Customer Ratings & Reviews
- Model:
- HW-M360/ZA
- SKU:
- 5754512
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the soundbar system's sound quality, praising its amazing sound. They also appreciate the easy setup process, especially when connecting to Samsung TVs. However, some customers have concerns about the volume, as higher volumes can make it difficult to understand dialogue. Additionally, a few customers have mentioned that the subwoofer could be more powerful and the remote control can be difficult to open.
This summary was generated by AI based on customer reviews.
Great option for less clutter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This soundbar is good for people who don't need all the surround sound speakers or cables. It connects to everything with bluetooth.
I would recommend this to a friendgreat price for samsung soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great price for samsung soundbar. it worked great with my samsung tv. soundbar automatic turn on and off with my tv and made my tv sounded great
I would recommend this to a friend- Pros mentioned:Price
not bad, not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I should have gone with the next level up, good sound but have to play it loud to hear everything. Not bad for the price
I would recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing this Samsung Soundbar System
I am sorry to hear that you were not completely satisfied with the user experience.
Your feedback is very important to us and will be shared with our product team.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service.
-Samsung Ambassador
Good for small rooom
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not use as main system for main room. If using for office then good. Connect with rear speakers and you are set. Matched with Samsung tv and worked great.
I would recommend this to a friendGood starter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was not compatible with our cable tv remote. We still have to use the provided remote to control it. It was tricky getting it coordinated with our tv in set up.
No, I would not recommend this to a friendGood sound, easy to set up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have had our sound bar since last summer and we love it. It’s great for movies but also for music and sports based on the multiple settings
I would recommend this to a friendVery good soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This soundbar is just enough for our needs. We use it in our living room and it turns the movies and tv shows experience much better.
I would recommend this to a friendGreat soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this soundbar. It comes on automatically when I turn on the TV. The remote has a separate volume control for the subwoofer.
I would recommend this to a friendSound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Increased the sound over my tv speakers. Goal accomplished.
I would recommend this to a friendGreat buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this Soundbar, got it at a great price. TV is way louder now, football games are crazy clear now. Like if I'm actually at the game.
I would recommend this to a friendHighly recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and great price. Definitely exceeded my expectation, then again it is Samsung which I have never been disappointed with.
I would recommend this to a friendBest quality of sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was shopping for a sound bar and found this on bestbuy. Happy with the purchase
I would recommend this to a friendGreat sound for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Brought this soundbar as a gift for my son and he loved it! Says the sound is incredible and was easy to set up. Definitely worth the money:)
I would recommend this to a friendAwesome sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I LOVE this sound bar. It exemplifies tv watching experiences and I love the Bluetooth capability. This was a great purchase at a great price.
I would recommend this to a friend- Cons mentioned:Volume
just ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had this sound bar for a couple months now and its weird, it doesn't get very loud unless you max out the volume
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .jpearce,
Thank you for purchasing this Samsung HW-M360 Soundbar System.
I am sorry to hear that you were not completely satisfied with its low volume.
Please check the connection between the Soundbar and other source devices, and try the following tips that may help improve the volume level.
1. If the Soundbar is connected to a TV thru HDMI, make sure to use the HDMI-ARC jack on the TV and select “External speakers” as the TV sound output.
2. Check the audio output format sent to the Soundbar. Typical options are PCM, Dolby Digital, and Bitstream. Select the option that optimizes the sound from your source.
3. Change the SOUND MODE on the Soundbar using the Soundbar’s remote. Choices are STANDARD, MUSIC, CLEAR VOICE, SPORTS, or MOVIE. Select the appropriate mode for the individual room acoustics.
4. Turn on Dynamic Range Control. This is done by pressing and holding the SOUND MODE button on the remote control while the Soundbar is in standby mode.
I hope these tips help to enhance your audio enjoyment.
For further assistance on sound adjustment or other feature usages, please contact us via one of the following options:
1) call Samsung Customer Support toll-free at 1-800-SAMSUNG.
2) reach us via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
3) Connect with us on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service.
-Samsung Ambassador
Not Bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its a little guy, so it fits real snug under most TVs. It doesn't have the real potential of filling a large room with sound but it will work in a small bedroom.
I would recommend this to a friendCrank It Up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The only bad part about the Samsung TV is the speakers or not that loud bought the Soundbar works really well with the Samsung TV
I would recommend this to a friendMy new tv sounds great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the Samsung 2.1 soundbar for my new Samsung tv and I am in heaven, good money spent well.
I would recommend this to a friendDecent investment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this sound bar because our TV would rattle at the hint of any bass. This was such an easy inexpensive investment that has made a world of difference.
I would recommend this to a friendGreat Sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar makes watching TV so much better. We no longer have to have the volume all the way up to understand the quiet conversations.
I would recommend this to a friend