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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 974 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers appreciate the 2.1-Channel 320W Soundbar System for its sound quality, easy setup, and affordable price. Many customers rave about the excellent sound and easy setup process. While some customers find the bass to be impressive, others feel that the volume could be improved. Overall, customers are pleased with the soundbar's performance and value for the price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 974 reviews
  • Pros mentioned:
    Easy setup, Sound quality

    Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been running with it almost for 1 year. Extremely simple to set up. Works flawlessly. Solid sound for this price point.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Crisp sound

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is fantastic, nice and crisp in a living room. Bass can be heard throughout the house.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Volume

    Rated 3 out of 5 stars

    Thought it would be better

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from the 200 watts one, to this one. It has a decent sound, but some movies that I play are not too loud, not sure if it's the movie or the sound bar. One issue I dont like is that I could either use the sound bar or sound from the TV. My older sound bar allowed me to play from both at the same time so I had a louder sound. I'm going to try to update and add the 2 rear speakers to this sound bar, hopefully it makes a difference.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Gman:

      Thank you for sharing your review of the Samsung HW-R550 Soundbar. I am very sorry that you are not completely happy with the unit you received.

      Please contact us so that we can better investigate your issue and assist you towards a solution by any the following options:

      1) Phone: 1-800-SAMSUNG (ask for Soundbars)
      Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
      2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger:  https://www.facebook.com/samsungsupport
      4) Twitter:  https://twitter.com/SamsungSupport

      The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/

      If you have not already done so, we invite you to register your new Samsung Soundbar at:  https://www.samsung.com/us/support/register/
      Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.

      Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.

      - Samsung Solutions Samsung

  • Pros mentioned:
    Easy setup, Sound quality

    Rated 5 out of 5 stars

    Good quality sound for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Produces quality sound without breaking the bank. Comes with everything needed to start getting better sound from your TV in minutes.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Sound quality

    Rated 5 out of 5 stars

    Great Mid $ sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first sound bar and I really like it! It’s pretty easy to set up and use with great sound also. I would highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth connectivity, Easy setup

    Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up with a sound that fills up a room! Really enjoy the option of using my phone as a Bluetooth connection option

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Nice sound

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price and actually surprisingly good sound. Nice book from sub but not overpowering. I recommend getting this set up.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Great system for a great price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as I was having issues with the volume on my devices not working well. When I was watching TV, the volume was great. But when I would watch something on my roku or DVD player, it was super unbalanced and I had to crank the volume way up to make it audible. So I did some research and bought this bar. It was very easy to set up and works very well with my TV and devices. I still have to listen at higher level with my devices, but it is not nearly as bad and I can balance it very easily.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Sound quality

    Rated 5 out of 5 stars

    Good bang for your buck

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this on sale for my new home. Sound quality is great. Great brand. Great deal. Great for any family room

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Price

    Rated 5 out of 5 stars

    Great sound!! Almost too loud sometimes.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well worth the money I paid for it. I got it open box and have had no issues. Is working great. Easy setup.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Sound quality

    Rated 4 out of 5 stars

    Nice Sound

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good soundbar, easy to set up. Only wish it had more bass, but it has a good amount as it is.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Good sound for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds good, low profile design, bass is clear and not overpowering. Works great for playing music with alexa too.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Sound quality

    Rated 5 out of 5 stars

    Amazing sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup. Bought it at an awesome price. Sounds just like being in a movie theater when watching movies.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Sound quality

    Rated 5 out of 5 stars

    Quite impressed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and easy set up. Linked very easily with my Samsung tv. Very satisfied with this soundbar.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 3 out of 5 stars

    Better than TV speakers, but

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This soundbar is better than the TV speakers. Has good power. Bass is nice. However, I could not find a setting that made dialogue better. I still haven't found a sound bar where dialogue is better. I did like the volume up and down in small increments so you could adjust the volume just right. It sounded really good in the store, but not at home. Took it back. Still searching.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      montana406:

      Thank you for your review of this Samsung HW-R550 Soundbar System. I am sorry to hear that it did not work out for you and have returned your unit.

      Your feedback is very important to us and will be shared with our product team.

      Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support by any of the below options:

      1) Phone: 1-800-SAMSUNG (ask for Soundbar) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)

      2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support

      3) Facebook Messenger: https://www.facebook.com/samsungsupport

      4) Twitter: https://twitter.com/SamsungSupport

      The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/

      Again, thank you for taking the time to share your experience. We hope to regain you as a customer in the near future.

      - Samsung Solutions Samsung

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Do it. Upgrade today.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yeah its better than the basic one. Def drop the bucks for at least this level of soundbar. Its a noticeable difference in sound quality from the tweeters to the subwoofer. I have both this and the entry level. They are both good and wayyyy better than the tv speakers. However when you spend more you het more where it counts, sound quality and clarity. The case is nominally better too.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Sound quality

    Rated 5 out of 5 stars

    Great sound bar

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound incomparable price, easy installation, you don’t need to over spend to get a great sound.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Sound quality

    Rated 4 out of 5 stars

    Good solid sound bar

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was last years model and found it on sale. Overall easy to hook up and has great sound

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Really easy to set up and sounds good.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up was really easy. The sub had no problems connecting. I'm still trying to decide if I really love the sound from this because I like a little more higher frequency in my sound than most people and this doesn't have much adjustment. This thing gets loud! I would not recommend this for a small room or an apartment because by the the time you hit the sweet spot this thing is rocking the whole room, which I like. All in all, for the price it's great.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Awesome sound!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my 65 inches TV setup. The sound was amazingly clear and has awesome bass.

    I would recommend this to a friend
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