Customer Ratings & Reviews
- Model:
- HW-M360/ZA
- |
- SKU:
- 5754512
Customer reviews
Rating 4.5 out of 5 stars with 3157 reviews
(3,157 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the soundbar system's sound quality, praising its amazing sound. They also appreciate the easy setup process, especially when connecting to Samsung TVs. However, some customers have concerns about the volume, as higher volumes can make it difficult to understand dialogue. Additionally, a few customers have mentioned that the subwoofer could be more powerful and the remote control can be difficult to open.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Easy Soundbar Setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Improves the sound quality coming from the TV speakers 100%. The subwoofer kicks it up a notch. Add the rear speakers and it is very enjoyable.
I would recommend this to a friendRated 4 out of 5 stars
Great First Soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For a first soundbar purchase owner I couldn’t be more content . Great value very easy to set up and mount. Sound fulfills my needs of the sound I was looking for.
I would recommend this to a friendRated 5 out of 5 stars
Great soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Suggested during our consult...since the speakers are in the back of our new tv. Once it was hung we may not have great sound. This is just perfect for our needs.
I would recommend this to a friendRated 5 out of 5 stars
That Sound!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar goes well with our Samsung TV. We don't have to go the theater to enjoy a good movie. We can get the whole experience in the comforts of our home!
I would recommend this to a friendRated 5 out of 5 stars
Great soundbar system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This has really improved our overall television experience, especially when paired with additional speakers to complete the surround sound setup.
I would recommend this to a friendRated 5 out of 5 stars
Great sound quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased the sound bar when we upgraded our tv. We are very happy with the clarity of sound and the intensity of the sub. Great value for the price.
I would recommend this to a friendRated 4 out of 5 stars
Nice to have but not necessary
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our old tv had sound from behind, so we got a soundbar with our new tv. Probably not completely necessary with our new tv, but nice to have.
I would recommend this to a friendRated 5 out of 5 stars
Perfect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The soundbar is the perfect compliment to my TV with all the performance of more expensive models.
I would recommend this to a friendRated 5 out of 5 stars
Good for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Been using this sound bar and sub with my tv. Could be a little more crisp in movie mode but overall it’s a solid product. not too bad looking either
I would recommend this to a friend- Pros mentioned:Sound quality
Rated 3 out of 5 stars
Adequate
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Open box purchase, Absolutely no complaints! Decent features, pairs very easily! Great sound for smaller areas.
I would recommend this to a friendBrand response from Samsung
Posted .Unimpressed:
I’m so glad to see that you were able to easily set up this Soundbar and are enjoying the audio performance.
If you ever have questions or need assistance, please know that Samsung is always here to help. You can reach us via one of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger:  https://www.facebook.com/samsungsupport
4) Twitter:  https://twitter.com/SamsungSupport
The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio
Thank you for choosing Samsung!
- Samsung Solutions
Rated 5 out of 5 stars
Sounds great!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can't believe I actually did this myself! I am NOT good at putting this stuff together and after I calmed down and followed instructions I got it done!
I would recommend this to a friend- Pros mentioned:Price
Rated 3 out of 5 stars
Actually Returned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We thought this was a good price for the middle of the road. However we were using in our bed room and decided it wasn't needed.
I would recommend this to a friendBrand response from MrSamsung
Posted .mactay,
Thank you for your review of this Samsung HW-M360 Soundbar System
I am sorry to hear that you were not completely satisfied with it.
Your feedback is very important to us and will be shared with our product team for future improvement.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.
Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Rated 5 out of 5 stars
Great sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung - 2.1-Channel Soundbar System with 6.5" Wireless Subwoofer is an excellent sound bar, just perfect for the size of my livingroom.
I would recommend this to a friendRated 5 out of 5 stars
Perfect Sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Husband loves this soundbar for his man cave! Watching movies and playing xbox is more enjoyable
I would recommend this to a friendRated 5 out of 5 stars
Excellent system for a smaller room
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The system delivers a very good surround sound experience. Especially pleased with wireless speakers. Using it in a smaller room,and it is more than adequate.
I would recommend this to a friendRated 5 out of 5 stars
Perfect for it’s use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I could have bought a more expensive soundbar but after listening to three this lower end one I felt was close to comparison to the top one.
I would recommend this to a friend- Pros mentioned:Sound quality
Rated 3 out of 5 stars
Nice for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a bad sound bar for the price. Integrates well with existing Samsung screen. Good sound great addition to den
I would recommend this to a friendBrand response from Samsung
Posted .Jeff:
Thank you for purchasing this Samsung HW-M360 Soundbar System. I am glad that you are happy with the experience.
If you ever have questions or need assistance, please know that Samsung is always here to help. You can reach us via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger:  https://www.facebook.com/samsungsupport
4) Twitter:  https://twitter.com/SamsungSupport
5) The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio
Thank you for choosing Samsung.
- Samsung Solutions
Rated 4 out of 5 stars
OK
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My one complaint was difficulty in getting this set up. Had to go back to my local Best Buy to explain how to plug in the aux jack. Directions for set up less than good.
I would recommend this to a friendRated 5 out of 5 stars
Sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We just wanted a great price on a simple sound bar to help our new TV sound better. This was the perfect fit for what we needed and very easy to mount
I would recommend this to a friendRated 5 out of 5 stars
nice sound for the $
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just got a Samsung tv and this Samsung sound bar with wireless sub woofer and the price was nice and the ability to control both with either remote is great
I would recommend this to a friend





