 for just the handle. Irksome!

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Thank you for taking the time to share your experience with us, TrojanGal. We value your feedback and use reviews like yours to grow our products for future customers. ^Lo Samsung

  • Rating: 1 out of 5 stars

    Do not buy from Best Buy

    Posted
    Willneverbuyfrombestbuy
    • My Best Buy® MemberMember

    Best Buy sold me a used or refurbished microwave that was listed on their website as new. I had the microwave delivered to my home and when I opened it, it had a dent on the side. 1st warning that the microwave was not new, I didn't realize at the time but I did not pull any tape or plastic off of the microwave like I did for the real new microwave I just bought from another store. 2nd warning that the microwave was not new, I only had the microwave for less than 2 months when it stopped working. I contacted Samsung to have them fix the microwave. The repair Technician took apart the microwave and noticed that the microwave was not new and suggested that I take it back to Best Buy and exchange it for a new one. I took the Technicians suggestion and returned it to the local Best Buy store. Here is the reason why I will never give Best Buy another penny of my money, I explained to them what happened and that I just wanted a new microwave - the same model. They did not exchange the microwave or give me the exact model I wanted. I did get my money back but Best Buy wanted me to purchase the new microwave at the current price which of course is higher than what I paid 2 months ago. Best Buy is probable using Geek Squad to repair broken electronics and passing them off as new.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Like a dummy, I bought a second one

    Posted
    GreggS

    My first one failed after one year and one week. Just stopped heating. Samsung would not give me a break on the warranty. I do not remember how much the service call was, but I do know, economically, it made no sense. I elected to buy the same model at BB, just because it would be convenient to install and I did like the microwave. Being smarter now, I invested in the three year service plan. This is really a two-year extension of the warranty. (Not really). After five months, the same failure happened. If I called Samsung for the warranty service, they would’ve came out and picked it up. But no, I decided to take it to BB. I had to remove and deliver it. They in turn, sent it to a Service Center, which did repair it after 2~3 weeks. A failed magnetron, same as the first one. After one year and two weeks since the original purchase, it again stopped working. Back to B.B. and a week later, they elected not to repair it. Issued me a store credit for the purchase price, but not the service plan. Samsung should have picked up the first repair, but B.B. would have to cover the second. They made the same decision I made on the first microwave I bought. To be fair to B.B., they did give some compensation on the next microwave. I will never buy any Samsung item again. BTY, I had bought a Samsung blue ray player that failed after 1 year and 3 months! Should have learned something then.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice looking microwave oven that works great.

    Posted
    Shiloh11
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We upgraded our range and microwave after the oven broke and we wanted a more updated look for our kitchen. We are very satisfied with the new look and functions of this over the range microwave. Love the auto reheat and melt features. The other day we were steaming vegies and the exhaust fan (over the range) came on automatically. We were amazed when the fan shut off once the vegies were done steaming, great feature! Pros: Works well to cook and reheat items. Looks great with the Samsung range. Popcorn features actually works well. Like the 4 speed exhaust fan and the lighting over the range. Cons: The light inside the microwave is very dim and the dark ceramic coating makes it even darker. We find the sensitivity of the control panel to be hard to find/press. They seem to be a little out of alignment with the verbage on the panel causing you to search for the area to press. Very easy to misaligne the turntable on the small rollers, causing the turntable to stop turning. The channel where the rollers under the glass turntable tract could be a little deeper. Just a pain to put back after cleaning...

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Microwave works as advertised, pretty good overall

    Posted
    john63
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We bought this microwave as a companion to our new Samsung Refrigerator, and to replace the old Harvest Gold Hood that was over the stove. As mentioned in other reviews, the keypad keys are somewhat hard to push, but now that we have had the microwave for 3 months they seemed to have loosened up slightly due to use. The cooking is fairly even and takes about the same amount of time as our fairly new LG countertop microwave, that is now in storage. Our unit has developed a small rattle or buzzing sound in the cabinet while in use. We will probably call Samsung for a quick check to see what the problem is. One other problem; one time when cooking for a long time, over 10 minutes, we notices the smell of plastic, probably some plastic melting. We shut the unit off and let it cool. Now we make sure that the vent fan is on while doing longer time cooking. This too will be checked when we have Samsung come out for Factory Service. We like the non stick easy clean interior, the halogen lights are pretty bright and well positioned over the range, and the 4 speed vent fan works pretty well, even though you can't tell much difference in velocity from speed 3 to speed 4. Overall, we like the unit and recommend it.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Bad customer service

    Posted
    HDorbust

    I have owned this microwave oven for 5 days now. One of the lights that are underneath the microwave went out. No big deal right.... I called customer service to get a replacement bulb at no charge to me, so I thought. But I found out its not covered. I also found out that if it stops heating the food that also is not covered. But if the microwave blows up then it is covered. I couldn't believe what I was hearing from the guy on the phone. You better hope you get a good one because Samsung doesn't cover very much on there microwave ovens according to the guy I spoke to on the phone. I never owned Samsung before I also have one of there gas ranges and have a dishwasher on order. Luck for me I bought them both from Best Buy and can return them. Warranty is important to me and no one should get stuck with any manufacturing defects ever, little or big. Samsung needs to rethink some of there customer service policy's. No customer service no stars

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Cavity warped, took 4 months for a refund of money

    Posted
    AliciaO

    The best the tech could figure out is the cavity inside my microwave warped, causing the turntable not to seat and slide all over the microwave. It took 3 tech calls to figure this out over a 3 month period to figure this out. It took me over a month from the time the tech was here the 3rd time to finally get the paperwork for a refund of some money (not all of what I paid). I probably spent 5-6 hours on the phone, to get hung up on, not called back and tickets closed. Their "executive service" is a joke, the lady said she'd help me through e-mail since she could see I kept calling and then wouldn't respond. Finally had to put a nasty post on facebook regarding their service to get somebody to push the paperwork through. Product worked great besides the turntable issue, but if you want good customer service look elsewhere. You will be nothing but disappointed and frustrated if you have to deal with Samsung.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Rusted microwave

    Posted
    Katy

    The microwave got rust around the door. It has never been exposed to humidity, worst case scenario my mother may had cleaned it with bounty with water, which dries very fast. Soend more than $12000 on Samsung appliances for my new house and add geek squad to all the appliances. Samsung said that its not covered on the warranty and i had only had the appliances for less than 3 months. Cosmetic is not covered and there is nothing they can do Edwin Garcia the supervisor reassure it. Im very dissapointed at Samsung will go in person to the store because the seller said any problem will ge covered, even accidents. Ill update my review to see how it goes. Now they said the color is stainless steel not the material. If they send a technician and its a cosmetic problem they will charge me the visit, thats what Edwind said, after I pay the 5 years guarantee, incredible!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    I Will Never Buy Samsung Again!

    Posted
    DisappointedCustomer
    • My Best Buy® Elite Plus MemberElite Plus Member

    I replaced my entire kitchen with Samsung appliances 2 years ago. I did not purchase an extended warranty on the microwave due to the low price of it...but definitely expected it to last for at least 5+ years. Boy was I wrong! Within 2 years, the microwave has died and Samsung isn't willing to stand behind their product. I first held for a very long time to speak to a representative who initially offered a courtesy coverage of the parts...but then retracted that, stating the system wouldn't allow her to input it. They also offered to refer me to a repair company who wanted to charge $80 for the trip, $80 for labor and additional fees for the parts. I said no thanks! If I'm going to pay $160+ for a repair, I can just go and buy a new one! By the way, it's on sale today for $219.99. I'm still waiting to hear back from the manager to see if they can indeed override parts coverage. It's been a week now...and no return phone call. At the end of the day, I have to make a decision because I need a microwave. I'd like to keep all of my appliances in the same family but because of this terrible experience, I'm being forced to buy another brand. I'm very disappointed with Samsung!

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Defective Samsung Mircowave

    Posted
    DeadlyMama77
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I ordered Samsung Mircowave via online in mid of July. While we were on process put new mircowave in, once we opened the package and pulled out the mircowave to inspect to ensure no damages, unfortunately it turns out it is damaged on the side to back of the mircowave. So disappointed. Immediately returned it to the store and ask for the replacement. It took about a week for another one to arrive August 4th. Now we are happy with new replacement. 4 stars for the hassle and long waited for replacement also customer service did not offer anything to ease my unhappiness with defective mircowave. Otherwise now we all are happy to enjoy our new mircowave to replace the old one that those under vent light bulbs keep going out so often. Also it matches my Samsung stove I had brought several months ago.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Large microwave with rack, plenty of room for food

    Posted
    JShumaker
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I have to hand it to Best Buy on this one. They came out to my house three times to install this microwave. I purchased a Samsung fridge/range/microwave/dishwasher combo. I was told in the store that with the OTR plus installation, I would be able to get an estimate on resizing one cabinet to accommodate this larger microwave. When the installers came out, they informed me that they were unable to do so. After a couple more visits, and a call to a carpenter to adjust my cabinets, the microwave was finally beautifully installed, and my local BB store was able to refund a portion of my OTR plus cost, to my satisfaction. The microwave works flawlessly, as expected. The vent fan auto-detects heat from below and turns itself on if needed. When adjusted to the higher settings, the fan blows so strongly that it will lift my lighting panels up on my ceiling! The microwave comes with options to display in 12 or 24 hour clocks, lbs or kgs, etc. These options are listed in the instructions, but not assigned to any specific number (eg. Special feature 1, Special feature 2, and so on.) When scrolling through the special feature menu, one must try changing the setting and then test the microwave again to see which setting you have just toggled. A bit of guess and check is required if you want to customize these settings at all.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Very pleased with this product

    Posted
    inTexas
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I just installed the new Samsung microwave yesterday and everything went great. Before buying I read several reviews here and at other sites too and I saw two concerns that came up repeatedly. One concern was about the wobbly turntable many reported, so I was prepared to call Samsung for a replacement turntable if needed, but mine worked just fine. No wobble at all--even though the one I saw on display in the store did wobble. Mine says manufactured in October 2014, so looks like they have recently fixed it with either a different turntable or an improved roller ring under the turntable. The other concern I saw a couple people comment about was the installation upper template not being accurate, so I checked mine over carefully. At first I thought it was off about 3/4', but it turned out to be right on. We are very pleased with the appearance. It is very attractive and the black with stainless steel accents goes perfect with our range--even though they are not the same brand. We previously had an above the range vent-a-hood only, so this is a great way to utilize unused space above the range and make some room on the counter.

    I would recommend this to a friend