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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 77 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Design

    Rating 4.5 out of 5 stars

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There aren't enough negative mentions yet.
87%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance and ice maker as positive aspects of the 18 cu. ft. Top Freezer Refrigerator with Ice Maker. Many appreciate its size and functionality as a secondary refrigerator. Positive comments highlight the effective cooling, reliable ice maker, and pleasing aesthetics. There were no negative customer comments reported.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-77 of 77 reviews
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    New fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service in the store when picking it out. Looks nice and seems to work nice so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great fridge.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent fridge. it has an excellent icemaker.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Refrigerator

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got a great deal on this and the fridge looks amazing.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Refrigerator

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good refrigerator. It was a good deal but it was a bundle deal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for the office

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator meets all our needs for an office 20 people. Plenty of room in both the fridge and freezer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Samsung

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has a lot of room to store food.like the shelf spaclng.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for me, works absolutely wonderful,,Gets really cold.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Less is Best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was smaller than my original but it suited my needs and will help reduce my electricity.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you so much for great service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was fantastic.Ed, the store and the delivery guys were great.Highly recommend.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    homeowner

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not happy the way is came,door opened wrong way,The top was not wrap and mark up.Don,t know how to use the ice maker ,no manual.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello PatriciaK,

      We are aware of the difficulties you had with your refrigerator. We can give you the information you need.

      This refrigerator model features a reversible door. For instructions on reversing the doors and using the ice maker, please refer to pages 36-49 of the manual available at the link below.

      User manual
      https://downloadcenter.samsung.com/content/UM/202503/20250325063654532/TMF_RT6300F_DA68-04817B_EN-MES-CFR.pdf

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
      4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)

      Please provide us with this reference number (1150728885) when you message us so our team can retrieve your information.

      Thank you.

      -Kimberly Samsung

  • Rated 2 out of 5 stars

    Not great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much smaller than it seems, no room for stuff………..

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Our goal is to ensure you have a hassle-free experience using your refrigerator. Allow us to help you.

      To maximize your fridge's storage, click the link and the hyperlinks for tips.

      Tips for an organized Samsung refrigerator:
      https://www.samsung.com/us/support/troubleshoot/TSG10007187/

      Should you ever need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide reference number 1151456309 so our team can look up your information when you message us.

      Have a great day.

      -John Samsung

  • Rated 1 out of 5 stars

    Do not buy anything bigger than a breadbox at BB

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy is the worst company to buy an appliance from. Horrible customer service. Salespeople call and ask you to return their call but do not leave a phone number. Techs are not trained on optimal delivery practices. Techs insult customers when they can't do the job. I will never buy from BB again evereverever.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      We understand your frustration and appreciate you sharing your experience with us. Your feedback is important, and we want to ensure your concerns are directed to the appropriate team for review.

      For assistance with your experience at Best Buy, please contact Best Buy’s Customer Service Department at (888) 237-8289. They are available 24 hours a day to help.

      Leo Samsung

  • Rated 1 out of 5 stars

    Ice maker issue

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After two months the ice still tastes like plastic. Nothing wrong with our water in this region. I went back to Best Buy, and they advised us to contact Samsung. Samsung were not any help. Lousy experience in customer service all the way around.Stuck with ice you can’t put in a drink.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi KelliG,

      We understand the frustration if your water tastes like plastic. We are here to help.

      We recommend flushing 11 liters of water (approximately 6 minutes) through the filter before use to remove impurities from your water line. Additionally, we recommend using a water line with copper tubing and connecting it to a potable water source. Please refer to your user manual for more details. Refer to pages 18-23, "STEP 4 Connect the water line (Applicable models only)."

      User Manual
      https://downloadcenter.samsung.com/content/UM/202503/20250325063654532/TMF_RT6300F_DA68-04817B_EN-MES-CFR.pdf

      If the water still tastes plastic after flushing, we recommend consulting a local plumber to check your water line.

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
      4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)

      Please provide us with this reference number (1150817033) when you message us so our team can retrieve your information.

      Thank you.

      -Kimberly Samsung

  • Rated 1 out of 5 stars

    Overpriced

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Way overpriced and would not adjust price for former sale price

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Paul,

      To better address your concerns about the price of the refrigerator, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day.

      They can either answer your question or transfer you to your local store to answer your specific concern.

      -Kimberly Samsung

  • Rated 1 out of 5 stars

    Broken

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice fridge but we received one that didn’t work!!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Nice features

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very stylish with great features such as Smart Controls. Wish it had a deli drawer though but plenty of room in the veggie bin.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product quiet size is on small side keep that in mind but that was good for me

    I would recommend this to a friend